Frequently Asked Questions
If you can't find the answer to your question on this page, please contact Customer Services at email@example.com.
Yes, as this is the safest and most secure method of paying.
Yes. We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online.
We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.
After you hit the Submit button you will receive a message confirming the Order ID. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive. A second email will be sent once your order has been completed by our warehouse.
Unfortunately, once you’ve submitted your order it is not possible to amend any details of the order. If you change your mind about a product please refer to our Returns Policy for information on ‘How to Return’ products.
Yes you can track your order by going to the Track My Order page and entering your 8 digit order number
Unfortunately, once you’ve submitted your order it is not possible to cancel it. If you change your mind please refer to our Returns Policy for information on ‘How to Return’.
Please return the item to us following the same procedure as in ‘How do I return an item'. If you are returning all items ordered place a note inside the parcel stating the reason for the return, and you will be refunded the delivery costs as well as the item.
We deliver to the UK and most countries in Europe (see below), as well as the USA, Canada, Australia, New Zealand, Turkey & United Arab Emirates
Rest of Europe - We deliver to the following European countries:
- Austria, Azores, Bulgaria, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden.
If your country is not listed above, we don't currently deliver there.
Yes, but you will have to select Next Day delivery for BFPO addresses.
If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field to ensure there are no delays to your delivery.
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For UK deliveries, there is only 1 charge per order, regardless of size and value of your order. For deliveries to the rest of Europe (including Republic of Ireland) and USA, there is a maximum of 10 items allowed per order. The current delivery options are:
- USA standard (orders $25 and over)- $Free
- USA standard (orders under $25)- $9.99
- USA & Canada Express- $9.99 per order
- UK Saver - $6.00 per order
- Republic of Ireland - $6.00 per order
- UK Saturday - $9.99 per order
- UK Next Day - $9.99 per order
- Europe - $9.99 per order
- Turkey - $9.99 per order
- New Zealand standard - $9.99 per order
- New Zealand Express - $9.99 per order
- Canada standard - $9.99 per order
- Australia standard - $9.99 per order
- Australia Express - $9.99 per order
- United Arab Emirates - $9.99 per order
USA - Orders under $200 USD will not be charged any customs or import duties. Orders $200 and over will be subject to customs charges, which must be paid by the customer.
Canada - orders under $18 CAD will not be charged any customs or import duties. Orders $18 and over will be subject to custom charges, which must be paid by the customer.
Australia - Orders under $1000 AUD will not be charged any customs or import duties. Orders $1000 and over will be subject to custom charges, which must be paid by the customer.
New Zealand - Orders under $400 NZD will not be charged any customs or import duties. Orders $400 and over will be subject to custom charges, which must be paid by the customer.
We’re sorry, but we cannot tell you what the cost will be, as this varies widely. For information on current charges, contact your local customs office.
Deliveries can be made any time between 7.00am and 9.00pm, so please ensure there is access to the delivery address at all times during this period.
Yes. This can be a work address or another residential address. If you are selecting a work address please ensure you always put the name of the Company or Organisation in the address field, as well as the contact name to ensure it is successfully delivered.
The delivery company may leave the parcel with a neighbour, or if there is a safe,secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can pick your parcel up from.
For the Saturday Delivery service the redelivery options will be Monday-Friday 9.00am to 5.00pm.
- UK Next Day delivery: Usually, yes
- UK Saturday delivery: No
- UK Saver delivery: No
All UK post codes are eligible for Saturday delivery, except those listed below:
GY ( All)
HS ( All)
IM ( All)
Please contact us and we can investigate further, and if necessary action a claim with the carrier on your behalf. Please note that this can take up to 21 days to process the claim with the carrier.
You are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return this in the original packaging. Some items (such as underwear/ swimwear) may not be returnable for hygiene reasons. This will be indicated in the product description.
- UK - free of charge. Your free returns label will be included with your parcel.
- Republic of Ireland – free of charge. Your free returns label will be included with your parcel
- Rest of Europe/USA/Canada/Australia/New Zealand/UAE/Turkey - All returns made will need to be paid for.
Returns to the UK and Ireland are absolutely free. There is a returns label included within your parcel. If you have misplaced this label, you can download a new one below. (Remember to add your order number if you download a new returns label – this can be found in Order History in ‘My Account’.)
We’re sorry, but we are unable to offer a free returns service to our international customers. Returns must be made at your own cost. You can download an address label to return your item below. (Remember to add your order number if you download a new returns label – this can be found in Order History in ‘My Account’.)
Please follow the below process for returning your parcel to us:
- Re-pack the item in its original packaging with labels and tags still attached.
- Cover your address label with the boohoo.com returns label found on the bottom right of your delivery note, or download a new one from above.
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
- Keep your certificate of postage safe as your will need this as your proof of return.
We aim to refund you as quickly as possible, but it may take up to 21 days for the refund to reach your account.
Once the refund has been processed, you will receive an email to confirm this.
Yes, in certain circumstances. Please see our Returns Policy for more information.
- UK - On the bottom right of the delivery note is a returns sticker. If you did not receive one with your parcel, you can download one below.
Make sure that your returns label has the Customer Number, Order Number and Returns Reference fields filled in (this information can be found in Order History when you log in to your account).
- Rest of Europe/USA - The returns label is not valid outside of the UK, and all returns must be paid for.
Unfortunately we are not able to process exchanges at this moment in time. Please return your item to us following the process in our Returns Policy, and we will process a refund for you.
We accept the following payment cards: Visa, Visa Debit, Mastercard, Solo, Maestro and Electron. We also accept PayPal payments.
When you reach the final billing page and submit your order we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment either your card issuer or Customer Services will contact you.
This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.
At the Checkout stage, enter your Promotional Code into the Promotional Code box and click 'Recalculate Total'. If the code is valid your discount will be applied.
Unfortunately, we are unable to manually enter discounts after the order has been completed.
We aim to give as much information under the product descriptions as possible, however if you have any further queries please contact us and we will try and find out for you.
Please contact us with the item code and/or name and we will try and find out if we will be getting more stock in.
Many of the items shown in adverts sell out very quickly. Please contact us with the item code and/or name and we will try and find out if we will be getting more stock in.
On the login page, click the 'Forgot your password?' link by the login button and follow the instructions. If you continue to experience problems please contact us.
Log in to your account using your old email address and password. Click on ‘Edit Email Address/Password’ under ACCOUNT DETAILS. Make your changes and press CONTINUE.
Firstly, make sure that you have put in the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.
Click the 'Unsubscribe' button at the bottom of the email newsletter
Please reply to the SMS message with BLOCK as your message.
No, we do not print a catalogue.
No, we do not have a shop.
No, due to the exclusivity and quick turnaround of our stock you are unable to pre-order anything at the moment.
Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within a maximum of 48 hours (Monday-Friday).