Or search through these topics...

  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number.
        Pssst...It's on your order confirmation or dispatch email

        Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

        Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

      • Delivery options & times

        Delivery option Delivery times Delivery cost
        UK Standard Delivery Up to 5 working days £3.99 per order
        UK Next Day Delivery Order before
        11pm
        .
        £5.99 per order
        DPD Precise Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
        Hermes Standard Parcel Collection Up to 5 working days Find out more £3.99 per order
        Hermes Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before
        11pm
        £5.99 per order
        Inpost Next Day Locker Collection (Contact-free) Collection next day if ordered before
        11pm
        , Sunday to Friday. Orders placed on Saturday will be delivered Monday. Find out more
        £5.99 per order

        Please note: postcode restrictions apply, for more details click here.

      • Can I cancel or edit my order?

        As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

        To help us get this fixed for you ASAP, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

        Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken

        This does not affect your statutory rights.

      • My tracking is showing that my parcel is being returned to sender

        The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

        If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.

      • How do I return?

        We've gone paperless! You'll no longer receive a delivery note in your parcel.

        RETURNS

          UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.

          For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.

          START A RETURN
        • 1

          Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

        • 2

          Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

        • 3

          Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.

        • 4

          You'll get an email once we receive your returned item.

        Good to know...

        Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!

        For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

        If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

        Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

        Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!

        Ready to Return? click here

      • When will I receive my refund?
        Please note we've extended our returns to 28 days so a typical refund may take longer than usual.

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      • How long do I have to return?

        You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • Can I exchange instead of a refund?

        Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number.
      Pssst...It's on your order confirmation or dispatch email

      Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

      Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here

    • Delivery options & times

      Delivery option Delivery times Delivery cost
      UK Standard Delivery Up to 5 working days £3.99 per order
      UK Next Day Delivery Order before
      11pm
      .
      £5.99 per order
      DPD Precise Delivery Select your preferred day and DPD will send you a 1hr delivery window £5.99 per order
      Hermes Standard Parcel Collection Up to 5 working days Find out more £3.99 per order
      Hermes Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before
      11pm
      £5.99 per order
      Inpost Next Day Locker Collection (Contact-free) Collection next day if ordered before
      11pm
      , Sunday to Friday. Orders placed on Saturday will be delivered Monday. Find out more
      £5.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Can I cancel or edit my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

    • Missing item(s) from my order?

      Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.

    • Coronavirus (COVID-19) – Have any precautions been put in place?

      boohoo is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken

      This does not affect your statutory rights.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • Your name
      • Order number
      • Product name and code of the item ordered
      • Product name and code of the item received
      • Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • My parcel is in the Republic of Ireland but I live in Northern Ireland?

      Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.

  • Returns & Refunds
    • How do I return?

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      RETURNS

        UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.

        For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.

        START A RETURN
      • 1

        Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

      • 2

        Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.

      • 4

        You'll get an email once we receive your returned item.

      Good to know...

      Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!

      For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

      If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

    • There is no returns label in my parcel, how do I return?

      We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!

      Ready to Return? click here

    • When will I receive my refund?
      Please note we've extended our returns to 28 days so a typical refund may take longer than usual.

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • How long do I have to return?

      You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds can show in a few places depending on how your paid.

      For a card or ApplePay payment, It can take up to 7 days from receiving your refund confirmation email for the refund to hit your account.

      For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction.

      If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

    • Can I exchange instead of a refund?

      Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
    • Returns policy

      Returns

      1. OUR RETURNS POLICY

      If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

      If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

      • Items must be returned within 28 days of receipt.

      • Items must be unworn, unwashed and unused with the original labels still attached.

      • Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.

      • Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      • Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.

      • Shoes must be tried on indoors.

      Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

      2. FAULTY GOODS

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@boohoo.com

      Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

       
      4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

      We've gone paperless! You'll no longer receive a delivery note in your parcel.

      RETURNS

        UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.

        For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge.

        START A RETURN
      • 1

        Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

      • 2

        Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.

      • 3

        Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.

      • 4

        You'll get an email once we receive your returned item.

      Good to know...

      Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!

      For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

      If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

      5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
      Please note we've extended our returns to 28 days so a typical refund may take longer than usual.

