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Top 5 Frequently Asked Questions
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Where is my order?
Track your order here
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
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How do I return?
UK Returns
Returns are FREE and easy! Follow the simple steps below.
Step 1Repack the item with all the tags still attached.Step 2Log in to our returns portal.Step 3Choose one of our trusted carriers (Hermes, Royal Mail or Collect+).Step 4Print your returns label (or use the sticky returns label on your delivery note), attach the label to the outside of your parcel, and then post it off! Make sure you get proof of postage and keep it safe! There is no need to include your despatch note in the parcel.International Returns
Step 1Repack the item with all the tags still attached.Step 2Attach the sticky returns label found on your delivery note onto the outside of your parcel. To download a new returns label, select your country from the drop down menu.Step 3Finally, post it off! Make sure you get proof of postage and keep it safe!
Please note: Free UK returns are only available via the returns portal link or via the pre-printed label. Returns sent using any other method are at the customers own cost and liability.
You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.
We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
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When will I receive my refund?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.
The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.
If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.
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Delivery options
£1 NEXT DAY DELIVERY*
*Postcode Exclusions Apply. See T&Cs.
Hurry Ends 10PM! Use code: GETONE
Delivery option Delivery times Delivery cost UK Standard Delivery (FREE with boohoo PREMIER) Up to 5 working days. £3.99 per order UK Next Day Delivery (FREE with boohoo PREMIER) If ordered before 10pm Monday to Fridays & Sundays or before 9:30pm Saturdays. £4.99 per order UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order Next Day 24/7 Locker Collection (FREE with boohoo PREMIER) Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £4.99 per order Standard Parcel Collection (FREE with boohoo PREMIER) 3 – 5 working days. Find out more £3.99 per order Next Day Parcel Collection (FREE with boohoo PREMIER) If ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. Find out more £4.99 per order Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am – 5pm £5.99 per order UK Saturday Delivery Delivered on Saturday only. Must be ordered before 8pm Friday £4.99 per order UK Sunday Delivery Order before 7pm Saturday to receive on Sunday £4.99 per order Please note: postcode restrictions apply, for more details click here.
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I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.
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Orders & Delivery
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Where is my order?
Track your order here
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
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Delivery options & times
£1 NEXT DAY DELIVERY*
*Postcode Exclusions Apply. See T&Cs.
Hurry Ends 10PM! Use code: GETONE
Delivery option Delivery times Delivery cost UK Standard Delivery (FREE with boohoo PREMIER) Up to 5 working days. £3.99 per order UK Next Day Delivery (FREE with boohoo PREMIER) If ordered before 10pm Monday to Fridays & Sundays or before 9:30pm Saturdays. £4.99 per order UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £7.99 per order Next Day 24/7 Locker Collection (FREE with boohoo PREMIER) Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £4.99 per order Standard Parcel Collection (FREE with boohoo PREMIER) 3 – 5 working days. Find out more £3.99 per order Next Day Parcel Collection (FREE with boohoo PREMIER) If ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. Find out more £4.99 per order Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am – 5pm £5.99 per order UK Saturday Delivery Delivered on Saturday only. Must be ordered before 8pm Friday £4.99 per order UK Sunday Delivery Order before 7pm Saturday to receive on Sunday £4.99 per order Please note: postcode restrictions apply, for more details click here.
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Why is my order late?
Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.
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Missing item(s) from my order?
Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it for you.
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Why was my order cancelled?
If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
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Can I cancel or edit my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
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Can I exchange an order?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
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Item out of stock?
Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.
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I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.
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My tracking is showing that my parcel is being returned to sender
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
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Returns & Refunds
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How do I return?
UK Returns
Returns are FREE and easy! Follow the simple steps below.
Step 1Repack the item with all the tags still attached.Step 2Log in to our returns portal.Step 3Choose one of our trusted carriers (Hermes, Royal Mail or Collect+).Step 4Print your returns label (or use the sticky returns label on your delivery note), attach the label to the outside of your parcel, and then post it off! Make sure you get proof of postage and keep it safe! There is no need to include your despatch note in the parcel.International Returns
Step 1Repack the item with all the tags still attached.Step 2Attach the sticky returns label found on your delivery note onto the outside of your parcel. To download a new returns label, select your country from the drop down menu.Step 3Finally, post it off! Make sure you get proof of postage and keep it safe!
Please note: Free UK returns are only available via the returns portal link or via the pre-printed label. Returns sent using any other method are at the customers own cost and liability.
You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.
We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
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Refunds
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.
The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.
If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.
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I can't see the refund on my bank statement
Refunds are sneaky things and can show up in a couple of places:
1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)
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Can I exchange instead of a refund?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.
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Returns exemptions
We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
Have you received my returned item(s)?It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If your return has not been credited within 14 days of sending your parcel to us, please print out the form here, complete the details and either scan it or send it back to us, the address is on the form along with your proof of postage receipt. We will then process an investigation on your behalf and get back to you within 7 working days.
Do you refund the delivery charge?We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.
Payments & Promotions
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Promotions & discounts
We know you like a good deal so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.
Having issues redeeming your discount? This might be why:
- -Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
- -Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
- -Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Next Day Delivery service.
- -Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
- -Want. It. All. But check you’ve only picked products from the category on offer.
- -Sorry to dissapoint! But Products from the Premium Collection are excluded from all promotions.
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How do I use a gift voucher?
Pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.
We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.
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Gift voucher not working
Oops... check you haven't entered your code in the ‘Enter Promotion Code’ box as this won't work. Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!
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How can I pay for my order?
Payment options
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!
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Payment issues
Payment Error
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
- -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- -What payment method you were trying (e.g. PayPal, Visa)
- -A description of the problem and what time the problem occurred
- -If you get an error message, please include it in your message to us
Payment Declined
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
Managing My Account
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How do I change my email address?
For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.
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How do I change my delivery address?
Log in your account, select "addresses" and you can either add a new one or edit an existing one.
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How do I change my contact preferences?
You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!
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How do I change my password?
If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
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How do I change my payment details?
Log into your account, select payment details and either add, delete or edit your payment options.
Products
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Why can't I find an item that was advertised?
Our advertised products become very popular and sell out quickly.Check out our latest TV campaign products here.
Item out of stock?Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.
I received a faulty item, what do I do?We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.
SizingView our Size Guide here.
Contact us
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Legal & Data Protection
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Your data
We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.
Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@boohoo.com.
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Terms & conditions
Terms & Conditions
IMPORTANT LEGAL NOTICE
These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.
1. INFORMATION ABOUT US
- www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.
2. SERVICE AVAILABILITY
- Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.
3. YOUR STATUS
- You may only purchase Products from us if:
- you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
- you are an authorised user of the credit or debit card used to pay for your order; and,
- are resident in a country that we deliver to (please see our “Deliveries” page here for further information).
