Frequently Asked Questions

If you can't find the answer to your question on this page, please contact Customer Services at customerservices@boohoo.com.

Orders

Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.

Is it safe to order online?

You can be assured that shopping with boohoo is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Can I make changes to my order?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I track my order?

Tracking your order is easy! Just go to the Track My Order page and enter your 8 digit order number.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' section, and we'll do our best to resolve this for you.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

  1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note.
  3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  4. Keep your certificate of postage safe as you will need this as your proof of return.

Deliveries

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

Do you deliver to PO Boxes & BFPO addresses?

PO Boxes � The delivery service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express delivery services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative delivery address or select the standard delivery service.

BFPO addresses - For delivery to BFPO addresses, please ensure that the delivery country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only.

Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

You should address your parcel as follows:

  • Service No Rank Name
  • Unit/Regt
  • Operation Name (If applicable)
  • BFPO No
  • United Kingdom

How much does delivery cost?

Delivery option Delivery times Delivery cost
Republic of Ireland Super Saver Up to 7 working days €4.00 per order
Republic of Ireland Standard Up to 4 working days €5.00 per order
Republic of Ireland Next Day Delivery Next Day order by 12.30pm Monday to Friday €6.00 per order
Europe and International Up to 7 working days. International 5-14 working days. €6.00 per order
Russian Federation Standard 10 working days. €12.50 per order
Russian Federation Express Up to 8 working days. €20.00 per order
UK Saver 3 – 5 working days - if ordered before 9pm €6.00 per order
UK Next Day Delivery if ordered before 9pm Monday to Friday & Sundays or before 7pm on Saturdays €7.00 per order
UK Next Day Evening Delivery (postcode restrictions apply >) order by midnight for delivery between 6pm and 10pm the following evening €11.00 per order
UK Saturday Delivery Order before 8pm Friday to receive on Saturday €7.50 per order
USA Super Saver Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
€4.99 per order
USA Standard Up to 6 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
€8.99 per order
USA Express Up to 4 working days. Click to see if your ZIP code is eligible €14.00 per order
Canada Standard 6 - 8 working days. €8.99 per order
Canada Express 2-3 working days. €30.00 per order
Australia Super Saver up to 9 working days. €3.99 per order
Australia Standard up to 6 working days. €4.99 per order
Australia Express up to 4 working days.
(Express delivery may take longer in very remote areas)
€10.00 per order
New Zealand Standard up to 8 working days. €8.99 per order
New Zealand Express up to 4 working days.
(Express delivery may take longer in very remote areas)
€12.00 per order
Swedish Standard Up to 7 working days. €8.99 per order
Danish Standard Up to 7 working days. €8.99 per order
Norwegian Standard Up to 7 working days. €8.99 per order
Click here for further information >

Will I be charged customs and imports duties?

Depending on the value of your order, your boohoo parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of boohoo�s hands, and vary widely from country to country, so we�re unable to predict what your particular charges may be. For more accurate information, we�d suggest getting in touch with your local customs office so you�re not surprised if there are any unexpected delivery charges at your end.

How long will delivery take?

Delivery option Delivery times Delivery cost
Republic of Ireland Super Saver Up to 7 working days €4.00 per order
Republic of Ireland Standard Up to 4 working days €5.00 per order
Republic of Ireland Next Day Delivery Next Day order by 12.30pm Monday to Friday €6.00 per order
Europe and International Up to 7 working days. International 5-14 working days. €6.00 per order
Russian Federation Standard 10 working days. €12.50 per order
Russian Federation Express Up to 8 working days. €20.00 per order
UK Saver 3 – 5 working days - if ordered before 9pm €6.00 per order
UK Next Day Delivery if ordered before 9pm Monday to Friday & Sundays or before 7pm on Saturdays €7.00 per order
UK Next Day Evening Delivery (postcode restrictions apply >) order by midnight for delivery between 6pm and 10pm the following evening €11.00 per order
UK Saturday Delivery Order before 8pm Friday to receive on Saturday €7.50 per order
USA Super Saver Up to 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
€4.99 per order
USA Standard Up to 6 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
€8.99 per order
USA Express Up to 4 working days. Click to see if your ZIP code is eligible €14.00 per order
Canada Standard 6 - 8 working days. €8.99 per order
Canada Express 2-3 working days. €30.00 per order
Australia Super Saver up to 9 working days. €3.99 per order
Australia Standard up to 6 working days. €4.99 per order
Australia Express up to 4 working days.
(Express delivery may take longer in very remote areas)
€10.00 per order
New Zealand Standard up to 8 working days. €8.99 per order
New Zealand Express up to 4 working days.
(Express delivery may take longer in very remote areas)
€12.00 per order
Swedish Standard Up to 7 working days. €8.99 per order
Danish Standard Up to 7 working days. €8.99 per order
Norwegian Standard Up to 7 working days. €8.99 per order
Click here for further information >

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

Is my postcode eligible for Next Day/Saturday Delivery?

