Terms & Conditions

1.1. Our site is operated by Boohoo.com UK Limited (“We”, "us, "our" or “Boohoo”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49-51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Options to contact us can be found on our contact us page

1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

2.1. Where you place an order on our site for a Product sold by Boohoo, the Contract for the sale of the Product is between you and Boohoo.

2.2. Where you place an order on our site for a Product sold by a third party seller (a "Concessionaire Brand"), DBZ Marketplace Online Limited 49-51 Dale Street, Manchester, M1 2HF registered no. 13135555 acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the relevant Concessionaire Brand, on the terms set out in these terms and conditions. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, DBZ Marketplace Online Limited has no responsibility to you in respect of Contracts made with any Concessionaire Brands and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the relevant Concessionaire Brand. Click here for a full list of our Concessionaire Brands.

3.1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page [here] (/pages/informational/delivery)

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).

4.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only and may be subject to digital and/or AI modification. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

4.2 Whilst we take reasonable care to ensure accuracy, all sizing and measurements of Products detailed on our site are approximate. We cannot guarantee that all details are always accurate, complete, or error free.

4.3 All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.

5.1. You may only purchase Products from us if:

(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

(b) you are an authorised user of the credit or debit card or payment account used to pay for your order (ie PayPal, Clearpay, Klarna); and

(c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).

6.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted or that a contract has been formed between you and us. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

6.2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail (“Dispatch Confirmation”) confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

6.3. As soon as you place your order, We start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy.

6.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

6.5. These terms and conditions, and any Contract between us, are only in the English language. You should keep a copy of these terms and conditions and your order for future reference.

7.1. We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

7.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, We may end the Contract and clause 13 will apply.

7.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

7.4. You will own the Products once We have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as Klarna or Clearpay then alternative terms will apply to you, further information on this is set out in clause 8 below.

7.5. Please note postcode restrictions apply and delivery times and costs may be increased where the Products are shipped outside the UK. Orders placed with Concessionaire Brands can only be delivered within the UK mainland and Northern Ireland. Check your eligibility here.

7.6. Working Days exclude Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

7.7. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

7.8 Next Day delivery is subject to placing your order before midnight on the date of your order. Next Day delivery excludes all Concessionaire Brands.

7.9 In addition, if you order Products from us for delivery to a destination outside the UK:

(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

(c) please see our  Returns Policy for details on returning any Products to us from a destination outside the UK

8.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 8.4 and 8.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

8.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

8.3 We accept payment by major debit card and credit cards including Visa, VISA Electron, Mastercard, Maestro, American Express. We also accept payment via Apple Pay (iOS and Chrome only), PayPal, Clearpay, AfterPay (US only) and Klarna. Payment method availability depends on your geographical location. We will show you the available payment methods for your order at checkout.  

8.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service and these terms may specify when you will own the Products that you purchase in this way. For more information about how Clearpay will handle your personal data see their Privacy Notice, available at https://www.clearpay.co.uk/en-GB/privacy-policy. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice.

8.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

8.6. Your liability to pay for the Product is satisfied once Boohoo has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by Boohoo or a Concessionaire Brand. Boohoo is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

8.7. Official Boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and cannot be used in conjunction with any other promotion or offer. Additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. There is no cash alternative. Promotion codes and related offers are not open to employees of Debenhams Group and we reserve the right to withdraw them and refuse or restrict any order at any time.

8.8 Unless stated otherwise, promotional offers exclude items sold by partnered brands, Concessionaire Brands and reduced items. Promotional codes do not apply to delivery charges.

9.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

9.2. If you wish to cancel a Contract under clause 9.1, you just need to communicate this to us within the timescale set out in clause 9.1. If you wish to cancel a Contract with Boohoo, the easiest way to do this is to head over to our  contact us page. If you wish to cancel a Contract with a Concessionaire Brand, the easiest way to do this is to contact us by email at customerservices@boohoo.com.

9.3. The right to cancel a Contract under clause 9.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

9.4. If you cancel a Contract under clause 9.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you wish to cancel a Contract with Boohoo, we will not pay the cost of your returns in accordance with the Returns Policy. Please see our Returns Policy for further information about how to return Products to us. If you wish to cancel a Contract with the Concessionaire Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.