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
- Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
- After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
- As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
- From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
- These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
5. DELIVERY
- Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
- If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
- Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
- You will own the Products once We have received payment in full.
- The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
- Please note postcode restrictions apply. Check your eligibility here.
6. INTERNATIONAL DELIVERY
- If you order Products from us for delivery to a destination outside the UK:
- your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
- you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
- if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
7. PRICE AND PAYMENT
- The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
- We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
- We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
- You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
- If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
- If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
- If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
- If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1 9GD.You may use a copy of the cancellation form available here, but you are not required to do so.
- The right to cancel a Contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
- If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.
9. RETURNS
- As an alternative to using your rights under clause 8.1, you may wish to return an item using our free UK returns service. For further information on returns please see our Returns Policy
10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
- If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
- refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
- refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
- make any refunds due to you by the method you used for payment:
- 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
- 14 days after you inform us of your decision to cancel the Contract
- Please see our Returns Policy here for more information about returns and refunds.
11. FAULTY PRODUCTS
- If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
- If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.
12. OUR RIGHTS TO CANCEL THE CONTRACT
- We may end the Contract at any time by writing to you if:
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
- you do not, within a reasonable time, allow us to deliver the Products to you.
- We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
- If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
13. OUR LIABILITY
- If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
- We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
- We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
14. EVENTS OUTSIDE OUR CONTROL
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
- If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
- You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
15. INTELLECTUAL PROPERTY RIGHTS
- All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
16. OTHER IMPORTANT TERMS
- Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
- If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
- We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
- We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
- You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
- The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
- If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
- Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
- In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
17. AFTER-SALES SERVICE
- Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.
- If you have any complaints these should be addressed in writing to boohoo by email to customerservices@boohoo.com or by post, boohoo, PO Box 553, BURNLEY, BB11 9GD.
- If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
BOOHOO PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE NEXT DAY DELIVERY
- Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK.
- Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.
- Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here.
- The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.
- Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.
- Unlimited – you can order with Boohoo Premier as many times as you like.
- Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
- Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Boohoo Premier. - Between Thursday 22nd November and Wednesday 28th November 2018 boohoo Premier Next Day Delivery service will be unavailable.
- Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply.
- Personal use only - Boohoo Premier is for personal use only.
- Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.
- Termination - We may decide to terminate your Boohoo Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.
PROMOTION TERMS AND CONDITIONS
- Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
- £1 True Love - Enter discount code displayed on ‘£1 True Love’ products at checkout to receive selected item for £1 and Free Delivery. Promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Offer valid until 14/02/18.
- £5 off your next order - Enter discount code at checkout displayed on your order confirmation page. Minimum spend £15. One use per customer. Cannot be used in conjunction with any other offers. Offer expires 13/03/18.
- Products from the Premium & Zendaya Collection are excluded from all promotions.
GIFT CERTIFICATE TERMS AND CONDITIONS
- Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.
- If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase
- If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your boohoo.com account for your next purchase using the same Gift Certificate code.
- If you have any additional questions, please contact our Customer Service team
- Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash
- We cannot replace lost or stolen Online Gift Certificates.
COMPETITION TERMS
TERMS AND CONDITIONS RELATING TO BOOHOO'S APRIL FOOLS GC COMPETITON
Terms and Conditions relating to April Fool’s GC Competition
The promoter of April Fool’s GC Competition ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
1. Eligibility 1.1. This Prize Draw is open to individuals UK Entrants must be over the age of 16. 1.2. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw. 1.3. Entrants will require access to the internet to enter the Prize Draw. 1.4. Entrants must have their own active personal Instagram account and boohoo.com account.
2. How to enter 2.1.1. To enter the Prize Draw entrants must: Follow the competition link - http://www.boohoo.com/features/competition.html and follow the data entry instructions. (“Entry” or “Entries”). 2.2. Entries must be made between 09:00am BST on 01/04/2018 and 23:59pm (BST) on 01/04/2018 ("Prize Draw") to be valid. 2.3. Entries received after the end of the Prize Draw Period will not be valid. 2.4. No bulk, third party or automated entries are permitted. 2.5. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
3. Winner selection and contact 3.1. An independent panel of judges ("Judges") will pick a winner at random. Only one (1) winner announced on 04/04/2018 3.2. A winner will be announced on Instagram stories within a week of the competition ending. 3.3. The Judges shall have absolute discretion to choose the winning Entry and the Judges' decision shall be final. The full names of the Judges are available upon written request to April Fool’s GC Competition, Boohoo Marketing, 49/51 Dale Street, Manchester M1 2HF. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. 3.4. At the end of the Prize Draw Period, the Promoter will announce the Winners on Instagram stories tagging the winners Instagram handles and asking the Entrant to contact the Promoter via direct message on Instagram (“Winners”) whereby the Promoter will ask the Entrant for their name and email address ("Details"). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize. 3.5. The Winners must provide the Details in order to claim the Prize. 3.6. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter via Instagram DM and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may: 3.6.1. make further attempts to contact that Winner; and/or 3.6.2. withdraw the Prize from that Winner. 3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3.5.2: 3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
4. Prize 4.1. Attend a party with brand ambassador Gemma Collins with a friend of the winner’s choice. Boohoo to arrange. 4.2. Travel costs to and from event included in prize. 4.3. Accommodation not included in prize. 4.4. The prize will be outlined and booked for the winner no later than 10/05/2018. ("Prize"). 4.5. The Prize is subject to availability. 4.6. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise). 4.7. There will be one (1) announced at once in total.
5. Winner publicity 5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. 5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements 6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate. 6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
7. Use and display of Entries and copyright 7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained. 7.2. By submitting an Entry: 7.2.1. you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability; 7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world; 7.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.
8. Liability 8.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: 8.1.1. any Prize that is not redeemed; 8.1.2. any personal property; 8.1.3. any loss of enjoyment or wasted expenditure; 8.1.4. any system failures or malfunctions of any third party websites; 8.1.5. any incomplete, lost, delayed or late Entries; 8.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw; 8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; 8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; 8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; 8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or 8.1.12. any other matter outside of their reasonable control. 8.2. Nothing in these Terms and Conditions affects your statutory rights. 8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. 8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: 8.4.1. their Entry into this Prize Draw; and/or 8.4.2. their receipt and use of any Prize.