Unfortunately, UK Next Day & Saturday delivery is not currently available to the following postcodes:

AB (All)

BT (All)

DD (All)

DG (All)

FK (All)

IV (All)

KA (All)

KW (All)

KY (All)

ML (All)

PA (All)

PH (All)

TD (All)

GY (All)

HS (All)

IM (All)

JE (All)

TR21

TR22

TR23

TR24

TR25

ZE1

ZE2

ZE3

Unfortunately, Sunday delivery is not currently available to the following postcodes:

A

AB(All)

B

B1 - 3, B40, B50, BA10, BD24, BD99, BH19, BN45, BN50 - 52, BN88, BN91, BN99, BT(All)

C

CA(All), CF30, CF99, CM0, CM24, CT3, CV36

D

DD(All), DE4, DE45, DG(All), DL6 - 13, DN38, DN39, DT6 - 8, DT10, DY14

E

E1W, E98, EC(All), EH23, EH34 - 38, EH43 - 46, EX10 - 13, EX15 - 24, EX31 - 39

F

FK14, FK17 - 21

G

G63, GL12, GL14 - 18, GL54 - 56, GL9, GU23, GU26 - 30, GU35, GU95, GY(All)

H

HR3, HR5 - 7, HR9, HS(All), HU2, HU11, HU12, HU18, HU19

I

IM(All), IP10 - 13, IP15 - 27, IV(All)

J

JE(All)

K

KA14 - 19, KA24 - 28, KA4 - 6, KW(All), KY8 - 10, KY13 - 16

L

L1, L2, L74, L75, LA10 - 23, LA8, LA9, LD(All), LL15, LL16, LL20, LL21, LL23 - 27, LL32 - 49, LL51 - 78, LN10 - 13, LN7 - 9

M

M17, M90, ML10, ML12

N

NE1, NE18, NE19, NE45 - 49, NE65 - 71, NG32, NG33, NN12, NN13, NP16, NP25, NR15, NR16, NR19 - 35

O

OX15 - 17, OX28, OX7

P

PA10 - 12, PA17, PA18, PA20 - 30, PA32 - 38, PA41 - 49, PA60 - 78, PA80, PA9, PE22 - 25, PE31 - 33, PE35 - 38, PH(All), PL1 - 20, PL22 - 35, PO30 - 41

R

RH14, RM20, RM4

S

S3, S32, S33, S98, SA19, SA20, SA31- 48, SA61 - 73, SA80, SA99, SK17, SN10, SN16, SN38, SN9, SO20, SO42, SO43, SP3, SP5, SP7, ST10, ST13, SW95, SY13 - 25, SY7, SY8

T

TA18 - 22, TD(All), TF13, TN17 - 22, TN28 - 31, TN36, TN5, TN7, TQ10, TR(All), TS12, TS13,TS14, TS15

W

W1(All), WC1 (All), WC2(All), WR10 - 15, WR8, WR99

Y

YO11 - 18, YO21, YO22, YO25, YO41 - 43, YO51, YO60 - 62, YO7, ZE1 - 3

Is my postcode eligible for Sunday Delivery?

Unfortunately, Sunday delivery is not currently available to the following postcodes:

A

AB(All)

B

B1 - 3, B40, B50, BA10, BD24, BD99, BH19, BN45, BN50 - 52, BN88, BN91, BN99, BT(All)

C

CA(All), CF30, CF99, CM0, CM24, CT3, CV36

D

DD(All), DE4, DE45, DG(All), DL6 - 13, DN38, DN39, DT6 - 8, DT10, DY14

E

E1W, E98, EC(All), EH23, EH34 - 38, EH43 - 46, EX10 - 13, EX15 - 24, EX31 - 39

F

FK14, FK17 - 21

G

G63, GL12, GL14 - 18, GL54 - 56, GL9, GU23, GU26 - 30, GU35, GU95, GY(All)

H

HR3, HR5 - 7, HR9, HS(All), HU2, HU11, HU12, HU18, HU19

I

IM(All), IP10 - 13, IP15 - 27, IV(All)

J

JE(All)

