Delivery Information

What are my delivery options?

Delivery Offer

Get Free Standard Shipping to New Zealand on all orders over $50

Delivery optionDelivery timesDelivery cost
New Zealand Standard ($50 and over)up to 8 working days. $FREE per order
New Zealand Standard (Orders under $50)up to 8 working days. $10.00 per order
New Zealand Express 2-3 working days.
(Express delivery may take longer in very remote areas)
$20.00 per order
UK SaverUp to 5 working days - if ordered before 8.00pm$8.00 per order
UK Next Day Deliveryif ordered before 8:00pm Monday to Friday, 6pm on Saturday or before 2pm Sunday$12.00 per order
UK Saturday DeliveryOrder before 8.00pm Friday to receive on Saturday$12.00 per order
Republic of Ireland5 working days if ordered before 8.00pm$10.00 per order
EuropeUp to 7 working days. $14.00 per order
Turkey7 – 14 working days. $14.00 per order
USA & Canada Standard6 - 8 working days. $14.00 per order
USA Express1-2 working days. $15.00 per order
Australia Standardup to 8 working days. $4.99 per order
Australia Express2-3 working days.
(Express delivery may take longer in very remote areas)
$9.99 per order
United Arab Emirates7 – 14 working days. $14.00 per order
Swedish StandardUp to 7 working days. $14.00 per order
Danish StandardUp to 7 working days. $14.00 per order
Norwegian StandardUp to 7 working days. $14.00 per order
Rest of the World5 – 14 working days. $11.00 per order

PLEASE NOTE: All delivery timescales are based on GMT and not local time so there may be some discrepancies across different time zones.

Our delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page.

Please note for Express Delivery:
If a PO Box is included in the address details, then the parcels will be automatically returned.
The times specified exclude weekends and bank holidays.
UK Next Day Delivery orders must be placed before 2:00pm on a Sunday night for delivery on Monday.
The delivery times shown are from the date of dispatch. A full postal address must be provided as we cannot deliver to PO Boxes.
Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel. For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.

For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.

WILL I BE CHARGED CUSTOMS AND IMPORTS DUTIES?

Depending on the value of your order, your boohoo parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of boohoo’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

UK Next Day Delivery – When will I receive my order?

Orders placed after 20:00 on Thursday but before 20:00 on Friday, will be delivered on Saturday

Orders placed after 20:00 on Friday but before 18:00 on Saturday, will be delivered on Sunday.

Orders placed after 18:00 on Saturday but before 14:00 on Sunday will be delivered the following Monday.

Orders placed after 14:00 on Sunday will be delivered the following Tuesday.

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days:

Channel Islands, Highlands & Islands of Scotland, Shetlands.

UK SATURDAY DELIVERY

Order before 8:00pm Friday to receive on Saturday.

Unfortunately, Saturday delivery is only available for UK deliveries. We are very sorry but we cannot offer Saturday delivery to the following postcodes:

AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

What delivery carriers do you use?

We use either Royal Mail or one of our other delivery partners.

What if no one is in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Where do you deliver?

UK & Republic of Ireland

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland. Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days – Channel Islands, Highlands & Islands of Scotland, Shetlands.

We also have a Republic of Ireland delivery services and customers ordering for the Republic of Ireland should order no later than 20:00 (8.00pm) in order to receive it in the next 7 working days. Please note that UK and Republic of Ireland deliveries can be made any time between 7:00am and 9:00pm. Please ensure there is access to the delivery address at all times during this period.

International Delivery Service

We deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and certain countries within Europe.

How can I track my parcel?

You can track your parcel’s journey here.