10.1. As an alternative to using your rights under clause 9.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Debenhams or by a Concessionaire Brand. In order to check if your individual item is from a Concessionaire Brand, please check our  Concessionaire Brand list before returning the Products in line with our Returns Policy.

10.2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.

10.3 . Effective from 08.05.2026, you must let us know that you wish to return your item within 21 days of receiving your order. Customers who made a purchase before 08.05.2026 will continue to have 28 days to let us know.

10.4. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item's label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

10.5. Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. For specified large electrical goods, an additional charge of £50 will be subtracted from your refunded amount to cover the cost of collection.

10.6 You now have the option to select credit as an option for your return instead of a cash refund. If you choose credit, you will receive a 20% uplift to your refund amount, less your returns charge. Please note that your store credit is only valid for a period of 90 days. Please see our [Returns Policy (pages/informational/returns) for further detail.

10.7. If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used Clearpay or Klarna (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.

10.8. When you purchase Boohoo Deliver+ Worry Free Purchase Product, you can initiate returns within seven (7) days after expiration of Boohoo standard return window period. For example, if Boohoo offers 14 days for returns and you purchase the Worry Free Purchase Product, you shall have an additional 7 days starting from day 15, giving you until day 21 from delivery to initiate a return. Boohoo Deliver+ is powered by Seel and purchase will be direct with Seel in accordance with their terms and conditions.

10.9. Seel shall issue you with return shipping labels for all Worry Free Purchase Product returns in accordance with Seel’s standard policies and procedures for processing returns. The return shipping label provided by Seel shall have Seel’s address. You must return the product within seven (7) days from initiating the return request.

10.10. Unless you have separately purchased the Return Shipping add-on product, you shall be solely responsible for the cost of return shipping and any other costs of returning a product under the Worry Free Purchase Product. If you purchased the Return Shipping add-on product, Seel shall cover return shipping costs in accordance with the Return Shipping terms. Seel shall take receipt of each product returned under the Worry Free Purchase Product and inspect the item.

10.11. If you are eligible for a refund under the Seel Return Policy, Seel shall initiate the refund directly to you within two (2) days from when Seel approved the return and refund of the product. The refund amount shall be the entire purchase price of the returned product, plus any associated taxes paid by you, less any cost of return shipping and any other costs of returning the product.

10. For full details on returns and items that are excluded from being returned, please see our Returns Policy.

11.1. If you are a consumer in the UK and you cancel your Contract under clause 9.1, We will:

(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) make any refunds due to you by the method you used for payment (subject to you choosing credit as refund option in which case you will receive credit):

(i) 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

(ii) 14 days after you inform us of your decision to cancel the Contract.

11.2. Please see our Returns Policy for more information about returns and refunds.

11.3 You may also have additional rights to terminate Contract under applicable consumer laws.

12.1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

12.2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 9.2.

12.3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

12.4 You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy.

13.1. We may end the Contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;

(c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery; or.

(d) if the Products you have ordered are no longer available.

13.2. We may also end the Contract in the circumstances set out in clause 7.2 or clause 8.5.

13.3. If We end the Contract in any of the situations set out in clause 13.1 or 13.2, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of you breaking the Contract.

Please be careful to ensure you pack your return carefully. We are not responsible for and do not accept any liability for any non-Boohoo items that are returned to our distribution centre (including items sold by our Concessionaire Brands), and it is your sole responsibility to ensure you return your products to the correct vendor.

If you believe there are items missing from your order, you must notify us within 14 days of receiving your order. If you do not inform us within 14 days of receiving your order, the order will be deemed delivered.

16.1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

16.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

16.3 If you are not a consumer, (a) We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law; and (b) will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, waste of management or office time, any indirect or consequential loss or damage, or any liability or obligation we may have under any applicable consumer rights laws.

16.4. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

16.5 Please note the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

17.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

17.3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 17 please contact us using the details set out in clause 9.2.

All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

19.1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

19.2. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

19.3. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

19.4. You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.

19.5. Where the Contract relates to Products sold by a Concessionaire Brand, the Contract is between you and the relevant Concessionaire Brand. Alternatively, where the Contract relates to Products sold by Boohoo, the Contract is between you and Boohoo. No other person shall have any rights to enforce any of its terms.

