Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are FREE for premier customers. We've gone paperless, you can return via our returns portal here.
You have 28 days, from the day you receive it, to send something back. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.