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Track Your Order

Enter your order number:

(Pssst...It's on your order confirmation or dispatch email)

BOOHOO CUSTOMER TWEETS

Contact Us

Get in touch by filling in the form below

Or send us feedback with this form

Where's my order?

You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. If you've got any questions, get in touch via twitter.

You can also track your order here via the USPS app

Don’t worry if you haven’t received a dispatch email from us yet, we will be working exceptionally hard to make sure your order reaches you within your shipping timescale and we will be in touch. Once you’ve received your dispatch email from us, you can track your order live

How do I return my order?

Easy!

First, repack the item with all the tags still attached.

Then, stick the returns label found on your delivery note over your address on the bag (if you need a new one, you can download one here).

Finally, post it off! Make sure you get proof of postage and keep it safe!

What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. For those in Australia, New Zealand, America or Canada, you've got 28 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal in tact.

PROMOTIONAL CODES
How do I use a promotional code?

Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.
Heads up: it’s just one code per order please.

HAVING ISSUES APPLYING PROMOTIONAL CODES?

Having issues redeeming your discount? This might be why:

Due to the fabulous offers onsite, other promotional codes will not apply for the duration of the festive period.

• Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
• Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
• Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Express service.
• Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
• Want. It. All. But check you’ve only picked products from the category on offer.

What should I do if I`ve forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

ORDERS
Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

Is it safe to order online?

You can be assured that shopping with boohoo is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.

Can I track my order?

Tracking your order is easy! Enter your 8 digit order number into the 'Track my order' facility at the top of this page.

You can also track your order here via the USPS app.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you , you will need to return the items to us.Find out more info on our cancellation policy here.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem within 30 days of receiving your order. Please see 'How do I return an item?' for details on how to return an item to us.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

1.  Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2.  Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

3.  Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4.  Keep your certificate of postage safe as you will need this as your proof of return.

SHIPPING
Where do you ship to?

Our UK shipping service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also ship to over 200 countries worldwide and currently offer an International Shipping Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

Do you ship to PO BOXES & BFPO addresses?

PO Boxes – The shipping service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express shipping services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative shipping address or select the standard shipping service. BFPO addresses - For delivery to BFPO addresses, please ensure that the shipping country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only. Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

You should address your parcel as follows:

  • Service No Rank Name
  • Unit/Regt
  • Operation Name (If applicable)
  • BFPO No
  • United Kingdom
How much does shipping cost?
Shipping option Shipping times Shipping cost
Canada Standard ($50 and over) Up to 8 working days. $FREE per order
Canada Standard (Orders under $50) Up to 8 working days. $9.99 per order
Canada Express 2-3 working days. $30.00 per order
USA Super Saver Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
$6.99 per order
USA Standard Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
$12.99 per order
USA Express 2-3 working days. $19.00 per order
UK Saver 3 – 5 working days - if ordered before 9pm $12.00 per order
UK Next Day Delivery if ordered before 9pm Monday to Friday & Sundays or before 7pm on Saturdays $15.00 per order
UK Next Day Evening Delivery (postcode restrictions apply >) order by midnight for delivery between 6pm and 10pm the following evening $24.00 per order
UK Saturday Delivery Order before 8pm Friday to receive on Saturday $9.99 per order
Republic of Ireland Up to 5 working days if ordered before 8pm $6.00 per order
Europe Up to 7 working days. $9.99 per order
Turkey 7 - 14 working days. $9.99 per order
Australia Super Saver up to 9 working days. $4.99 per order
Australia Standard up to 8 working days. $5.99 per order
Australia Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$15 per order
New Zealand Standard up to 8 working days. $9.99 per order
New Zealand Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$9.99 per order
United Arab Emirates 7 - 14 working days. $9.99 per order
Swedish Standard Up to 7 working days. $9.99 per order
Danish Standard Up to 7 working days. $9.99 per order
Norwegian Standard Up to 7 working days. $9.99 per order
Rest of the World 5 – 14 working days. $9.99 per order
Russian Federation Standard 10 working days. $16.00 per order
Russian Federation Express Up to 8 working days. $24.00 per order
Click here for further information >
Will I be charged customs and import duties?