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

      Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

  • Payments & Promotions
    • Promotions & discounts

      We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

      If you're having issues applying a promo to your order, these are some of the things to check:

      • -Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
      • -Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
      • -Check for any exclusions, some of our promos exclude products from some categories on our website.
      • -If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.
    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay, Zippay, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!


       

      APPLE PAY – FAQ 

       

      Yay for Apple Pay! You can now pay for your boohoo orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apple Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 


      Pay In 3 Payments

      Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges.

      Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!

      All you need is:

      An UK bank account

      To be over 18 years of age

      A UK residents address

      For a full list of FAQs please click here

      Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.

      boohoo acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

      Customer Service

      For customer service queries you can contact the Klarna customer service team here

      See here for further information about Klarna.


      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 automatic fortnightly installments.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Select Clearpay as your payment method at checkout.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address
      4.  

      Customer Services

      Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com

      For a full list of FAQs please click here

      Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs' apply.

      Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.

      We encourage you to use Clearpay responsibly.


      Get it now. Pay it in 6. Interest free. Easy.

      Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Laybuy as your payment method at checkout.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address

      For a full list of FAQs please click here

      Please see here for Laybuy Terms and Conditions.

      PAY IN 4 PAYMENTS

      Select Zip at checkout to create your Zip account. Pay 25% today and get your goods straight away. Pay the rest over 3 fortnightly payments.

      All you need is:

      To be over 18 years of age + living in the UK

      To have a UK issued debit card

      To have a good credit history

      For a full list of FAQs please click here

      Customer Service

      For customer service queries you can contact the Zip customer service team here

      See here for the Zip Terms and Conditions.


    • Payment issues

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly.

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

      If the above doesn't help, your Credit Card Company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

      If you're still facing problems then please contact us with the following information:

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
    • Gift Card FAQs

      Purchasing a boohoo gift card

      You can purchase boohoo gift cards here.

      The gift card will be sent via email to the chosen recipient for use on the UK boohoo.com website only.

      Gift cards can be purchased with a minimum value of £5 and a maximum value of £500. A limit of 5 gift cards can be purchased in one transaction.

      See full terms & conditions here.


      Redeeming a gift card

      To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. This can be used alongside other payment methods.

      You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email. Gift cards are currently unavailable as a payment method on the app.

      You can redeem a maximum of 5 gift cards in any transaction.

      If you’re having trouble redeeming your gift card, please get in touch here


      How do I check the balance on my gift card?

      You can check the balance of your gift card here. If you have a gift voucher, you can check the balance here. Alternatively you can check the balance at checkout.


      I haven’t received my gift card?

      If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch here.


      Returning an item purchased with a gift card?

      If you decide to return your boohoo.com items, the original amount paid using a gift card will be added to a new gift card which will be emailed to the email address used on the order.

      See full terms & conditions here.


      I changed my mind, can I have a refund on the gift card I’ve purchased?

      Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value.

      If you have further questions, please get in touch here

    • Complete Savings

      What is Complete Savings?

      Complete Savings is an online membership programme ideal for people who shop online. As a member of Complete Savings you can access many cashback opportunities and discounts from retailers and service providers.

      You may have been given the opportunity to join the Complete Savings programme after completing an online purchase at Boohoo.

      Complete Savings members are able to claim an initial welcome reward and monthly cashback bonuses. Members can also claim 10% cashback at over 750 online stores, and earn up to 20% discount on gift cards.

      The first 30 days of Complete Savings membership are free of charge; this is so that users can trial the programme. After this free trial there is a monthly membership fee. The description completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Users of the programme can terminate their membership at any time.

      You can also find more information at www.completesavings.co.uk.

      How can I contact Complete Savings?

      If you have any queries about your Complete Savings membership then contact our customer service team. You can get hold of them by phone, email or through an online contact form.

      Email: customerservice@completesavings.co.uk

      Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm

      Online: Contact Form

  • Products
    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear and lingerie if the hygiene seal is not in place or has been broken

      This does not affect your statutory rights.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • Your name
      • Order number
      • Product name and code of the item ordered
      • Product name and code of the item received
      • Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • Sizing

      Size Guide

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Plus Size & Curve boohoo is the destination to make sure you stay on top of your fashion game. With plus size clothing, cut with confidence, going from UK sizes 16 to 24, find your perfect outfit. From wardrobe staples to fashion- forward pieces, Plus promises to keep you on trend season after season.