9. General 9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts. 9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry. 9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts: 9.3.1. these Terms and Conditions; and 9.3.2. the use of their personal data by the Promoter: 9.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and 9.3.2.2. any other purpose for which they have consented. 9.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice which can be found on the Promoter’s website at www.boohoo.com/restofworld/privacy-policy/pcat/privacy. 9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. 9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt. 9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. 9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. 9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. 9.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. 9.11. For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to April Fool’s GC Competition Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF. 9.12. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS AND CONDITIONS RELATING TO BOOHOO'S LA PRIZE COMPETITON
The promoter of Boohoo’s ‘LA prize draw’ ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
Eligibility
This Prize Draw is open to individuals residing worldwide and to individuals who are over the age of 21 only. These Terms and Conditions apply to individuals residing in all countries globally excluding, USA and France. If you reside in the USA or France, please refer to the terms and conditions specific to your territory. Employees of the Promoter or any associated company and their immediate family, as well as sponsors of the Prize Draw and their employees, and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw. Entrants will require access to the internet to enter the Prize Draw. Entrants must be available to fly on Monday 19th March 2018 and return on Friday 23rd March 2018 and must have their own www.boohoo.com customer account in order to claim the Prize (as defined below).
How to enter
The Promoter will promote the competition in email and on Facebook, Instagram, Instagram Stories and Twitter across the 7 day period outlined in clause 3.4 below. To enter the Prize Draw entrants must visit the LA Competition Landing Page via the link shown in Promoter’s email or social media post and enter their full name, email address, date of birth, gender and post code in the entry form and click ‘submit’ ("Entry" or “Entries”). Only one Entry is permitted per person. If you make more than one Entry, only your first Entry will be counted. Entries can only be made between 9:00am (BST) 7th March 2018 – 11:59pm (BST) 14th March 2018 ("Prize Draw Period"). Entries received after the end of the Prize Draw Period will not be valid. No bulk, third party or automated Entries are permitted. All entrants (including the Winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
Winner selection and contact
The promoter will select at random two (2) winning Entries made during the Prize Draw Period on or around 15th March 2018. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. Within one (1) week after the end of the Prize Draw Period the promoter will; E-mail the winning entrants and ask the winning entrant(s) (the “Winner(s)”) to provide details of their name and address ("Details"). Once the Details have been provided in the manner stipulated herein, the promoter will arrange for the Prize (as defined in Clause 4.1) to be delivered to the Winners addresses.
If any of the Winners fail to provide their Details to the Promoter or do not set up a www.boohoo.com customer account within 48 hours of the Promoter sending an E-mail to them in accordance with clause 4.3.1, then the Promoter acting in its absolute discretion may make further attempts to contact the Winner(s); and/or withdraw the Prize from the Winner(s).
If a Prize is declined by any of the Winners or is withdrawn from any of the Winners by the Promoter under clause 4.4, the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions and the Promoter may offer that Prize to a new Winner selected randomly in accordance with this clause 4.
Prize
There are two prizes available. The Winner will win one economy class flight to LA, USA for them and an accompanying individual (who must be over the age of 21), $1000 cash spending money (by bank transfer to the Winner’s account), accommodation (to share), access to a mystery event and £500 store credit (or equivalent value in the relevant currency) for use at www.boohoo.com (“Boohoo Credit”).The Promoter has the final say for selecting the hotel and flight dates for travel and flight times and shall be responsible for booking the flight and accommodation. The Prize will include 1 x standard baggage allowance each for the Winner and their accompanying individual. For avoidance of doubt the Prize does not include travel between the Winner’s home and the airport, personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the Winner to ensure that they and their accompanying individual ensure that they have valid passports, and all insurance required (including travel insurance) and obtain any necessary vaccinations and visas for their trip. The Winner and their accompanying individual must be able to fly on Monday 19th March and return on Friday 23rd March. The Boohoo Credit shall be awarded to the Winner by way of a voucher code which can be redeemed at www.boohoo.com or www.boohooman.com and is valid for 12 months from the date of receipt by the Winner ("Prize"). All goods that may be purchased with the Boohoo Credit are subject to availability and purchases using the Boohoo Credit remain subject to Promoter’s terms and conditions of sale. The Prize is subject to availability. The Prize is non-transferable and non-refundable and the Winner cannot request any alternative prize (cash or otherwise) except Promoter reserves the right to substitute the Prize for one of comparable or greater value if the advertised Prize becomes unavailable. Promoter makes no warranty or guarantee, either express or implied (including, without limitation, quality, merchantability and fitness for a particular purpose) in connection with this Prize Draw or any Prize. No responsibility is assumed for cancellation of any prize-related events beyond Promoter’s control.
Winner publicity
The Promoter reserves the right to publish the Winner's name on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. The Promoter reserves the right to disclose the name of the Winner in response to requests submitted By entering the Prize Draw, you agree (if you are the Winner) to your Entry being published in accordance with clauses 6.1 and 6.2 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
Entry requirements
Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive, or which may otherwise bring the Prize Draw or Promoter into disrepute, or which does not comply with these Terms and Conditions, will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate (including without limitation the withdrawal of any Prize awarded to that entrant). The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its website which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
Liability
Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: any Prize that is not redeemed; any personal property; any loss of enjoyment or wasted expenditure; any system failures or malfunctions of any third party websites; any incomplete, lost, delayed or late Entries; any failure to fulfil obligations of any third parties involved in this Prize Draw; any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or any other matter outside of their reasonable control. Nothing in these Terms and Conditions affects your statutory rights. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. The Winner agrees to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: their Entry into this Prize Draw; and/or their receipt and use of any Prize.
General
The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter on the website. By entering the Prize Draw you accept these Terms and Conditions. Any person who provides their Details to the Promoter in connection with this Prize Draw: accepts these Terms and Conditions; and agrees that the Promoter may use their personal data: (a) for the purpose of administration of the Prize Draw (including publishing the name of the Winners and any administration relating to the Prize); and (b) any other purpose for which they have consented. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice (which can be found on the Promoter’s website here and these Terms and Conditions. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw (and withdraw any Prize that may have been awarded in respect of such Entry) if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. For the name of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to ‘LA Competition’, Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS & CONDITIONS RELATING TO BOOHOO'S VALENTINES DAY COMPETITION
Terms and Conditions relating to boohoo’s Valentines CompetitionThe promoter of Boohoo's Blue Monday Competition ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
1. Eligibility
1.1. This Prize Draw is open to individuals Worldwide. Entrants must be over the age of 18. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw.
1.2. Entrants will require access to the internet to enter the Prize Draw.
1.3. Entrants must have their own active personal Instagram account.
2. How to enter
2.1. To enter the Prize Draw entrants must:
2.1.1. Follow @boohoo global Instagram account.
2.1.2. Like the competition post.
2.1.3. Tag one (1) friend in the comments on the competition post. (“Entry” or “Entries”).
2.2. Entries must be made between 13:00pm (GMT) on 17/01/2018 and 23:55pm (GMT) on 01/02/2018 ("Prize Draw") to be valid.