We’ll cover duty and tax costs on all orders.

How long will shipping take?
Shipping option Shipping times Shipping cost
Canada Standard ($50 and over) Up to 8 working days. $FREE per order
Canada Standard (Orders under $50) Up to 8 working days. $9.99 per order
Canada Express 2-3 working days. $30.00 per order
USA Super Saver Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
$6.99 per order
USA Standard Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
$12.99 per order
USA Express 2-3 working days. $19.00 per order
UK Saver 3 – 5 working days - if ordered before 9pm $12.00 per order
UK Next Day Delivery if ordered before 9pm Monday to Friday & Sundays or before 7pm on Saturdays $15.00 per order
UK Next Day Evening Delivery (postcode restrictions apply >) order by midnight for delivery between 6pm and 10pm the following evening $24.00 per order
UK Saturday Delivery Order before 8pm Friday to receive on Saturday $9.99 per order
Republic of Ireland Up to 5 working days if ordered before 8pm $6.00 per order
Europe Up to 7 working days. $9.99 per order
Turkey 7 - 14 working days. $9.99 per order
Australia Super Saver up to 9 working days. $4.99 per order
Australia Standard up to 8 working days. $5.99 per order
Australia Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$15 per order
New Zealand Standard up to 8 working days. $9.99 per order
New Zealand Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$9.99 per order
United Arab Emirates 7 - 14 working days. $9.99 per order
Swedish Standard Up to 7 working days. $9.99 per order
Danish Standard Up to 7 working days. $9.99 per order
Norwegian Standard Up to 7 working days. $9.99 per order
Rest of the World 5 – 14 working days. $9.99 per order
Russian Federation Standard 10 working days. $16.00 per order
Russian Federation Express Up to 8 working days. $24.00 per order
Click here for further information >
What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The shipping company may leave the parcel with a neighbor, or if there is a safe, secure location at the property they may leave the parcel there. The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services via the Contact Us form on this page if you require further help in rearranging a delivery.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you ship to a different address than my billing address?

Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

RETURNS
How long do I have to return an item?
United Kingdom, Republic of Ireland & the EU

You get 14 calendar days to return any items you’re not quite sure about. This two week returns period starts from the day you receive your order. Find out how to return your item(s) using our hassle-free, 4-step returns process here..

International countries outside the EU

If you are based in the USA , Canada , Australia or New Zealand you get 28 days to return your items starting from the day you receive your order. For all countries outside of the EU you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. Find out how to return your items here..

INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

Return labels:

Republic of Ireland returns label

A free returns label is included with your parcel. If you've misplaced your ROI returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


C/OAnPost
PortlaoiseMailCentre
Portlaoise
FREEPOST
CountyLaois
Ireland

Great news! We now offer the following range of ROI returns services:

Rest of World returns label

We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:


Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

Australia returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


CAS Return Centre
PO BOX 87
BROOKLYN PARK, SA 5032

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

New Zealand returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns Centre,
Malcolm Total Logistics
82 Richard Pearse Drive,
Mangere
Auckland 2022
New Zealand

You can also download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.

USA returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns
640 Airport South Parkway
Suite 300
COLLEGE PARK
GA 30349
US

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Canada returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Aramex
5810 Ambler Drive
Units 14 & 15
Mississauga, ON
L4W 4J5

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Netherlands returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
Netherlands

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

France returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
France

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Spain returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Seur Getafe
Calle Torneros, 1
28906 Getafe
Espana

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Germany returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Europaket GmbH
c/o BOOHOO
James Watt Strasse 10
33334 Gutersloh
Germany

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Italy returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Bertolini BRT via Don Giovanni Minzoni
10 20158
Milano
Italia
40599

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

UK RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

boohoo UK returns are free and easy! Click the link below to start your return and follow these steps :

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers.