      • UK Sizes 16 -24


      • UK Sizes 16 -24

      International Conversion

      IN CM

      L XL
      SIZE L XL
      SIZE 16/18 20/22 24/26
      UK 16 18 20 22 24 26 28
      EU EU 44 46 48 50 52 54 56
      EU DE EU DE 42 44 46 48 50 52 54
      USA/CA 12 14 16 18 20 22 24
      AUS/NZ 16 18 20 22 24 26 28

      IN CM

      SIZE L XL
      SIZE 16/18 20/22 24/26
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Pick out your petite wardrobe power players from the boohoo smaller sizes range, dressing women of 5’3”/1.60m and under. It’s the same statement styles you love – basic jersey maxi dresses and slouchy boyfriend jeans - perfectly proportioned to fit and flatter smaller packages (good things do come in them, after all!).

      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm
      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Take your wardrobe to new heights with Boohoo Tall, perfect for women 5"7" and over! Tall clothing to suit every style, with our longer-length trousers, tall jumpsuits and dresses. No more wardrobe malfunctions - just flattering, on-trend fits.

      • Sleeve length increased by 3.5cm
      • Crutch length increased by 3.5cm
      • Bodice length increased by 1cm

      • Sleeve length increased by 3.5cm
      • Crutch length increased by 3.5cm
      • Bodice length increased by 1cm

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XS S S/M M M/L L XL
      UK 4 6 - 8 6 - 10 10 - 12 12 - 16 14 - 16 18
      EUROPE EUR 32 34 - 36 34 - 38 38 - 40 40 - 44 42 - 44 46
      USA/CANADACA 0 2 - 4 2 - 6 6 - 8 8 - 12 10 - 12 14
      AUS / NZ 4 6 - 8 6 - 10 10 - 12 12 - 16 14 - 16 18

      IN CM

      BUST
      WAIST
      HIPS

      Women's Leg Length - Guideline Only

      STANDARD LONG
      TROUSERS
      LEGGING
      JEANS
      TO FIT MEASUREMENT

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      UK 2 3 4 5 6 7 8 9 10
      EUROPE EUR 35 36 37 38 39 40 41 42 42½
      USA/CANADACA 4 5 6 7 8 9 10 11 12
      AUS / NZ 4 5 6 7 8 9 10 11 12

      International Conversion

      lingerie & swimwear
      UK 6 8 10 12 14 16
      EUROPE EUR 34 36 38 40 42 44
      USA/CANADACA 2 4 6 8 10 12
      AUS / NZ 6 8 10 12 14 16
      bra
      UK 30c 32b 34b 36b 38b 40b
      EUROPE EUR 65c 70b 75b 80b 85b 90b
      USA/CANADACA 30c 32b 34b 36b 38b 40b
      AUS / NZ 8c 10b 12b 14b 16b 18b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      6 34 6 2
      8 36 8 4
      10 38 10 6
      12 40 12 8
      14 42 14 10
      16 44 16 12

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      lingerie & swimwear
      UK 16 18 20 22 24
      EUROPE EUR 44 46 48 50 52
      USA/CANADACA 12 14 16 18 20
      AUS / NZ 16 18 20 22 24
      bra
      UK 40b 42b 44b 46b 48b
      EUROPE EUR 90b 95b 100b 105b 110b
      USA/CANADACA 40b 42b 44b 46b 48b
      AUS / NZ 18b 20b 22b 24b 26b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      16 46 16 12
      18 48 18 14
      20 50 20 16
      22 52 22 18
      24 54 24 20

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      lingerie & swimwear
      UK 16 18 20 22 24
      EUROPE EUR 44 46 48 50 52
      USA/CANADACA 12 14 16 18 20
      AUS / NZ 16 18 20 22 24
      bra
      UK 40b 42b 44b 46b 48b
      EUROPE EUR 90b 95b 100b 105b 110b
      USA/CANADACA 40b 42b 44b 46b 48b
      AUS / NZ 18b 20b 22b 24b 26b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      16 46 16 12
      18 48 18 14
      20 50 20 16
      22 52 22 18
      24 54 24 20