2.3. Entries received after the end of the Prize Draw Period will not be valid.
2.4. No bulk, third party or automated entries are permitted.
2.5. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
3. Winner selection and contact
3.1. An independent panel of judges ("Judges") will select one winner at the end of the Prize Draw Period at random.
3.2. A winner will be announced on 02/02/2018.
3.3. The Judges shall have absolute discretion to choose the winning Entry and the Judges' decision shall be final. The full names of the Judges are available upon written request to Boohoo’s Valentines Day Competition, Boohoo Marketing, Social Media Team, 49/51 Dale Street, Manchester M1 2HF. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.
3.4. At the end of the Prize Draw Period, the Promoter will announce the on Instagram stories on the global account, @boohoo. Boohoo will contact the winner via direct message on Instagram] (“Winner”) whereby the Promoter will ask the Entrant for their name and email address ("Details"). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize.
3.5. The Winners must provide the Details in order to claim the Prize.
3.6. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner via direct message on their Instagram and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:
3.6.1. make further attempts to contact that Winner; and/or
3.6.2. withdraw the Prize from that Winner.
3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3.5.2:
3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
4. Prize
4.1. 2500 (£/$/€) in cash.
4.2. 1 x trip for the winner and a friend to Amsterdam. The Winner and their friend will receive a three night stay in Amsterdam, Germany, with economy flights and 5 star accommodation (to share) included. The Promoter has the final say for selecting the hotel and flight, dates for travel and flight times and will be responsible for booking the flight and accommodation. The Prize will include 1 x standard baggage allowance each for the Winner and their accompanying individual. For avoidance of doubt the Prize does not include travel between the Winner’s home and the Airport, transfers whilst in Amsterdam, or personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the Winner to ensure they and their friend have a valid passport and all insurance required (including travel insurance) and obtain any necessary vaccinations and visas for their trip.
("Prize").
4.4. The Prize is subject to availability.
4.5. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).
4.6. There will be one (1) winner announced only.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com.
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;
7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;
7.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.
8. Liability
8.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1. any Prize that is not redeemed;
8.1.2. any personal property;
8.1.3. any loss of enjoyment or wasted expenditure;
8.1.4. any system failures or malfunctions of any third party websites;
8.1.5. any incomplete, lost, delayed or late Entries;
8.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;
8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;
8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1. their Entry into this Prize Draw; and/or
8.4.2. their receipt and use of any Prize.
9. General
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.
9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:
9.3.1. these Terms and Conditions; and
9.3.2. the use of their personal data by the Promoter:
9.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and
9.3.2.2. any other purpose for which they have consented.
9.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice which can be found on the Promoter’s website here.
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10.No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11.For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to boohoo’s Valentines Day Competition, Boohoo Marketing, Social Media Team, 49-51 Dale Street, Manchester, M1 2HF.
9.12.The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS AND CONDITIONS RELATING TO BOOHOO’S BLUE MONDAY COMPETITION
Terms and Conditions relating to boohoo’s Blue Monday CompetitionThe promoter of Boohoo's Blue Monday Competition ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
1. Eligibility
1.1. This Prize Draw is open to individuals Worldwide. Entrants must be over the age of 18. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw.
1.2. Entrants will require access to the internet to enter the Prize Draw.
1.3. Entrants must have their own active personal Instagram account.
2. How to enter
2.1. To enter the Prize Draw entrants must:
2.1.1. Follow @boohoo global Instagram account.
2.1.2. Like the competition post.
2.1.3. Tag one (1) friend in the comments on the competition post. (“Entry” or “Entries”).
2.2. Entries must be made between 13:00pm (GMT) on 21/01/2018 and 23:55pm (GMT) on 19/01/2018 ("Prize Draw") to be valid.
2.3. Entries received after the end of the Prize Draw Period will not be valid.
2.4. No bulk, third party or automated entries are permitted.
2.5. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
3. Winner selection and contact
3.1. An independent panel of judges ("Judges") will select one winner at the end of the Prize Draw Period at random.
3.2. A winner will be announced on 22/02/2018.
3.3. The Judges shall have absolute discretion to choose the winning Entry and the Judges' decision shall be final. The full names of the Judges are available upon written request to Boohoo’s Blue Monday Competition, Boohoo Marketing, Social Media Team, 49/51 Dale Street, Manchester M1 2HF. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.
3.4. At the end of the Prize Draw Period, the Promoter will announce the on Instagram stories on the global account, @boohoo. Boohoo will contact the winner via direct message on Instagram] (“Winner”) whereby the Promoter will ask the Entrant for their name and email address ("Details"). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize.
3.5. The Winners must provide the Details in order to claim the Prize.
3.6. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner via direct message on their Instagram and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:
3.6.1. make further attempts to contact that Winner; and/or
3.6.2. withdraw the Prize from that Winner.
3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3.5.2:
3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
4. Prize
4.1. 5000 (£/$/€) in cash.
4.2. 1 x trip for the winner and a friend to New York. The Winner and their friend will receive a five night stay in New York, USA, with economy flights and accommodation (to share) included. The Promoter has the final say for selecting the hotel and flight, dates for travel and flight times and will be responsible for booking the flight and accommodation. The Prize will include 1 x standard baggage allowance each for the Winner and their accompanying individual. For avoidance of doubt the Prize does not include travel between the Winner’s home and the Airport, transfers whilst in New York, or personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the Winner to ensure they and their friend have a valid passport and all insurance required (including travel insurance) and obtain any necessary vaccinations and visas for their trip.
4.3 2 x tickets to New York Fashion week not exceeding the amount of £150 (each) and, subject to availability. If unavailable, the Promoter shall provide 2 x tickets to the Winner to the same value or higher. The Winner may suggest additional ticket options, however it is the Promoters’ final decision.
("Prize").
4.4. The Prize is subject to availability.
4.5. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).
4.6. There will be one (1) winner announced only.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com.
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;
7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;
7.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.
8. Liability
8.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1. any Prize that is not redeemed;
8.1.2. any personal property;
8.1.3. any loss of enjoyment or wasted expenditure;
8.1.4. any system failures or malfunctions of any third party websites;
8.1.5. any incomplete, lost, delayed or late Entries;
8.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;
8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;
8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1. their Entry into this Prize Draw; and/or
8.4.2. their receipt and use of any Prize.
9. General
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.
9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:
9.3.1. these Terms and Conditions; and
9.3.2. the use of their personal data by the Promoter:
9.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and
9.3.2.2. any other purpose for which they have consented.
9.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice which can be found on the Promoter’s website here.