3. Print your returns label

Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

Click here to start your return

Please note: Free returns are only available through the link above. Returns sent via any other method are at the customers own cost and liability.

BOOHOO EBAY OUTLET RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Did you purchase from our boohoo outlet Ebay store? Returns are FREE, just follow the 3-step process below:

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.

3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Need a new label? Download here UK returns label, and remember to add your order number – you’ll find this in the Order History section on the My Account page.

Great news! We now also offer a FREE Collect+ returns service for our boohoo outlet Ebay store customers in the UK mainland and Northern Ireland.

Here’s how to return with Collect+:

1. Click here  to generate and print your returns label, and find your nearest store.

2. Re-pack your item(s) in the original packaging with labels and tags still attached.

3. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.

4. Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.

You can track your return here

How long does it take to process my return?

We’ll refund you within 14 days of the day that we receive your returned item(s). If we don’t receive your return within a reasonable time, we’ll ask you to send us your Post Office certificate of postage as proof. We’ll then refund you within 14 days of the day we see your proof of postage. If you’re unable to provide this, we reserve the right to refuse your refund

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

Do you refund the shipping charge?

We usually refund you what you paid for your order but not the shipping charge, unless your entire order was faulty or incorrect. If you live in the UK or European Union, and have cancelled your contract in accordance with the Consumer Contracts Regulations, we will also reimburse your shipping charges if you paid for shipping. Please bear in mind we’ll only reimburse the cost of the least expensive shipping option. For example, if you originally ordered using the UK Next Day delivery service, you’ll receive a refund equivalent to the UK Saver delivery option.

We’ll process all refunds using the payment method you originally used to purchase your order.

Can I have an exchange instead of a refund?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here. – it’s as easy as 1, 2, 3!

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item.

Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

PAYMENTS
How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

PRODUCTS / STOCK
How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion.

You can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Why can`t I find an item that was advertised?

Our advertised products become very popular and sell out quickly. Why not check our Stylefix magazine or Features In The Press section to see if you can find the product you're looking for?

If you can't find what you're looking for, please contact us and we'll try our best to help you.

Do you have a size guide?

Size Guide

WOMENS

Single size

SIZE XXS XXS XS S M L XL
UK 4 6 8 10 12 14 16 18
Europe 32 34 36 38 40 42 44 46
USA / Canada 0 2 4 6 8 10 12 14
Australia / New Zealand 4 6 8 10 12 14 16 18
Scandinavian 28 30 32 34 36 38 40 42
Bust Inches 31¾ 32½ 33¼ 34¼ 36¼ 38¼ 40¼ 43
cm 80.5 82.5 84.5 87.0 92.0 97.0 102.0 109.0
Waist Inches 24¾ 25½ 26¼ 27¼ 29¼ 31¼ 33¼ 36
cm 62.5 64.5 66.5 69.0 74.0 79.0 84.0 91.0
Hips Inches 34½ 35¼ 36 37 39 41 43 44¾
cm 87.5 89.5 91.5 94.0 99.0 104.0 109.0 116.0

BOOHOO PLUS

Single size

UK 16 18 20 22 24
Europe 44 46 48 50 52
USA / Canada 12 14 16 18 20
Australia / New Zealand 16 18 20 22 24
Scandinavian 40 42 44 46 48
Bust Inches 40⅝ 43 45⅜ 47¾ 50
cm 103 109 115 121 127
Waist Inches 34¼ 36⅝ 39 41⅜ 43¾
cm 87 93 99 105 111
Hips Inches 43⅜ 45¾ 48 50⅜ 52¾
cm 110 116 122 128 134