19.6. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.7. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

19.8. These terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

19.9. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

19.10 These terms and conditions, the Terms of Use, the Privacy Notice, the Refund Policy, any documents they incorporate by reference, and any additional terms you agree to in connection with our site constitute the sole and entire agreement between you and Boohoo regarding your purchase of our Products and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the purchase of our Products.

19.11 We may use subcontractors in performing our obligations under this Contract.

19.12 If We have to contact you, we will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may also contact you by reply on any social media platform page that you have used to contact us. When we refer in these terms and conditions to "in writing", this includes e-mail.

20.1. You can contact us with any questions, comments, requests or complaints regarding these terms and conditions or our Products, using the details set out in clause 9.2 above.

20.2. If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with a Concessionaire Brand these should be addressed to customerservices@boohoo.com.

20.3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

20.4 Extended Producer Responsibility: Debenhams is enrolled on the National Register of Producers of Furnishing Components under number FR FR218511_11VFOJ/. This unique identifier certifies that Debenhams, by adhering to Éco-mobilier, is in compliance with its regulatory requirements under Article L541-10–6 of the French Environmental Code.

By purchasing, accepting or using a gift card, you agree to these terms and our Privacy Policy. Gift cards are not regulated payment instruments and do not benefit from statutory protections applicable to such products.

21.1 Purchase and delivery
Gift cards may be purchased on any of the UK brand websites within the Debenhams Group family of brands and redeemed across those sites. They cannot be purchased using another gift card or buy-now-pay-later methods, with the exception of Klarna. Gift cards are delivered to the email address provided at checkout. The purchaser is responsible for providing accurate delivery details. We are not liable for delivery failures caused by incorrect details or factors outside our control. You may select a specific delivery date for your electronic gift card within two years; otherwise, delivery occurs on the date of your order though the gift card will not be available for use until 24 hours after purchase.

21.2 Value and expiry
Gift cards may be purchased and activated for a minimum value of £10 and a maximum value of £250. They are available for use 24 hours after purchase and remain valid for redemption at any time prior to the expiry date. Gift cards are valid for 24 months. Your gift card cannot be used after it has expired.

21.3 Redemption To redeem your gift card you must enter the 4-digit PIN provided in the delivery email sent to you or the nominated recipient of the gift card. Gift cards may be used for full or part payment (including Concessionaire Brands sold on our UK sites). Gift cards may be redeemed on all products offered by Debenhams Group, except where otherwise stated. Gift cards may not be used to purchase state any restricted products or categories. If the total of your order is above the value of the gift card, you are required to pay the difference for such items using one of our other prescribed payment methods. If the entire amount on your gift card has not been spent, the remaining balance will be updated and will remain on your gift card to use until expiry. Your gift card balance can be checked online [here.] (/pages/gift-card/balance-check)

21.4 Cancellation and refunds The purchaser may cancel a gift card purchase within 14 days of delivery by contacting our customer services team at customerservices@debenhams.com. Any refunds will be made back to the original payment method used to purchase the gift card. Any items purchased using a gift card will be refunded to the gift card first.

21.5 Risk and liability
You are responsible for safeguarding your gift card. We are not liable for lost, stolen, damaged, corrupted, unauthorised or fraudulent use of a gift card, and we may refuse to accept any card that appears tampered with or duplicated. Gift cards cannot be replaced. To the fullest extent permitted by law, gift cards are provided without warranties of any kind. Our sole liability in respect of a faulty card is replacement of that card, and we are not liable for any indirect or consequential loss.

21.6 Third-party sellers If you purchased a gift card from a third party seller, the terms on that seller’s website apply to your purchase.

22.1. Membership – Boohoo Premier is £9.99. Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. To purchase Boohoo Premier click here. Your annual subscription will automatically renew for another 12 month period subsequent to the renewal date. You may opt out of the renewal at any point by providing 30 days notice.

22.2. Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.

22.3. Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply.

22.4. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.

22.5. Minimum Spend – for all subscriptions after 12am 2nd March 2023 (including renewals after this date) Boohoo Premier free next-day delivery, standard delivery and Inpost, is available for delivery to UK addresses on orders of £20 or over. We reserve the right to amend the minimum spend order of £20 during the applicable term, provided we give reasonable notice to you. Orders below the spend of £20 will be delivered as free standard delivery.