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10.No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11.For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to boohoo’s Blue
Monday Competition, Boohoo Marketing, Social Media Team, 49-51 Dale Street, Manchester, M1 2HF.
9.12.The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS AND CONDITIONS RELATING TO BOOHOO’S CUTE NUTRITION COMPETITION
Prize Draw Terms and Conditions1. The promoter of Boohoo’s ‘January Fitness’ prize draw ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
2. Eligibility
This Prize Draw is open to individuals residing in the UK over the age of 18 only.
2.1 Employees of the Promoter or any associated company and their immediate family, as well as sponsors of the Prize Draw and their employees, and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw.
2.2 Entrants will require access to the internet to enter the Prize Draw.
2.3 Entrants must have their own www.boohoo.com customer account in order to claim the Prize (as defined below).
How to enter
3.1 The Promoter will promote the competition in email and on Facebook, Instagram Stories and Twitter across the 14 day period outlined in clause 3.4 below.
3.2 To enter the Prize Draw entrants must click through the link in the Email slice or social posts and enter full name, email address, date of birth, gender details and post code in the entry form and click ‘submit’ ("Entry" or “Entries”).
3.3 Only one Entry is permitted per person. If you make more than one Entry, only your first Entry will be counted.
3.4 Entries can only be made between 14:00pm (GMT) 22nd January 2018 – 11:59pm (GMT) 5th February 2018 ("Prize Draw Period").
3.5 Entries received after the end of the Prize Draw Period will not be valid.
3.6 No bulk, third party or automated Entries are permitted.
3.7 All entrants (including the Winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
4. Winner selection and contact
4.1 The promoter will select at random one (1) winning Entry made during the Prize Draw Period.
4.2 No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.
4.3 Within one (1) week after the end of the Prize Draw Period the promoter will;
4.3.1E-mail the winning entrant and ask the winning entrant (the “Winner”) to provide details of their name, address and email address ("Details").
4.3.2 Once the Details have been provided in the manner stipulated herein, the promoter will arrange for the Prize (as defined in Clause 4.1) to be delivered to the Winner’s address.
4.4 If the Winner(s) fail to provide their Details to the promoter or does not set up a www.boohoo.com customer account within 48 hours of the Promoter sending an E-mail to the Winner(s) in accordance with clause 4.3.1, then the Promoter acting in its absolute discretion may make further attempts to contact the Winner; and/or withdraw the Prize from the Winner.
4.5 If a Prize is declined by the Winner or is withdrawn from the Winner by the Promoter under these Terms and Conditions the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions and the Promoter may offer that Prize to a new Winner selected randomly in accordance with this clause 4.
5. Prize
5.1 The Winner will win 1 bundle giveaway of a 30 day toning package provided by Cute Nutrition (www.cutenutrition.com) and a boohoo FIT wear giveaway up to £500. ("Prize").
5.2 The Prize is subject to availability.
5.3 The Prize is non-transferable and non-refundable and the Winner cannot request any alternative prize (cash or otherwise).
5.4 There is one (1) prize available.
6. Winner publicity
6.1 The Promoter reserves the right to publish the Winner's name on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com.
6.2 The Promoter reserves the right to disclose the name of the Winner in response to requests submitted
6.3 By entering the Prize Draw, you agree (if you are the Winner) to your Entry being published in accordance with clauses 6.1 and 6.2 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
7. Entry requirements
7.1 Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive, or which may otherwise bring the Prize Draw or Promoter into disrepute, or which does not comply with these Terms and Conditions, will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate (including without limitation the withdrawal of any Prize awarded to that entrant).
7.2 The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its website which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
8. Liability
8.1 Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1 any Prize that is not redeemed;
8.1.2 any personal property;
8.3.1 any loss of enjoyment or wasted expenditure;
8.1.4 any system failures or malfunctions of any third party websites;
8.1.5 any incomplete, lost, delayed or late Entries;
8.1.6 any failure to fulfil obligations of any third parties involved in this Prize Draw;
8.7.1 any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;
8.1.9 inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;
8.1.110 any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11 if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12 any other matter outside of their reasonable control.
8.2 Nothing in these Terms and Conditions affects your statutory rights.
8.3 To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4 The Winner agrees to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1 their Entry into this Prize Draw; and/or
8.4.2 their receipt and use of any Prize.
9. General
9.1 The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter on the website.
9.2 By entering the Prize Draw you accept these Terms and Conditions.
9.3 Any person who provides their Details to the Promoter in connection with this Prize Draw:
9.3.1 accepts these Terms and Conditions; and
9.3.2 agrees that the Promoter may use their personal data:
(a) for the purpose of administration of the Prize Draw (including publishing the name of the Winners and any administration relating to the Prize); and
(b) any other purpose for which they have consented.
9.4 The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice (which can be found on the Promoter’s website here and these Terms and Conditions.
9.5 Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw (and withdraw any Prize that may have been awarded in respect of such Entry) if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. 9.6 No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7 If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. 9.8 If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9 No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10 No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11 For the name of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to ‘January Fitness Competition’, Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF.
9.12 The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS AND CONDITIONS RELATING TO BOOHOO’S MOTHER'S DAY COMPETITION
Prize Draw Terms and ConditionsThe promoter of Boohoo’s ‘Mother’s Day’ prize draw ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
Eligibility
This Prize Draw is open to individuals residing in the UK over the age of 18 only. Employees of the Promoter or any associated company and their immediate family, as well as sponsors of the Prize Draw and their employees, and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw. Entrants will require access to the internet to enter the Prize Draw. Entrants must have their own www.boohoo.com customer account in order to claim the Prize (as defined below) and have a registered account with Spa Breaks.com (www.spabreaks.com).
How to enter
The Promoter will promote the competition in email and on Facebook, Instagram Stories and Twitter across the 14 day period outlined in clause 3.4 below. To enter the Prize Draw entrants must click through the link in the Email slice or social posts and enter full name, email address, date of birth, gender details and post code in the entry form and click ‘submit’ ("Entry" or “Entries”). Only one Entry is permitted per person. If you make more than one Entry, only your first Entry will be counted. Entries can only be made between 9:00am (BST) 26th February 2018 – 11:59pm (BST) 12th March 2018 ("Prize Draw Period"). Entries received after the end of the Prize Draw Period will not be valid. No bulk, third party or automated Entries are permitted. All entrants (including the Winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
Winner selection and contact
The promoter will select at random one (2) winning Entries and four (4) runner’s up winning Entries made during the Prize Draw Period. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw. Within one (1) week after the end of the Prize Draw Period the promoter will; E-mail the winning entrant and ask the winning entrant(s) (the “Winner”) to provide details of their name, address and email address ("Details"). Email the runner’s up (each the “Runner Up”) to provide the Details. Once the Details have been provided in the manner stipulated herein, the promoter will arrange for the Prize (as defined in Clause 4.1) to be delivered to the Winner and Runner Up address. If the Winner and Runner Up fail to provide their Details to the promoter or does not set up a www.boohoo.com customer account within 48 hours of the Promoter sending an E-mail to the Winner and Runner Up in accordance with clause 4.3.1, then the Promoter acting in its absolute discretion may make further attempts to contact the Winner and/or Runner Up; and/or withdraw the Prize from the Winner and/or Runner Up.