Dual size to single size international conversion

Size XXS XS S S/M M M/L L XL
UK 4/6 8 10 10/12 12 12/14 14 16
Euro 32/34 36 38 38/40 40 40/42 42 44
USA / Canada 0/2 4 6 6/8 8 8/10 10 12
Australia / New Zealand 4/6 8 10 10/12 12 12/14 14 16
Scandinavian 28/30 32 34 34/36 36 36/38 38 40
Bust Inches 31¾ -32½ 33¼ 34¼ 34¼ –36¼ 36¼ 36¼ –38¼ 38¼ 40¼
cm 80.5 - 82.5 84.5 87.0 87.0 - 92.0 92.0 92.0 – 97.0 97.0 102.0
Waist Inches 24¾ -25½ 26¼ 27¼ 27¼ –29¼ 29¼ 29¼ –31¼ 31¼ 33¼
cm 62.5 - 64.5 66.5 69.0 69.0 – 74.0 74.0 74 – 79 79.0 84.0
Hips Inches 34½ -35¼ 36 37 37 – 39 39 39 – 41 41 43
cm 87.5 - 89.5 91.5 94.0 94.0 - 99.0 99.0 99.0 - 104.0 104.0 109.0

Inside leg

Size Regular Long Extra long
Inches 31 32 33
cm 79 81.5 84

Bras and briefs

Briefs XS S M L
UK / Aus / NZ 4-6 8-10 10-12 12-14
Euro 32-34 36-38 38-40 40-42
USA / Canada 0-2 4-6 6-8 8-10
Scandinavian 28/30 32/34 34/36 36/38
Bra 30A 32A 34A 36A
30B 32B 34B 36B
30C 32C 34C 36C
30D 32D 34D 36D

Shoes

UK 2 3 4 5 6 7 8 9
EURO 35 36 37 38 39 40 41 42
USA / Canada 4 5 6 7 8 9 10 11
Australia / New Zealand 4 5 6 7 8 9 10 11
Scandinavian 35 36 37 38 39 40 41 42

MENS

Tops

SIZE CHEST (INCHES) CHEST (CM)
XS 32-34 81-86
S 34-36 86-91
M 36-38 91-96
L 38-40 96-101
XL 40-42 101-106
XXL 42-44 106-111

Shirts

SIZE CHEST (INCHES) CHEST (CM) NECK (INCHES) NECK (CM)
XS 32-34 81-86 14 35.5
S 34-36 86-91 14.5 36.8
M 36-38 91-96 15 38
L 38-40 96-101 16 40.5
XL 40-42 101-106 17 43
XXL 42-44 106-111 18 45.5

Trousers, Jeans and Shorts

SIZES INCHES (WAIST) CM (WAIST) Shorts (inches, waist)
28 28 71 -
30 30 76 S=30
32 32 81 M=32
34 34 86 L=34
36 36 91 XL=36
38 38 96 -
lengths INCHES (INSIDE LEG) CM (INSIDE LEG)
Short 30 76
Regular 32 81
Long(L) 34 86

Mens Belts

SIZE INCHES (WAIST) CM (WAIST)
S/M TO FIT 28-32 71-83
L/XL TO FIT 34-36 84-91

Lounge/Sportswear, Swimwear and Underwear

SIZE INCHES (WAIST) CM (WAIST)
XS TO FIT 28-30 71-76
S TO FIT 30-32 76-81
M TO FIT 32-34 81-86
L TO FIT 34-36 86-91
XL TO FIT 36-38 91-96
XXL TO FIT 38-40 96-101

Shoes

uk 5 6 7 8 9 10 11 12
Euro 39 40 41 42 43 44 45 46
USA / Canada 6 7 8 9 10 11 12 13
AUSTRALIA / NEW ZEALAND 4 5 6 7 8 9 10 11
SCANDINAVIAN 39 40 41 42 43 44 45 46
TECHNICAL HELP
What should I do if I`ve forgotten my password?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on 'Edit Email Address/Password' under Account Details. Once you've made your changes, press Continue and your changes will be saved.

Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.

