Delivery Information

What are my delivery options?

Our tracked delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page.

Delivery option Delivery times Delivery cost
Canada Standard ($50 and over) Up to 8 working days. $FREE per order
Canada Standard (Orders under $50) Up to 8 working days. $9.99 per order
Canada Express 2-3 working days. $30.00 per order
USA Standard Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
$9.99 per order
USA Express 2-3 working days. $12.00 per order
UK Saver 3 – 5 working days - if ordered before 9pm $6.00 per order
UK Next Day Delivery if ordered before 8pm Monday to Friday, 6pm on Saturday or before 2pm Sunday $9.00 per order
UK Saturday Delivery Order before 8pm Friday to receive on Saturday $9.99 per order
Republic of Ireland Up to 5 working days if ordered before 8pm $6.00 per order
Europe Up to 7 working days. $9.99 per order
Turkey 7 - 14 working days. $9.99 per order
Australia Standard up to 8 working days. $9.99 per order
Australia Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$9.99 per order
New Zealand Standard up to 8 working days. $9.99 per order
New Zealand Express up to 4 working days.
(Express delivery may take longer in very remote areas)
$9.99 per order
United Arab Emirates 7 - 14 working days. $9.99 per order
Swedish Standard Up to 7 working days. $9.99 per order
Danish Standard Up to 7 working days. $9.99 per order
Norwegian Standard Up to 7 working days. $9.99 per order
Rest of the World 5 – 14 working days. $9.99 per order
Russian Federation Standard 10 working days. $16.00 per order
Russian Federation Express Up to 8 working days. $24.00 per order

Please note for Express Delivery:
If a PO Box is included in the address details, then the parcels will be automatically returned.
The times specified exclude weekends and bank holidays.
UK Next Day Delivery orders must be placed before 5:00pm on a Sunday night for delivery on Monday.
The delivery times shown are from the date of dispatch. A full postal address must be provided as we cannot deliver to PO Boxes.
Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel. For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.

For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.

WILL I BE CHARGED CUSTOMS AND IMPORTS DUTIES?

No surprise charges here! Just pay $9.99 shipping and this covers all duty and tax costs, so you don’t have to worry about any additional fees.


What delivery carriers do you use?

We use either Royal Mail or one of our other delivery partners.

What if no one is in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Where do you deliver?

UK & Republic of Ireland

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland. Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days – Channel Islands, Highlands & Islands of Scotland, Shetlands.

We also have a Republic of Ireland delivery services and customers ordering for the Republic of Ireland should order no later than 20:00 (8.00pm) in order to receive it in the next 7 working days. Please note that UK and Republic of Ireland deliveries can be made any time between 7:00am and 9:00pm. Please ensure there is access to the delivery address at all times during this period.

International Delivery Service

We deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and certain countries within Europe.

How can I track my parcel?

You can track your parcel’s journey here.