If a Prize is declined by the Winner or Runner Up or is withdrawn from the Winner or Runner Up by the Promoter under these Terms and Conditions the declining or forfeiting Winner and/or Runner Up will continue to be subject to the provisions of these Terms and Conditions and the Promoter may offer that Prize to a new Winner and/or Runner Up selected randomly in accordance with this clause 4.
Prize
Each Winner will one spa break for two provided by SpaBreaks.com (www.spabreaks.com) (“Spa Break”) and a boohoo wardrobe giveaway up from £500 (“Boohoo Voucher”). The Spa Break voucher is valid for a period of 12 months once in receipt of the Winner. The Spa Break is subject to availability, the Spa Break packages will vary across all locations and valid travel dates shall depend on the location the Winner chooses. The maximums spend for Winner on the Spa Break is up to £200, which shall be valid at over 80 venues nationwide and the inclusions will depend on the chosen hotel. As a standard the Winner will receive basic Bed & Breakfast, 25 minute treatment and full use of the hotel facilities. The Boohoo Voucher shall be awarded to the Winner by way of a voucher code which can be redeemed at www.boohoo.com or www.boohooman.com and is valid 12 months from the date of receipt by the Winner. ("Prize"). There will be a total of four (4) Runner’s Up who will win a spa break for one provided by SpaBreaks.com up to the valid of £59.99 each which is valid (www.spabreaks.com) which shall be valid at over 80 venues nationwide and the inclusions will depend on the chosen hotel. As a standard the Winner will receive a 25 minute treatment and full use of the hotel facilities subject to availability. (“Runner Up Prize”) The Prize and Runner Up Prize is subject to availability. The Prize and Runner Up Prize non-transferable and non-refundable and the Winner cannot request any alternative prize (cash or otherwise). There are five (5) prizes available. To redeem the voucher you must call Spabreaks.com 0800 043 6600.
Winner publicity
The Promoter reserves the right to publish the Winner's name on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com. The Promoter reserves the right to disclose the name of the Winner in response to requests submitted By entering the Prize Draw, you agree (if you are the Winner) to your Entry being published in accordance with clauses 6.1 and 6.2 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
Entry requirements
Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive, or which may otherwise bring the Prize Draw or Promoter into disrepute, or which does not comply with these Terms and Conditions, will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate (including without limitation the withdrawal of any Prize awarded to that entrant). The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its website which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
Liability
Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: any Prize that is not redeemed; any personal property; any loss of enjoyment or wasted expenditure; any system failures or malfunctions of any third party websites; any incomplete, lost, delayed or late Entries; any failure to fulfil obligations of any third parties involved in this Prize Draw; any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw; inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections; any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize; if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or any other matter outside of their reasonable control. Nothing in these Terms and Conditions affects your statutory rights. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions. The Winner agrees to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from: their Entry into this Prize Draw; and/or their receipt and use of any Prize.
General
The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter on the website. By entering the Prize Draw you accept these Terms and Conditions. Any person who provides their Details to the Promoter in connection with this Prize Draw: accepts these Terms and Conditions; and agrees that the Promoter may use their personal data: (a) for the purpose of administration of the Prize Draw (including publishing the name of the Winners and any administration relating to the Prize); and (b) any other purpose for which they have consented. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice (which can be found on the Promoter’s website here and these Terms and Conditions. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw (and withdraw any Prize that may have been awarded in respect of such Entry) if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. For the name of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to ‘Mother’s Day Competition’, Boohoo Marketing, 49-51 Dale Street, Manchester, M1 2HF. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
TERMS AND CONDITIONS RELATING TO BOOHOO'S JANUARY FITNESS PRIZE DRAW
Terms and Conditions relating to boohoo’s Valentines CompetitionThe promoter of Boohoo's Blue Monday Competition ("Prize Draw") is Boohoo.com UK Limited of 49/51 Dale Street, Manchester M1 2HF ("Promoter").
1. Eligibility
1.1. This Prize Draw is open to individuals Worldwide. Entrants must be over the age of 18. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw.
1.2. Entrants will require access to the internet to enter the Prize Draw.
1.3. Entrants must have their own active personal Instagram account.
2. How to enter
2.1. To enter the Prize Draw entrants must:
2.1.1. Follow @boohoo global Instagram account.
2.1.2. Like the competition post.
2.1.3. Tag one (1) friend in the comments on the competition post. (“Entry” or “Entries”).
2.2. Entries must be made between 13:00pm (GMT) on 17/01/2018 and 23:55pm (GMT) on 01/02/2018 ("Prize Draw") to be valid.
2.3. Entries received after the end of the Prize Draw Period will not be valid.
2.4. No bulk, third party or automated entries are permitted.
2.5. All entrants (including the winners) must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such directions may result in an invalid Entry and/or withdrawal of the Prize.
3. Winner selection and contact
3.1. An independent panel of judges ("Judges") will select one winner at the end of the Prize Draw Period at random.
3.2. A winner will be announced on 02/02/2018.
3.3. The Judges shall have absolute discretion to choose the winning Entry and the Judges' decision shall be final. The full names of the Judges are available upon written request to Boohoo’s Valentines Day Competition, Boohoo Marketing, Social Media Team, 49/51 Dale Street, Manchester M1 2HF. No correspondence will be entered into in respect of any decision made in connection with this Prize Draw.
3.4. At the end of the Prize Draw Period, the Promoter will announce the on Instagram stories on the global account, @boohoo. Boohoo will contact the winner via direct message on Instagram] (“Winner”) whereby the Promoter will ask the Entrant for their name and email address ("Details"). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize.
3.5. The Winners must provide the Details in order to claim the Prize.
3.6. If any Winner fails to provide their Details to the Promoter within 48 hours of the Promoter contacting the winner via direct message on their Instagram and asking them to provide the Details in accordance with clause 3.3 then the Promoter acting in its absolute discretion may:
3.6.1. make further attempts to contact that Winner; and/or
3.6.2. withdraw the Prize from that Winner.
3.7. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3.5.2:
3.7.1. the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
4. Prize
4.1. 2500 (£/$/€) in cash.
