Returns

How do I return?

Option 1: FREE using our returns portal (print label at home)

    FREE, FAST, TRACKABLE returns!

    Good to know...

    You've got 14 days to send something back to us from the day you receive it.

    We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

    We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

  • 1

    Repack your items.

  • 2

    Go to the portal and let us know what you want to return and why.

  • 3

    Select your carrier. Some carriers require you to print a label, see list below.

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

    • Returns are FREE
    • Print label at home
    • Take your parcel to any Post Office
    • Returns are FREE
    • Print label at home
    • Take your parcel to any Click & Collect
    • Returns are FREE
    • Print label at home
    • Take your parcel to any Hermes Parcel Shops
    START A RETURN
  • 4

    Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 14 days, give us a shout and we'll have a look for you.

  • Option 2: No printer? Print label in store.

    • Returns are FREE
    • Print label in store
    • This is a trackable service
    START A RETURN

Returning from outside the UK?

  • To download a new returns label, select your country from the drop down menu.

    Get Label