22.6. Minimum Spend Changes – during your subscription period, we may vary the minimum spend amount. In the event of this, we will provide you with at least 30’ days written notice before any changes come into effect. Should you decide not to continue with your subscription because of the variation to the minimum spend amount, you have the right to terminate your subscription at any time before the minimum spend change takes effect. You will receive a pro-rated refund based on the number of full months left on your subscription.

22.7. Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.

22.8. Returns – you shall be entitled to one free return per order during your annual subscription. Any additional items which are subsequently returned to us in respect of the same order shall be at your cost (currently priced at £1.99). Boohoo reserves the right to increase the price for additional returns in respect of the same order.

22.9. Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.

22.10. Terms & Conditions –You are responsible for using Boohoo Premier in accordance with these terms and conditions. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply. Any breach will result in termination of your membership and no refund will be given.

22.11. Personal use only - Boohoo Premier is for personal use only.

22.12. Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.

22.13. Termination - We may decide to terminate your Boohoo annual Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.

22.14. Postal address - Boohoo Premier IS only available for delivery to UK addresses. Please note postcode restrictions apply. The Boohoo Premier service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

22.15. Boohoo Premier Perks – Boohoo may introduce other temporary perks for members in such as exclusive offers, promotions and free returns. These perks may be cancelled, changes and withdrawn by boohoo at any time without notice as they do not form part of the Membership.

22.16. The Boohoo Premier service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

We offer a 5% discount for regularly scheduled deliveries of Subscribe & Save products on our site (‘Subscribe & Save’). All other T&Cs applies.

22.1 How to subscribe & save

22.1.1 You will need to be logged into your Boohoo account to purchase items through Subscribe & Save.

22.1.2 Add a Subscribe & Save product to your basket.

22.1.3 Select your required frequency.

22.1.4 Click ‘Add to bag’.

22.1.5 Review your order details and go to checkout.

22.2 What happens after you sign up

Once you have subscribed to regular deliveries via our site, your selected products will be ordered and delivered at the frequency you have selected automatically without any further action required by you. Before each Subscribe & Save order is dispatched to you, you will receive an order confirmation message including order details and instructions for cancelling future orders if you wish to do so ("Order Confirmation"). The Subscribe & Save subscription constitutes a series of separate offers from you to purchase a Subscribe & Save product (each an “order”). Each separate offer will be deemed accepted when you receive the Order Confirmation. If you wish to return a Subscribe & Save product, please see our Returns Policy.

22.3 Which products are included

All Subscribe & Save products include a ‘Subscribe & Save’ option on the product page. Boohoo have sole discretion to determine which products are “Subscribe & Save” products and may change this at any time without further notice.

22.4 Subscribe & save discount

Each Subscribe & Save order will be charged at the price of the product at the time your order is processed, with a 5% discount (the ‘Subscribe & Save Discount’). If a Subscribe & Save product is on sale at the time of purchase, the sale price will apply alongside the Subscribe & Save discount. THE PRICE OF EACH SUBSCRIBE & SAVE PRODUCT MAY FLUCTUATE, WITHOUT FURTHER NOTICE. SUBSCRIBE & SAVE CANNOT BE USED IN CONJUNCTION WITH ADDITIONAL PROMOTIONAL CODES OR VOUCHERS. BOOHOO RESERVES THE RIGHT TO ADJUST THE RATE OF SUBSCRIBE & SAVE DISCOUNT AT ANY TIME.

22.5 Delivery

If you have a Boohoo Premier Membership, you will get free next day delivery for each Subscribe & Save order until your Boohoo Premier Membership expires. For all customers who do not have a Boohoo Premier Membership:

All orders will default to standard delivery.

If you select any other delivery option at check-out, it will only apply to your first order and all subsequent orders will revert to standard delivery. For more information on delivery, click here.

22.6 Payment method

The credit or debit card you use to initially subscribe to Subscribe & Save will be billed for each subsequent order. We can only accept payment by credit or debit card for Subscribe & Save.

22.7 Cancellation

22.7.1 If your subscription is cancelled:

(a) You will receive an email confirming the cancellation.