How do I unsubscribe from your newsletters?

Click the 'Unsubscribe' button at the bottom of the email newsletter

How do I unsubscribe from your SMS messages?

Please reply to the SMS message with BLOCK as your message.

GENERAL
Do you have a catalogue?

We don’t currently print a catalogue, however we do distribute a copy of our Stylefix magazine with all orders.

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

Please fill in the Contact Us form on the help homepage or tweet us @boohoo_cshelp

We are here to help you 24 hours seven days a week.

Do you offer Gift Vouchers?

Yes we do! Shop now. *UK Only.

LEGAL STUFF
Returns Policy

Returns

1. OUR RETURNS POLICY

If you are based in the USA , Canada , Australia or New Zealand you get 28 days to return your items starting from the day you receive your order. For all countries outside of the EU you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. Find out how to return your items here.



2. FAULTY GOODS

Please return your item(s) to us in a reasonable time after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here , and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

3. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘

Return labels:

Republic of Ireland returns label

A free returns label is included with your parcel. If you've misplaced your ROI returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


C/OAnPost
PortlaoiseMailCentre
Portlaoise
FREEPOST
CountyLaois
Ireland

We now offer the following range of ROI returns services:

Myreturns Collect from address service (€5) – (For customers based in Greater Dublin only) >

We’re now trialling the new returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this free returns service here

Please follow the below process for returning your parcel to us when using the myreturns service:

  1. Click here and select Boohoo from the drop down list of leading retailers.
  2. Then select ‘Quote & Book’
  3. Enter the collection address
  4. Print the generated label and stick it onto the parcel
  5. A myreturns courier will collect the item within 60 minutes of your booking
  6. You will receive proof of postage via email
  7. Click here to track your shipment on the myreturns homepage

Parcel Connect - Returns drop off instore (FREE) >

Boohoo returns can now be made via your customers local Parcel Connect store.

  1. Click here to generate your returns label and to find your nearest store.
  2. Re-pack the item in its original packaging with labels and tags still attached.
  3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
  4. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
  5. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

Australia returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


CAS Return Centre
PO BOX 87
BROOKLYN PARK, SA 5032

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

New Zealand returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns Centre,
Malcolm Total Logistics
82 Richard Pearse Drive,
Mangere
Auckland 2022
New Zealand

You can also download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.

USA returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns
640 Airport South Parkway
Suite 300
COLLEGE PARK
GA 30349
US

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Canada returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Aramex
5810 Ambler Drive
Units 14 & 15
Mississauga, ON
L4W 4J5

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Netherlands returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
Netherlands

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

France returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
France

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Spain returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Seur Getafe
Calle Torneros, 1
28906 Getafe
Espana

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Germany returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Europaket GmbH
c/o BOOHOO
James Watt Strasse 10
33334 Gutersloh
Germany

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Italy returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Bertolini BRT via Don Giovanni Minzoni
10 20158
Milano
Italia
40599

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Rest of World returns label

We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:


Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.



4. UK RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

boohoo UK returns are free and easy! Click the link below to start your return and follow these steps :

1. Select your item(s) you wish to return from your order history

2. Choose your return option by selecting from one of our trusted carriers.

3. Print your returns label

Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel

5. Send off your Return Parcel

Click here to start your return

Please note: Free returns are only available through the link above. Returns sent via any other method are at the customers own cost and liability.



5. BOOHOO EBAY OUTLET RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Did you purchase from our boohoo outlet Ebay store? Returns are FREE, just follow the 3-step process below:

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.

3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

Need a new label? Download here UK returns label, and remember to add your order number – you’ll find this in the Order History section on the My Account page.

Great news! We now also offer a FREE Collect+ returns service for our boohoo outlet Ebay store customers in the UK mainland and Northern Ireland.

Here’s how to return with Collect+:

1. Click here  to generate and print your returns label, and find your nearest store.

2. Re-pack your item(s) in the original packaging with labels and tags still attached.

3. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.

4. Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.

You can track your return here



6. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 28 day returns period or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

7. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!

Terms & Conditions

IMPORTANT LEGAL NOTICE

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website www.boohoo.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.

You should print a copy of these terms and conditions for future reference.

Your attention is drawn to clauses 5, 6, 9 and 11.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

  1. INFORMATION ABOUT US
    1. www.boohoo.com is a site operated by Boohoo.com UK Limited (“We”). We are registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street Manchester England M1 2HF. Our UK VAT number is 185 4874 61. Our Dutch VAT number is NL823728651B01. Our email address is: customerservices@boohoo.com.
  2. SERVICE AVAILABILITY
    1. We only accept orders from individuals in the UK, European Economic Area ("EEA") (the "Serviced Countries") USA, Canada, Australia, New Zealand and United Arab Emirates.
    2. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our delivery page. Delivery Details.
    3. All statutory consumer rights referred to in this agreement and our Returns Policy apply only to consumers who are domiciled in the UK or the EEA at the time of contracting with us.
  3. YOUR STATUS
    1. By placing an order through our site, you warrant that:
      1. you are legally capable of entering into binding contracts;
      2. you are at least 18 years old; and,
      3. you are resident in one of the Serviced Countries.
  4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.
    2. We will not process your order until payment has been received in full in accordance with the provisions of clause 7.
    3. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.
    4. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
    5. We are entitled to refuse any order made by you for any reason.
    6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
  5. RETURNS
    1. As an alternative to using your rights under the Consumer Contracts Regulations you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy.
  6. YOUR RIGHT FOR A REFUND
    1. If you return your order to us in accordance with our Returns Policy you will receive a full refund of the price paid for the Products within 14 days ("the Refund Period").
    2. If you are an EEA customer and cancel your contract within the Cancellation Period you will receive a full refund of the price paid for the products within the Refund Period.
    3. The Refund Period starts from the day after We receive the Products back from you, or (if earlier) the day on which you provide Us with evidence you have returned the Products.
    4. Please note We can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished.
    5. We refer you to our Returns Policy for more information on returns and refunds.
  7. AVAILABILITY AND DELIVERY
    1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then without undue delay.
    2. In any event, delivery will take place no more than 30 calendar days after the day on which a Contract is entered into.
  8. PRICE AND PAYMENT
    1. The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance. Delivery Details.
    2. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.
    3. Prices are subject to change without notice but changes will not affect orders which We have already accepted.
    4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing
    6. Payment for all Products must be by credit or debit card. We accept payment with VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO and ELECTRON. We also accept payments via PAYPAL.
    7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
    8. Only one promotion code can be used per order.
  9. OUR LIABILITY
    1. If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:
      1. make good any shortage or non-delivery or incorrect delivery; or
      2. replace or repair any Products that are damaged or defective; or
      3. refund to you the amount paid by you for the Products in question
    2. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.
    3. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.
    4. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.
    5. Nothing in this contract shall exclude or limit your statutory rights.
    6. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
  10. INTELLECTUAL PROPERTY RIGHTS
    1. All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.
  11. INDEMNITY
    1. You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
  12. IMPORT DUTY
    1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
  13. WRITTEN COMMUNICATIONS
    1. Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  14. NOTICES
    1. All notices given by you to us must be given to us at customerservices@boohoo.com . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  15. TRANSFER OF RIGHTS AND OBLIGATIONS
    1. The contract between you and us is binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  16. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. Strikes, lock-outs or other industrial action.
      2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
      3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
      4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
      5. Impossibility of the use of public or private telecommunications networks.
      6. The acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  17. WAIVER
    1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
  18. SEVERABILITY
    1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
    2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
  19. ENTIRE AGREEMENT
    1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
  20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
    1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.
    2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
  21. LAW AND JURISDICTION
    1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
  22. AFTER- SALE SERVICE
    1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.
    2. If you have any complaints these should be addressed in writing to Boohoo. Boohoo PO Box 553, BURNLEY, BB11 9GD

PROMOTION TERMS AND CONDITIONS

Due to the fabulous offers onsite, other promotional codes may not apply

Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code.

Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

Goods are supplied subject to our terms and conditions, all details can be found here:

Terms of Use

IMPORTANT LEGAL NOTICE

These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website") and to any correspondence by e-mail between Boohoo.com UK Limited (“us” or “we”) and you. Please read these terms carefully before using this Website.

Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

You should print a copy of these terms and conditions for future reference.

1. YOUR USE OF THIS WEBSITE

1.1 You represent that you are of sufficient age to use the Website site and to create binding legal obligations for any liability you may incur as a result of the use of the Website.

1.2. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

1.3. By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.

1.4. We reserve the right to vary these terms and conditions at any time without notice. If so, the updated version will be posted on the Website and you will bound by the updated version if you continue to use the Website thereafter. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of the Website, and you agree to abide by such other notices or terms.

2. PRIVACY

2.1. You have read our Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such Policy are reasonable.

3. LICENCE

3.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights.

You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website.

Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates.

boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colourably similar without the prior written permission of Boohoo.com UK Limited.

3.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Boohoo.com UK Limited’s prior written permission.

3.3. Any rights not expressly granted in these terms are reserved.

4. SERVICE ACCESS

4.1. While we endeavour to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

4.2. We give no warranties as to the availability, performance or accessibility of the Website.

4.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

5. LINKS AND ADVERTISEMENTS

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.

If you would like to create a link to this Website, you may only do so with the prior written consent of Boohoo.com UK Limited.

6. REGISTRATION

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords rests with you.

7. DISCLAIMER

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

8. LIABILITY

8.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • Loss of income or revenue;
    • Loss of business;
    • Loss of profits or contracts;
    • Loss of anticipated savings;
    • Loss of data;
    • Loss of goodwill;
    • Wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

8.2. Nothing in this legal notice shall exclude or limit Boohoo.com UK Limited’s liability for:

8.2.1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

8.2.2. fraud; or

8.2.3. misrepresentation as to a fundamental matter; or

8.2.4. any liability which cannot be excluded or limited under applicable law

8.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

8.4. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

9. INDEMNITY

You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

10. TERMINATION

Boohoo.com UK Limited may at any time terminate these terms and conditions, or terminate or suspend any part of the Website, without notice to you, at any time and for any reason, including any improper use of the Website or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which we may be entitled in law or in equity.

11. SEVERABILITY

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

12. GOVERNING LAW AND JURISDICTION

12.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

Privacy Policy

PRIVACY

Boohoo.com UK Limited (“We”) are committed to protecting and respecting the privacy of all visitors and users of this website.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We will only use your personal information in accordance with this privacy policy and applicable current data protection laws.

This policy (together with our terms of use, Cookie Policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By submitting your information and using our Website, you consent to the collection, use, storage and processing of your personal information by us in the manner set out in this privacy policy. You should print a copy of this privacy policy for future reference.

WHAT PERSONAL INFORMATION DO WE COLLECT?

If you decide to make an order with us, there is certain basic personal information that we will require from you in order to process your order (such as your name, delivery address, credit/debit card details, e-mail address and telephone number).

We may also collect the following data about you to help us improve our service to you:

  • Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by a third party, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We will only pass on your personal information to third parties if it is an essential part of providing services to you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery). We will not rent or sell your name, address, email address, credit card details or any other personal information to any unrelated third party.

IP ADDRESSES AND COOKIES

We also use your Internet Protocol (IP) address. An IP address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.