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      IN CM

      SIZE XS S M L XL XXL 3XL
      UK 34 36 38 40.5 43 45.5 48
      EUROPE EUR 44-46 46-48 48-50 50-52 52-54 54-56 56-58
      USA/CANADACA 34 36 38 40.5 43 45.5 48
      AUS/NZ 34 36 38 40.5 43 45.5 48
      SCANDINAVIA SCANDI 42 44 46 48 50 52 54 - 56

      IN CM

      SIZE XXS XS S M L XL XXL
      CHEST
      COLLAR

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      UK 43 45.5 48 50.5 53
      EUROPE EUR 52-54 54-56 56-58 58-60 60-64
      USA/CANADACA 43 45.5 48 50.5 53
      AUS/NZ 43 45.5 48 50.5 53
      SCANDINAVIA SCANDI 54 56 58 60

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      CHEST
      COLLAR

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XS S M L XL XXL 3XL
      UK 28 30 32 34.5 37 39.5 42
      EUROPE EUR 44 46 48 50.5 53 55.5 58
      USA/CANADACA 28 30 32 34.5 37 39.5 42
      AUS/NZ 28 30 32 34.5 37 39.5 42
      SCANDINAVIA SCANDI 42 44 46 48 50 52 54 - 56

      IN CM

      SIZE XXS XS S M L XL XXL
      WAIST

      LEG LENGTH - GUIDELINE ONLY

        STANDARD LONG
      JEANS
      TROUSERS
      SHORTS, TO KNEE
      TO FIT MEASUREMENT

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      UK 37 39.5 42 44.5 47
      EUROPE EUR 53 55.5 58 60.5 63
      USA/CANADACA 37 39.5 42 44.5 47
      AUS/NZ 37 39.5 42 44.5 47
      SCANDINAVIA SCANDI 52 54 56 58 60

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      WAIST

      LEG LENGTH - GUIDELINE ONLY

        STANDARD LONG
      JEANS
      TROUSERS
      SHORTS, TO KNEE
      TO FIT MEASUREMENT

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      UK 5 6 7 8 9 10 11 12
      EUROPE EUR 39 40 41 42 43 44 45 46
      USA/CANADACA 6 7 8 9 10 11 12 13
      AUS / NZ 4 5 6 7 8 9 10 11

      International Conversion

      IN CM

      Unisex Tops XS S M L XL
      UK Ladies 8 10 12 14 16
      Mens 34 36 38 40 42
      EUROPE EUR Ladies 36 38 40 42 44
      Mens 44 46 48 50 52
      USA/CANADACA Ladies 4 6 8 10 12
      Mens 34 36 38 40 42
      AUS / NZ Ladies 8 10 12 14 16
      Mens 34 36 38 40 42
      SCANDI Ladies 36 38 40 42 44
      Mens 44 46 48 50 52

      IN CM

      SIZE XS S M L XL
      CHEST -

      International Conversion

      IN CM

      Unisex Bottoms XS S M L XL
      UK Ladies 8 10 12 14 16
      Mens 28 30 32 34 36
      EUROPE EUR Ladies 36 38 40 42 44
      Mens 44 46 48 50 52
      USA/CANADACA Ladies 4 6 8 10 12
      Mens 28 30 32 34 36
      AUS / NZ Ladies 8 10 12 14 16
      Mens 28 30 32 34 36
      SCANDI Ladies 36 38 40 42 44
      Mens 44 46 48 50 52

      IN CM

      SIZE XS S M L XL
      WAIST -

      LEG LENGTH - GUIDELINE ONLY

        STANDARD
      JEANS Ladies
      Mens
      TROUSERS Ladies
      Mens
      SHORTS, TO KNEE Ladies
      Mens
    • Item out of stock?

      We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section here to see if something catches your eye.

      Our customer service team won't know if a product is coming back in or not.

  • Contact us
      Ask Layla
      Got a question about Delivery or Returns? Chat with our virtual agent Layla!

      Please include your order number when contacting us!

      WhatsApp Us WhatsApp Us

      (Sorry, we don't have a phone number)