4.2. 1 x trip for the winner and a friend to Amsterdam. The Winner and their friend will receive a three night stay in Amsterdam, Germany, with economy flights and 5 star accommodation (to share) included. The Promoter has the final say for selecting the hotel and flight, dates for travel and flight times and will be responsible for booking the flight and accommodation. The Prize will include 1 x standard baggage allowance each for the Winner and their accompanying individual. For avoidance of doubt the Prize does not include travel between the Winner’s home and the Airport, transfers whilst in Amsterdam, or personal expenditure or incidental costs, other than where mentioned. It is the responsibility of the Winner to ensure they and their friend have a valid passport and all insurance required (including travel insurance) and obtain any necessary vaccinations and visas for their trip.
("Prize").
4.4. The Prize is subject to availability.
4.5. The Prize is non-transferable and non-refundable and the Winners cannot request any alternative prize (cash or otherwise).
4.6. There will be one (1) winner announced only.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.boohoo.com.
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1. you license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;
7.2.2. you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;
7.2.3. you acknowledge that third parties will have access to and will be able to republish your Entry in accordance with the terms of use of the social media platform through which your Entry is submitted.
8. Liability
8.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1. any Prize that is not redeemed;
8.1.2. any personal property;
8.1.3. any loss of enjoyment or wasted expenditure;
8.1.4. any system failures or malfunctions of any third party websites;
8.1.5. any incomplete, lost, delayed or late Entries;
8.1.6. any failure to fulfil obligations of any third parties involved in this Prize Draw;
8.1.7. any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw;
8.1.8. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;
8.1.9. inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1. their Entry into this Prize Draw; and/or
8.4.2. their receipt and use of any Prize.
9. General
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts.
9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:
9.3.1. these Terms and Conditions; and
9.3.2. the use of their personal data by the Promoter:
9.3.2.1. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and
9.3.2.2. any other purpose for which they have consented.
9.4. The use of any personal data by the Promoter shall be in accordance with the Promoter's Privacy Notice which can be found on the Promoter’s website at here.
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10.No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11.For the names of the Winners or for a copy of these Terms and Conditions please send a stamped addressed envelope together with your written request to boohoo’s Valentines Day Competition, Boohoo Marketing, Social Media Team, 49-51 Dale Street, Manchester, M1 2HF.
9.12.The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
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Terms of use
TERMS OF WEBSITE USE
These Terms of Use, together with the policies and terms referred to below, set out the rules for using www.boohoo.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.
These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.
Information about us
www.boohoo.com is a site operated by boohoo.com UK Limited (“We”). We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
Other applicable terms
Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Our Privacy Notice (which sets out the terms on which We process your personal data) and our Cookie Policy (which sets out information about the cookies on our site) will also apply to your use of our site.
Changes to these Terms of Use
We may revise these Terms of Use at any time by amending this page. Every time you wish to use our site, please check these Terms of Use to ensure you understand the terms that apply at that time.
Access to our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
Your account and password
You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any user identification code, password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservcies@boohoo.com.
Your use of our site
You may use our site only for lawful purposes. You may not use our site:- in any way that breaches any applicable local, national or international law, regulation or code of practice;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- in any way that infringes any intellectual property right or right to privacy; and/or
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.
You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.
Interactive services
We may from time to time provide interactive services to you on our site. For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian. By submitting any content to our site or through our interactive services, you agree that We shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials. We may, from time to time, if We consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf. Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of boohoo.com UK Limited or our personnel. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of these Terms of Use, whether the service is moderated or not. If you wish to complain about information or materials uploaded to our site by other users please contact us on customerservices@boohoo.com.
Content standards
You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees. User Content must not:
- contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any intellectual property right of any other person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
- disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
- be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that it emanates from us, if this is not the case;
- advocate, promote or assist any illegal activity or unlawful act; or
- contain any advertising or promote any goods or services or links to other websites.
We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, We may take such action as We deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site. If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review. Failure to comply with these content standards constitutes a material breach of these Terms of Use. You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.
Viruses, hacking and other offences
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Intellectual property rights
All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Our trade marks are registered
boohoo and the logos for these marks are trade marks of boohoo.com UK Limited. You are not permitted to use these trade marks without our approval, unless they are part of any material you are using as permitted above.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability in respect of your use of our site
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
- We will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation;
- waste of management or office time; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.
Our rights
If We determine, in our discretion, that there has been a breach of these Terms of Use, We may take such action as We deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as We reasonably feel is necessary.
Linking to our site
You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:
- in a way that is not fair or legal or which damages our reputation or takes advantage of it;
- in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
- in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.
You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact customerservices@boohoo.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Applicable law
Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you wish to contact us in respect of our site, please contact us at customerservices@boohoo.com. Thank you for visiting our site.
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Returns policy
Returns
1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
We've extended our returns over the festive period, orders placed from 4th through to 24th December can be returned up until the 14th January 2018.
2. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our Customer Care Hub here and go to the 'Contact Us' section and a member of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: customerservices@boohoo.com
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You`ll then receive a full refund as per the policy set out here.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
boohoo UK returns are free and easy!
1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.
3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
Need a new label? Download the UK returns label form and remember to add your order number – you’ll find this in the Order History section on the My Account page.
Alternatively, you can click the link below to start your return and follow these steps:
1. Select your item(s) you wish to return from your order history
2. Choose your return option by selecting from one of our trusted carriers (including Collect+).
3. Print your returns label
4. Prepare your parcel – Using the original boohoo packaging, fix your downloaded returns label securely onto the outside of your parcel
5. Send off your Return Parcel
Click here to start your return
Please note: Free returns are only available via the returns portal link, or by using the pre-printed returns label attached to the delivery note, or by printing the returns label here. Returns sent using any other method are at the customers own cost and liability.
5. INTERNATIONAL RETURNS - HOW DO I RETURN AN ITEM OUTSIDE THE UK?
Please follow the process below for returning your parcel to us.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.
3. Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account‘
Return labels:
REPUBLIC OF IRELAND RETURNS LABEL
boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store.
Follow the steps below:
1. Click here to generate and print off your returns label and to find your nearest store.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.Click here to start your return.
Alternatively, you can simply return your items to the following address within 14 days of the date on your dispatch note.
Boohoo Returns
C/O Fastway Ireland Hub,
Unit 20 Botley Lane,
Portarlington,
Co. OffalyPlease note: Free returns are available via the returns portal link above. Returns sent using any other method are at the customers own cost and liability.
Great news! We now offer the following range of ROI returns services:
Myreturns Collect from address service (€5) – (For customers based in Greater Dublin only) > We’re now trialling the new returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this returns service here.
Please follow the below process for returning your parcel to us when using the myreturns service:
• Click here and select Boohoo from the drop down list of leading retailers.