Our site uses cookies to distinguish you from other users of our site and to keep track of your visits. This helps us to provide you with the very best experience when you browse our site and to make improvements. For detailed information on the Cookies which we use and the reasons why we use them, see our Cookie Policy

SITE STATISTICS

USE OF ANALYTICS TOOLS

In order to better serve our Website visitors and customers we may use Google Analytics features such as Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration and/or Google Analytics Demographics and Interest Reporting (Google Display Advertising Features).

You can opt-out of the Google Display Advertising Features and customise Google Display Network ads using the Ad Settings.

As an added privacy measure, you can use the Google Analytics opt-out browser add on.

We will not facilitate the merging of personally-identifiable information we hold or collect with non-personally identifiable information collected from the Google Display Advertising Features unless we have received your active prior consent to such merger.

We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to inform, optimise and determine which ads you see on our Website, including ads based on your previous visits to our Website.

Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Display Advertising Features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.

Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside your country. It may also be processed by staff operating outside the country who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.

The GeoTrust program allows you to learn more about web sites you visit before you submit any confidential information. When you see a GeoTrust logo, clicking on it will verify that this web site is secure

Boohoo.com can optionally save your credit or debit card details once your order has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every transaction.

We recommend that you always close down your internet browser when you have finished shopping online especially if you use a shared PC. This will delete temporary cookies from any sites that you may have visited.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

WE WILL NEVER SEND AN EMAIL OR TELEPHONE YOU TO ASK FOR YOUR SECURITY INFORMATION OR LOG ON DETAILS.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will not be held responsible for any breach of security unless this is due to our negligence or wilful default.

USES MADE OF THE INFORMATION

We may use information held about you to:

  • set up, manage your account and contact you about your account;
  • ensure that content from our site is presented in the most effective manner for you and for your computer;
  • provide you with, or permit third parties to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so; and,
  • notify you about changes to our service.

MARKETING AND COMMUNICATIONS

You will have the opportunity to subscribe to other areas of the site. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal data to these third party companies.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information:

  • To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985;
  • If Boohoo.com UK Limited or substantially all of its assets are acquired by a third party in which case personal data held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • to protect our customers and boohoo.com from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or,
  • in order to enforce or apply our terms of use or terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of Boohoo.com UK Limited, our customers, or others.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.

YOUR RIGHTS

Opting Out

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you no longer wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at 49/51, Dale Street, Manchester, England, M1 2HF. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Our Chief Privacy Officer is Neil Catto, who can be contacted by mail at 49/51, Dale Street, Manchester, England, M1 2HF.

COOKIES

Our cookies policy can be found here.

If you’re looking for actual cookies, we thought we’d treat you to an easy recipe to save you from being too disappointed. Happy baking!

You’re going to need:

  • - 350g self-raising flour
  • - 225g salted butter
  • - 350g brown sugar
  • - 1 tsp vanilla extract (not essence, yuk!)
  • - 1 tsp cinnamon
  • - 2 eggs
  • - 400g dark/milk chocolate chips
  • - Baking parchment

    1)  Stir together the flour, baking soda, cinnamon and salt.
    2)  In a separate bowl, beat together the butter, white sugar, brown sugar and vanilla extract.
    3)  To this mixture add the eggs one at a time and beat the mixture in-between.
    4)  Slowly stir in the flour.
    5)  Stir in the chocolate (try not to eat all the chocolate chips, they taste better in the cookies, we promise!)
    6)  Roll the dough into a log shape (if you have time, wrap the log in cling film and leave in the fridge overnight, it will make your cookies extra delicious!)
    7)  Slice into 2cm thick disks.
    8)  Place your little disks onto a baking tray with some baking parchment (if you really want to make your cookies taste fabulous, sprinkle a tiny bit of sea salt over them at this point. Sounds crazy I know but you need to trust us on this!)
    9)  Bake for 10 minutes, rotating the baking parchment after 5 minutes.
    10)  Wait for them to cool a little before transferring to a wire rack, if you can’t wait (we never can) go ahead and eat them whilst they are still warm!

BOOHOO CUSTOMER TWEETS