(b) You will only be billed for Subscribe & Save orders for which you have already received Order Confirmation.

(c) No additional Subscribe & Save orders will be placed for that Subscribe & Save Product.

22.7.2. How to cancel or modify your subscriptions

Your Subscribe & Save subscription will continue until cancelled. If you wish to cancel your Subscribe & Save subscription, you must give us 30-days notice. You can do this here. YOUR SUBSCRIBE & SAVE SUBSCRIPTION WILL BE AUTOMATICALLY CANCELLED 30 DAYS AFTER YOU NOTIFY US OF YOUR WISH TO CANCEL.

22.7.3. Cooling off

If you change your mind after subscribing, you are entitled to a 14-day cancellation period. To request a cancellation, please head over to our Contact Us page and our team will be happy to help.

22.7.4 Our right to cancel

Boohoo and/or the relevant Concessionaire Brand may cancel your Subscribe & Save subscription at any time. This includes where problems arise with your payment method, delivery address, or product availability.

23.1. Subscribers will opt-in via https://www.boohoo.com to receive verification messages from boohoo PLC, powered by AWS Notify. Message frequency may vary per user.

23.2.Text "HELP" for help. Text "STOP" to cancel.

23.3. Message and data rates may apply for any messages sent to you from us and to us from you. Carriers are not liable for delayed or undelivered messages.

23.4. If you have any questions about your text plan or data plan, contact your wireless provider.

23.5. For all questions about the services provided, you can send an email to customerservices@boohoo.com

23.6. If you have questions regarding privacy, please read our privacy policy at our Privacy Policy.

The promoter of Boohoo WIN AN APPLE ECO SYSTEM WORTH £1,500 ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").

1. Eligibility

1.1. This Prize Draw is open to individuals in the UK aged over 18 years or over, except for employees of the Promoter, their immediate family, sponsors of the Prize Draw and their employees who are directly associated with the administration of the Prize Draw.

1.2. Individuals who are under the age of 18 must have the consent of a parent or guardian over 18 to enter the Prize Draw. The Promoter reserves the right to obtain proof of such consent and to refuse entry or to choose another winner if such proof, where requested, has not been given.

1.3. All Entries by the entrant are submitted by, making a purchase via Boohoo.com.

2. The Competition1

2.1. The title of the competition is WIN AN APPLE ECO SYSTEM WORTH £1,500

3. How to enter

3.1. To enter the Prize Draw entrants must:

3.1.1.

3.1.2. Be subscribed to receive marketing communications from boohoo via email, push notifications, SMS or direct mail, and have received a communication relating to this competition through at least one of these channels. Madea purchase on boohoo.com (no minimum spend required) (“Entry” or “Entries”).

3.2. Entries must be made between 00:01 (BST) on 01/06/26 and 23:59 on 30/06/26 (BST) ("Prize Draw Period") to be valid.

3.3. Entries received after the end of the Prize Draw Period will not be valid.

3.4. No bulk, third party or automated entries are permitted.

3.5. All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.

4. Winner selection and contact

4.1. The winner of the Prize Draw will be announced via email on or around 03/07/26, using the email address the order was placed with.

4.2. The winner will be selected by random selection via electronic means. The decision of the Promoter shall be final. [JG2] No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.

4.3. The Promoter will contact the winner personally as soon as practicable after the Announcement Date, via email from fashion@e.boohoo.com. (“Winner”). The Promoter will ask the Winner to provide further details in relation to the Prize (the “Details”).The Winner must provide the Details in order to claim the Prize.

4.4. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:

4.4.1.make further attempts to contact that Winner; and/or

4.4.2.withdraw the Prize from that Winner.

4.5. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner by random[JG3]
selection in accordance with this clause 4.2.

5. Prize

5.1. The prize is an Apple Eco System worth £11,500, inclusive of:

5.1.1. Apple 13-inch Macbook Neo in Blush

5.1.2. Apple Airpods Max 2 Wireless Bluetooth Noise-Cancelling Headphones in Midnight

5.1.3. Apple watch series 11 GPS 42mm Jet Black Aluminum Case with Sport Band in M/L.

5.2. The Prize is subject to availability.

5.3. The Prize is non-transferable and non-refundable and the Winner cannot request any alternative prize (cash or otherwise).