• Enter the collection address
• Print the generated label and stick it onto the parcel
• A myreturns courier will collect the item within 60 minutes of your booking
• You will receive proof of postage via email
• Click here to track your shipment on the myreturns homepage.REST OF THE WORLD RETURNS LABEL
We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:
Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
AUSTRALIA RETURNS LABEL
Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Aramex Returns c/o CAS Return Centre
PO BOX 87
BROOKLYN PARK, SA 5033
ADELAIDEYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
NEW ZEALAND RETURNS LABEL
Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Aramex Returns c/o Malcolm TL
Boohoo Returns Centre
PO Box 208 043
Highbrook
Auckland 2013
New ZealandYou can also download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.
USA RETURNS LABEL
Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Aramex Returns c/o Panther Premium Logistics
640 Airport South Parkway
Suite 300
COLLEGE PARK
GA 30349
USYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
CANADA RETURNS LABEL
Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Aramex Canada
5810 Ambler Drive
Units 14-15
Mississauga, ONTARIO
L4W 4J5You also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
NETHERLANDS RETURNS LABEL
Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
NetherlandsYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
FRANCE RETURNS LABEL
Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
FranceYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
SPAIN RETURNS LABEL
Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
GERMANY RETURNS LABEL
Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Europaket GmbH
c/o BOOHOO
James Watt Strasse 10
33334 Gutersloh
GermanyYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
ITALY RETURNS LABEL
Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQYou also can download an address label here
Remember to add your order number if you download a new address label - this can be found in Order History in My Account.)
6. BOOHOO EBAY OUTLET RETURNS - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
Did you purchase from our boohoo outlet Ebay store? UK Returns are FREE, just follow the 3-step process below:
- 1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
- 2. Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note.
- 3. Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
Need a new label? Download here, and remember to add your order number – you’ll find this in the Order History section on the My Account
Great news! We now also offer a FREE Collect+ returns service for our boohoo outlet Ebay store customers in the UK mainland and Northern Ireland.
Here’s how to return with Collect+:
- 1. Click here to generate and print your returns label, and find your nearest store.
- 2. Re-pack your item(s) in the original packaging with labels and tags still attached.
- 3. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
- 4. Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
You can track your return here
7. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If your return has not been credited within 14 days of sending your parcel to us, please print out the form here, complete the details and either scan it or send it back to us, the address is on the form along with your proof of postage receipt. We will then process an investigation on your behalf and get back to you within 7 working days.
8. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.
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Privacy notice
Privacy Notice
Here at boohoo.com UK Ltd (‘boohoo’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by boohoo. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:
- The personal data we collect
- How we collect your data
- How we use your data
- Marketing preferences, adverts and cookies
- Links to other websites and third parties
- How we share your data
- Your rights
- Changes to this privacy notice
- How to contact us
Who is boohoo
boohoo is a leading online fashion retail company. We design, source, market and sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old consumers in almost every country in the world.
Boohoo.com UK Ltd, of 49-51 Dale Street, Manchester M1 2EH (collectively referred to as “boohoo”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.boohoo.com website (the “website”) and boohoo app (the “app”).
Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.
Our commitment to you
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
- fulfil your order(s)
- keep you up to date with the latest offers and trends
- give you a better shopping experience
- help us to make our marketing more relevant to you and your interests
- improve our services
- meet our legal responsibilities
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
- Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
- Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
- Financial Data includes information such as: payment card details and bank account.
- Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
- Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
- Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other boohoo products and services used by you.
- Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
- Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
- Create an account or purchase products on our website;
- Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
- Enter a competition;
- Join a Boohoo loyalty programme;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
- Use the “refer a friend” function on our website; or
- When you log in to our website via social media.
- Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
- Third parties – we may receive personal data about you from various third parties, including:
- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
- Technical Data from affiliate networks through whom you have accessed our website;
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
How we use your data
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
- we have your consent to do so, or
- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
- the processing is in our legitimate interests and not overridden by your rights, or
- we have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data
Your personal data is used by boohoo to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).
- Identity
- Contact
- Performance of a contract with you
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
- Identity
- Contact
- Financial
- Transaction
- Performance of a contract with you
- Necessary for our legitimate interests (e.g. to recover debts due to us)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
- Identity
- Contact
- Profile
- Marketing and Communications
- Performance of a contract with you
- Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
- Identity
- Contact
- rofile
- Usage
- Marketing and Communications
- Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)
- Where you have decided to enter into a competition or event, for the performance of a contract with you
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
- Identity
- Contact
- Profile
- Technical
- Transaction
- Marketing and Communications
- Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)
- Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
- Identity
- Contact
- Profile
- Usage
- Marketing and Communications
- Technical
- Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;
and for market research, statistical and survey purposes.
- Technical
- Usage
- Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
- Identity
- Contact
- Technical
- Usage
- Profile
- Marketing and Communications
- Necessary for our legitimate interests (to develop our products and services and grow our business) or
- Consent.
See further details in the section ‘Marketing preferences, adverts and cookies'
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
- Identity
- Contact
- Usage
- Necessary for our legitimate interests (to improve the shopping experience of our customers)
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how boohoo use any of your personal data, please contact our Data Protection Officer, Keri Devine at DPO@boohoo.com.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Marketing preferences, adverts and cookies
Marketing - your preferences
We may send you marketing communications and promotional offers:
- if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
- by email if you have signed up for email newsletters;
- if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.
From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.
In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
- you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
- account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Cookies
Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.
Online ads
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target boohoo banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their . As an added privacy measure, you can also use the .
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.
Links to other websites and third parties
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
How we share your data
We may disclose and share your personal data with the parties set out below:
- where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
- to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
- third party service providers that we engage to provide IT systems and software, and to host our website;
- third-party payment processing services (including Worldpay, Paypal, and in certain regions, Klarna) to process your payment to us. We do not store your credit/debit card information;
- third party service providers that we engage to deliver goods you have ordered;
- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
- analytics and search engine providers that assist us in the improvement and optimisation of our website;
- affiliate networks through whom you have accessed our website;
- to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
- to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
- to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Your data and countries outside of Europe
The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.
Your Rights
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- request restriction of processing of your personal data
- request the transfer of your personal data
- object to processing of your personal data
- object to automated decision making
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@boohoo.com.
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@boohoo.com.
Request erasure of your personal data
This enables you to request that boohoo delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data
You have a right to ask boohoo to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Object to automated decision making and profiling
You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@boohoo.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
Changes to this privacy notice
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer is Keri Devine, who can be contacted at DPO@boohoo.com.
This Privacy Notice was last updated on 11th April (Version v1.1)
Boohoo.com UK Limited,
Registered Company Number: 05723154,
UK VAT Number: 185 4874 61.
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