Returns

1. WHAT IS YOUR RETURNS POLICY?

CHRISTMAS RETURNS :
We're giving you more time to return items over the festive period! Orders placed from 24 November 2014 can now be returned up until 15 January 2015. All other parts to our Returns Policy remain the same.

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with if you notify us that you wish to return the goods within 14 calendar days of the date you received the product (or from the date you received the last item if you ordered more than one product.)

For hygiene reasons, pierced jewellery is non refundable.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Please note that we can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the item and this results in the value of the goods being diminished.



2. FAULTY GOODS

If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

3. DO I NEED TO NOTIFY YOU IF I WANT TO RETURN AN ITEM?

If you want to return your goods in accordance with our Returns Policy for unwanted or faulty goods, you can simply return your items in accordance with section 4 below. No need to notify us in advance

4. HOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us:

  1. Re-pack the item in its original packaging with labels and tags still attached.
  2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  3. Keep your certificate of postage safe as you will need this as your proof of return.

5. HOW MUCH DOES IT COST TO RETURN AN ITEM?

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)

We now also offer a FREE Collect+ Returns service via thousands of local stores nationwide.

We're sorry, but we are unable to offer a free returns service to our international customers. Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.

You can download an address label to return your item below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.)

UK returns label

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


boohoo.com
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

We now offer a FREE Collect+ Returns service via thousands of local stores across the United Kingdom

Please follow the below process for returning your parcel to us when using our Collect+ service:

  1. Click here to generate your returns label and to find your nearest store.
  2. Re-pack the item in its original packaging with labels and tags still attached.
  3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
  4. Securely attach the Collect+ label to your parcel covering the original delivery label.
  5. Take your parcel to your local Collect+ store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
  6. You can then track your return using the code you were given here.

Republic of Ireland returns label

A free returns label is included with your parcel. If you've misplaced your ROI returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


C/OAnPost
PortlaoiseMailCentre
Portlaoise
FREEPOST
CountyLaois
Ireland

Great news! We’re now trialling the new FREE returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this free returns service here

Please follow the below process for returning your parcel to us when using the myreturns service:

  1. Click here and select Boohoo from the drop down list of leading retailers.
  2. Then select ‘Quote & Book’
  3. Enter the collection address
  4. Print the generated label and stick it onto the parcel
  5. A myreturns courier will collect the item within 60 minutes of your booking
  6. You will receive proof of postage via email
  7. Click here to track your shipment on the myreturns homepage.

Australia returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
P.O Box 87
Brooklyn Park
5032
Australia

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

New Zealand returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns Centre,
Malcolm Total Logistics
82 Richard Pearse Drive,
Mangere
Auckland 2022
New Zealand

You can also download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.

USA returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns
c/o Aramex Returns
18223 150th Ave.
Springfield Gardens
NY 11413-9809

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Canada returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Aramex
5810 Ambler Drive
Units 14 & 15
Mississauga, ON
L4W 4J5

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Netherlands returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
Netherlands

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

France returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
France

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Spain returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Seur Getafe
Calle Torneros, 1
28906 Getafe
Espana

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Germany returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
IMN International Mail Net
GmbH
Nurnberger Strasse 12
Dusseldorf
40599
Germany

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Italy returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Bertolini BRT via Don Giovanni Minzoni
10 20158
Milano
Italia
40599

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Rest of World returns label

We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:


Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

You also can download an address label here.

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

5. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you return an item, we will refund you within 14 days of the day that we receive your returned goods, or (if earlier) the day that you provide us with proof that you have returned the goods. Please note that this is provided you have contacted us within 14 calendar days of receiving the goods to tell us that you want to return them or the goods are faulty.

If you live in the UK or European Union we will also reimburse you for delivery charges. Please note that we will only reimburse you to the extent of the least expensive mode of delivery. For example, if you place an order with the UK Next Day delivery service, you will receive a refund equivalent to the UK Saver delivery option.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

6. CAN I EXCHANGE AN ITEM?

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.