5.4. There will be 1 winner announced.

6. Winner publicity

6.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including but not limited to Twitter, Instagram, Facebook, You Tube, Snapchat, Tik Tok or any other media include its app and on its website found at Boohoo.com.

6.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 6.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.

7. Entry requirements

7.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.

7.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its social media accounts and/or pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.

8. Use and display of Entries and copyright

8.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.

8.2. By submitting an Entry:

8.2.1.you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website and app, social media accounts as set out at clause 6.1, marketing materials, press releases, newsletters and promotional material, including an external above the line advertising and marketing, including billboard and transport without further compensation, restriction on use, attribution or liability;

8.2.2.you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;

8.2.3.you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.

9. Liability

9.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:

9.1.1.any Prize that is not redeemed;

9.1.2.any personal property;

9.1.3.any loss of enjoyment or wasted expenditure;

9.1.4.any system failures or malfunctions of any third party websites;

9.1.5.any incomplete, lost, delayed or late Entries;

9.1.6.any failure to fulfill obligations of any third parties involved in this Prize Draw;

9.1.7.any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;

9.1.8.communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;

9.1.9.inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;

9.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;

9.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or

9.1.12. any other matter outside of their reasonable control.

9.2. Nothing in these Terms and Conditions affects your statutory rights.

9.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.

9.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:

9.4.1.their Entry into this Prize Draw; and/or

9.4.2.their receipt and use of any Prize.

10. General

10.1.
The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.

10.2.
By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.

10.3.
Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:

10.3.1. these Terms and Conditions; and

10.3.2. the use of their personal data by the Promoter:

10.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and

10.3.2.2.

10.4. any other purpose for which they have consented. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Policy which can be found on the Promoter’s website at www.boohoo.com/restofworld/privacy-policy/pcat/privacy.

10.5. Without prejudice to clause 7.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.

10.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.

10.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.

10.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.

10.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

10.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

10.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to WIN AN APPLE ECO SYSTEM WORTH £1,500 Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF.

10.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.

These terms and conditions govern your use of our artificial intelligence (“AI”) virtual try on service feature on our website (“Try On Feature”).

Our Privacy Policy and our general terms and conditions also form part of these terms . By using the Try On Feature, you acknowledge that you have read, understood and accepted these Try On Feature terms, our general Terms and Conditions and Privacy Policy and agree to comply with each. If you do not agree to these terms, do not access the Try On Feature.

What is our Try On Feature? Our Try On feature uses artificial intelligence to generate a digital impression of how a specific clothing product might look on you before you buy. The Try On Feature is available free of charge!

Who can use the Try On Feature?

To use the Try On Feature:

• You must be 18 years old and accept the disclaimer before using the Try On Feature;
• You must only use the Try On Feature for personal use;
• You must reside in the UK; and
• You must have an account with us [and have a Premier] membership]. By accessing the Try On Feature, you confirm you meet these requirements. If you cannot meet these requirements, do not access the Try On Feature.

How does the Try On Feature work?

To use the Try On Feature you are required to either upload a photograph or use the camera on your device to take a photograph to be uploaded.

The Try On Feature uses AI to generate a visual illustration by overlaying the selected clothing product onto the image you have provided so that you can gain an impression of how a product will look on you (“Illustration”).

The Try On Feature can only be used for certain clothing products sold by us. It is not offered for all clothing products and is not offered for any other category of product sold.

We work with a third-party AI provider to generate the outputted image of you (the Illustration). The AI used may make limited adjustments to your uploaded images, such as changes to lighting, posture or hair, in order to generate the outputted Illustration. By accessing the Try On Feature, you agree to such adjustments being made.

What images can you upload?

The Try On Feature generates the Illustration based on the image you input to it. By accessing the Try On Feature you agree and warrant that you are the legitimate owner of, or have all necessary authorisations, licences and consents in respect of, each image you upload, and that:

• the content you upload will not be unlawful, harmful, offensive or inappropriate (no nudity, for example), and will not violate any law, morality or public order;
• the image you upload belongs to you and will be of you – the image will not be of another person, of any person under the age of 18, and you have lawful permission to use it;
• the content you upload will not include other identifiable people in the background;
• the content you upload will not infringe a third party’s rights, including but not limited to any intellectual property right (copyright, trade marks, image rights and any other rights as protected by applicable legislation); and
• no upload will be made in an attempt to reverse engineer or disrupt the Try On Feature or our website.

