Free Returns
28 DAYS TO RETURN
REFUNDS WILL TAKE
14 DAYS FROM POSTING
14 DAYS FROM POSTING
READY TO RETURN?
Create a returnHow do I return?
1
Repack your items
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
2
Login to our returns portal
You will need your order number and email address/post code.
3
Select your preferred return option
Either print your returns label at home or in store. Once you have processed your return in the portal you're ready to post it off.
FYI
- We’ve gone paperless! You can return using the steps above.
- You’ve got 28 days to send something back to us from the day you receive it.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
- Returns are FREE!