K

KA14 - 19, KA24 - 28, KA4 - 6, KW(All), KY8 - 10, KY13 - 16

L

L1, L2, L74, L75, LA10 - 23, LA8, LA9, LD(All), LL15, LL16, LL20, LL21, LL23 - 27, LL32 - 49, LL51 - 78, LN10 - 13, LN7 - 9

M

M17, M90, ML10, ML12

N

NE1, NE18, NE19, NE45 - 49, NE65 - 71, NG32, NG33, NN12, NN13, NP16, NP25, NR15, NR16, NR19 - 35

O

OX15 - 17, OX28, OX7

P

PA10 - 12, PA17, PA18, PA20 - 30, PA32 - 38, PA41 - 49, PA60 - 78, PA80, PA9, PE22 - 25, PE31 - 33, PE35 - 38, PH(All), PL1 - 20, PL22 - 35, PO30 - 41

R

RH14, RM20, RM4

S

S3, S32, S33, S98, SA19, SA20, SA31- 48, SA61 - 73, SA80, SA99, SK17, SN10, SN16, SN38, SN9, SO20, SO42, SO43, SP3, SP5, SP7, ST10, ST13, SW95, SY13 - 25, SY7, SY8

T

TA18 - 22, TD(All), TF13, TN17 - 22, TN28 - 31, TN36, TN5, TN7, TQ10, TR(All), TS12, TS13,TS14, TS15

W

W1(All), WC1 (All), WC2(All), WR10 - 15, WR8, WR99

Y

YO11 - 18, YO21, YO22, YO25, YO41 - 43, YO51, YO60 - 62, YO7, ZE1 - 3

What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.

Returns

How long do I have to return an item?

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must tell us no later than 14 days after the date you receive the last of your items and you must return your items to us within 14 days of notifying us that you would like to cancel your order.

If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

How much does it cost to return an item?

UK/Republic of Ireland - Free of charge. Your free returns label will be included with your parcel.

Great news! We now offer the following range of ROI returns services:

Myreturns Collect from address service (€5) – (For customers based in Greater Dublin only) >

We’re now trialling the new returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this returns service here.

Please follow the below process for returning your parcel to us when using the myreturns service:

• Click here and select Boohoo from the drop down list of leading retailers.
• Enter the collection address
• Print the generated label and stick it onto the parcel
• A myreturns courier will collect the item within 60 minutes of your booking
• You will receive proof of postage via email
• Click here to track your shipment on the myreturns homepage.

Parcel Connect - Returns drop off instore (FREE) >

Boohoo returns can now be made via your customers local Parcel Connect store.
1. Click here to generate your returns label and to find your nearest store.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
4. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
5. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

USA, Canada, Australia, New Zealand, Europe/Rest of World - We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

Returns labels/How do I return an item?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. Returns to the UK and Ireland are absolutely free. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'

UK returns label

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


boohoo.com
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

We now offer a FREE Collect+ Returns service via thousands of local stores across the United Kingdom

Please follow the below process for returning your parcel to us when using our Collect+ service:

  1. Click here to generate your returns label and to find your nearest store.
  2. Re-pack the item in its original packaging with labels and tags still attached.
  3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
  4. Securely attach the Collect+ label to your parcel covering the original delivery label.
  5. Take your parcel to your local Collect+ store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
  6. You can then track your return using the code you were given here.

Republic of Ireland returns label

A free returns label is included with your parcel. If you've misplaced your ROI returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


C/OAnPost
PortlaoiseMailCentre
Portlaoise
FREEPOST
CountyLaois
Ireland

Great news! We now offer the following range of ROI returns services:

Myreturns Collect from address service (€5) – (For customers based in Greater Dublin only) >

We’re now trialling the new returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this returns service here.

Please follow the below process for returning your parcel to us when using the myreturns service:

• Click here and select Boohoo from the drop down list of leading retailers.
• Enter the collection address
• Print the generated label and stick it onto the parcel
• A myreturns courier will collect the item within 60 minutes of your booking
• You will receive proof of postage via email
• Click here to track your shipment on the myreturns homepage.


Parcel Connect - Returns drop off instore (FREE) >

Boohoo returns can now be made via your customers local Parcel Connect store.
1. Click here to generate your returns label and to find your nearest store.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
4. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
5. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

Rest of World returns label

We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:


Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

Australia returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


CAS Return Centre
PO BOX 87
BROOKLYN PARK, SA 5032

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

New Zealand returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns Centre,
Malcolm Total Logistics
82 Richard Pearse Drive,
Mangere
Auckland 2022
New Zealand

You can also download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.