It is your responsibility to ensure that your content complies with these standards. Please do not input any sensitive personal data to the Try On Feature.

You are solely liable and responsible for any content you upload to the Try On Feature and for the Illustrations generated by it, including any misuse of an Illustration and any situation where your content or use of the Try On Feature infringes third party rights or applicable laws.

What rights do you have over images?

You agree pursuant to these terms to grant us a free and non-exclusive licence over the image submitted to the Try On Feature to carry out the actions necessary for the provision of the services offered through the feature including allowing our third party providers of the Try On Feature to process your image and utilise AI to reproduce, modify or transform the image for the creation of the resulting Illustration which incorporates the selected product.

The Illustration is generated by AI and may be used only for private, personal use to look at the product, and never for commercial use. You must not distribute, reproduce, publicly communicate, sublicense, sell or commercially exploit any Illustration in any way or by any means.

How do we handle your data? By using the Try On Feature, you consent to boohoo sharing your photo with our third-party service providers, who will process it on our behalf to generate your Illustration.

When you use the Try On Feature, the image you upload or capture is used to generate your Illustration and is then automatically deleted after 24 hours. The deletion happens automatically and is not dependent on any action from you. If you'd like to keep a copy of your Illustration, you can choose to send it to yourself via WhatsApp. Any copy sent this way is stored on your own device or WhatsApp account, not by us.

Your image is processed in accordance with our Privacy Policy. If you do not consent to the processing of your personal data in accordance with the Privacy Policy, do not access the Try On Feature. Further legal information:

We or our third party partners are the owners of the intellectual property rights in the Try On Feature. All such rights are reserved. The Try On Feature is voluntary and is provided for general information and guidance only, but not for advice. The Try On Feature is intended to assist your shopping experience, but it is not a substitute for human judgement.

Illustrations are artificially generated images with no guarantee of aesthetic or functional accuracy and should not be treated as true representations of what a product would look like. They are to be used only to visualise what a product may look like on you: they do not constitute a virtual fitting room or a reliable representation of the proportions, size, colour or fit of a product on your body, and we do not guarantee that an Illustration will match the real-life appearance, specifications, performance or quality of the product purchased. We recommend consulting our size guides and product specifications before making a purchase, and you should not rely solely on an Illustration to inform purchasing decisions. We are not responsible for discrepancies between an Illustration and a product's appearance or quality, and we exclude all liability where you make purchase decisions based solely on an Illustration.

We do not guarantee that the Try On Feature will always be available or will be error free or uninterrupted. We make no representations, warranties or guarantees, whether express or implied, that the Try On Feature or its Illustrations are accurate, complete or up to date or error free. We do not guarantee that our Try On Feature will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with any use of, or inability to use, our website or the Try On Feature. In particular, we will not be liable for any indirect or consequential losses or damages, loss of profits, sales, business, or revenue, business interruption, loss of anticipated saving, loss of business opportunity or goodwill or reputation. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

You must not use the Try On Feature for illegal, harmful, abusive or otherwise inappropriate purposes. Content that violates these terms is automatically detected. If we identify that you have violated these terms or have misused the Try On Feature, we may remove the content, suspend or block your access to the Try On Feature, or suspend or block your account in our sole discretion. You are solely and exclusively responsible for the Illustration and agree to indemnify and hold us fully harmless from any claim, damage or harm arising from your breach of these terms, from any use you make of the Illustration, or from any infringement of third party rights, applicable law, regulations, morality or public order arising from the image you submit.

We may suspend, withdraw, or restrict access to the Try On Feature at any time for any reason in our sole discretion. We may amend these terms and conditions, the Privacy Policy and our general Terms and Conditions from time to time. You are advised to review all terms periodically to stay informed of any changes.

These terms and conditions and any non-contractual obligations arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales to settle any claim or dispute that arises from or in connection with these terms and conditions or their subject matter.

Any questions? Contact customerservices@boohoo.com