USA returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns
640 Airport South Parkway
Suite 300
COLLEGE PARK
GA 30349
US

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Canada returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Aramex
5810 Ambler Drive
Units 14 & 15
Mississauga, ON
L4W 4J5

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Netherlands returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
Netherlands

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

France returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
France

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Spain returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Seur Getafe
Calle Torneros, 1
28906 Getafe
Espana

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Germany returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Europaket GmbH
c/o BOOHOO
James Watt Strasse 10
33334 Gutersloh
Germany

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Italy returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Bertolini BRT via Don Giovanni Minzoni
10 20158
Milano
Italia
40599

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

How long does it take to process my return?

If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you within 14 days from the day we receive your items back from you or (if earlier) within 14 days from the day you provide us with evidence that you have sent them back to us. If you are an EEA customer and you have returned faulty items and asked for a refund, we will process your refund within 14 days of the date we agree that you are entitled to a refund.

For other customers, it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item and the reasonable costs of return. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

If you are an EEA customer and you have exercised your legal right to change your mind and cancel your order, we will refund you the price paid for your order and the costs of delivery to you, however we may make deductions from your refund for damage or wear and tear to items where you have used (or excessively handled) them and this results in the value of the items being diminished and we will not be required to refund you any costs you incur returning your order to us after exercising your right to cancel. In the event that we do not receive your rejected or returned goods, we will ask you to provide the certificate of posting from your Post office or applicable returns service location as proof of postage. We reserve the right to refuse a refund if we do not receive your rejected or returned goods and you are unable to provide the certificate of posting. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

Do you refund the delivery charge?

We usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect. If you live in the UK or European Union, and have cancelled your contract in accordance with the Consumer Contracts Regulations, we will also reimburse your delivery charges if you paid for delivery. Please bear in mind we’ll only reimburse the cost of the least expensive delivery option. For example, if you originally ordered using the UK Next Day delivery service, you’ll receive a refund equivalent to the UK Saver delivery option.

We’ll process all refunds using the payment method you originally used to purchase your order.

Can I have an exchange instead of a refund?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here. – it’s as easy as 1, 2, 3!

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item.

Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

I don’t have access to a printer so how can I print my returns label?

If you are unable to print the label provided via the returns portal then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.

Please note: Free returns are only available if you use our returns portal and print your returns label. If you can’t print the label you will need to pay for the return and the charge will be dependent on the courier you use and the weight of the parcel, remember to ask for a receipt or proof of posting. You will still need to complete the information on the returns portal before posting your package back to us so we have all the information we need to process your return.

OUR ADDRESS:
boohoo.com, Widow Hill Road, Heasandford Industrial Estate, Burnley, BB10 2BQ

Payments

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

Promotions

How do I use a promotional code?

Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

What should I do if I've forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

Products/Stock

How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

Detailed information regarding a product, such as fabric composition and measurement details can be found in the Style Notes and Details & Care tabs on the product page. If you can't find the information you are looking for, please leave a message, including the product code, in the box below and we'll try our best to help you.

Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion. You can browse our Back In Stock section to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Our popular items can sell out quickly as we are all about fast fashion. You can browse our Back In Stock section to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? If you are unable to find what you're looking for, please leave a message in the box below with the product code and/or name and we will let you know if we will be getting more stock in your wanted item!

Why can't I find an item that was advertised?

Our advertised products become very popular and sell out quickly. Why not check our Stylefix magazine or Features In The Press section to see if you can find the product you're looking for?

If you can't find what you're looking for, please contact us and we'll try our best to help you.

Our advertised products become very popular and sell out quickly. Why not check our Stylefix magazine or Features In The Press section to see if you can find the product you're looking for?

If you can't find the product, please leave a message in the box below stating the product name and/or code, and we'll do our best to help you.

Do you have a size guide?

Please view our size guide here.

Technical Help

What should I do if I've forgotten my password?

Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link by the login button and follow the instructions. Please don't hesitate to contact us via the message box below if you continue to experience problems.

How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on 'Edit Email Address/Password' under Account Details. Once you've made your changes, press Continue and your changes will be saved.

Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.

Firstly, make sure that you have entered the correct details by checking all of the information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us via email or the message box below and we will investigate further.

How do I unsubscribe from your newsletters?

Click the 'Unsubscribe' button at the bottom of the email newsletter

How do I unsubscribe from SMS messages?

Please reply to the SMS message with BLOCK as your message.

General

Do you have a catalogue?

We don't currently print a catalogue, however we do distribute copies of our Stylefix magazine inside our parcels seasonally.

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday).