🎄 CHRISTMAS DELIVERY DATES 🎁

To make sure you get what you need in time for the big day, see our guaranteed Christmas delivery dates here.

We've extended our returns for the festive period. You now have until 15th January 2019 to return any unwanted items.

UK NEXT DAY DELIVERY

FREE

If ordered before 11pm Monday to Fridays & Sundays or before 9:30pm Saturdays.

UK STANDARD DELIVERY
£3.99

OR FREE WITH BOOHOO PREMIER

Yours in up to 5 working days of placing your order.

Or search through these topics...

  • Top 5 Frequently Asked Questions
      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • How do I return?

        UK Returns

        For FAST, FREE and EASY returns! Simply use our returns portal and receive your refund within 14 days! Follow the simple steps below.

        Step 1
        Log onto our portal – 14 days to receive your refund
        Step 2
        Select one of our trusted carriers (Hermes, Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print your label
        Step 3
        Post it off! Make sure you keep your proof of postage!
        Step 4
        Your return arrives back at boohoo!
        Step 5
        Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

        Not using the portal or don’t have a printer, then no problem.... attach the label on your delivery note to your parcel for a FREE untrackable returns service. Your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

         

        International Returns

        Step 1
        Repack the item with all the tags still attached.
        Step 2
        To download a new returns label, select your country from the drop down menu.
        Get Label
        Step 3
        Finally, post it off! Make sure you get proof of postage and keep it safe!


        Please note: Free UK returns are only available via the returns portal link or via the pre-printed label. Returns sent using any other method are at the customers own cost and liability.

        You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.

        We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      • When will I receive my refund?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

        Staring from December 3rd we are extending our returns for the festive period. You will then have till 15th January 2019 to return any unwanted items.

         
      • Delivery options

        FREE NEXT DAY DELIVERY!*
        Hurry, Ends Soon!


        Delivery option Delivery times Delivery cost
        UK Standard Delivery - FREE with boohoo PREMIER - Shop Now > Up to 5 days. £3.99 per order
        UK Next Day Delivery - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Fridays & Sundays or before 9:30pm Saturdays £5.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
        HubBox Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days £3.99 per order
        HubBox Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays. £5.99 per order
        Next Day 24/7 Locker Collection - FREE with boohoo PREMIER - Shop Now > Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
        Hermes Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days. Find out more £3.99 per order
        Hermes Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > Arriving in shop between 12pm and 5pm if ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays £5.99 per order
        DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order

        Please note: postcode restrictions apply, for more details click here.

      • I received a faulty item, what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

        To help us get this fixed for you ASAP, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times

      FREE NEXT DAY DELIVERY!*
      Hurry, Ends Soon!


      Delivery option Delivery times Delivery cost
      UK Standard Delivery - FREE with boohoo PREMIER - Shop Now > Up to 5 days. £3.99 per order
      UK Next Day Delivery - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Fridays & Sundays or before 9:30pm Saturdays £5.99 per order
      UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
      HubBox Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days £3.99 per order
      HubBox Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays. £5.99 per order
      Next Day 24/7 Locker Collection - FREE with boohoo PREMIER - Shop Now > Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
      Hermes Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days. Find out more £3.99 per order
      Hermes Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > Arriving in shop between 12pm and 5pm if ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays £5.99 per order
      DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Why is my order late?

      Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

    • Missing item(s) from my order?

      Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

  • Returns & Refunds
    • How do I return?

      UK Returns

      For FAST, FREE and EASY returns! Simply use our returns portal and receive your refund within 14 days! Follow the simple steps below.

      Step 1
      Log onto our portal – 14 days to receive your refund
      Step 2
      Select one of our trusted carriers (Hermes, Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print your label
      Step 3
      Post it off! Make sure you keep your proof of postage!
      Step 4
      Your return arrives back at boohoo!
      Step 5
      Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

      Not using the portal or don’t have a printer, then no problem.... attach the label on your delivery note to your parcel for a FREE untrackable returns service. Your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

       

      International Returns

      Step 1
      Repack the item with all the tags still attached.
      Step 2
      To download a new returns label, select your country from the drop down menu.
      Get Label
      Step 3
      Finally, post it off! Make sure you get proof of postage and keep it safe!


      Please note: Free UK returns are only available via the returns portal link or via the pre-printed label. Returns sent using any other method are at the customers own cost and liability.

      You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.

      We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • Refunds

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

      If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

      Staring from December 3rd we are extending our returns for the festive period. You will then have till 15th January 2019 to return any unwanted items.

       
    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the contact us form.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

    • Returns exemptions

      We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
  • Payments & Promotions
    • Promotions & discounts

      We know you like a good deal so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

      Having issues redeeming your discount? This might be why:

      • -Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
      • -Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
      • -Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Next Day Delivery service.
      • -Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
      • -Want. It. All. But check you’ve only picked products from the category on offer.
      • -Sorry to dissapoint! But Products from the Premium Collection are excluded from all promotions.
    • How do I use a gift voucher?

      Pop your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it. The balance remains on your voucher for next time.

      We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

    • Apple Pay

       

      APPLE PAY – FAQ 

       

      Yay for Apple Pay! You can now pay for your boohoo orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apply Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method. Please note that Apple Pay does not work on the boohoo app. 

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

    • Gift voucher not working

      Oops... check you haven't entered your code in the ‘Enter Promotion Code’ box as this won't work. Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

    • Payment issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

      If the above doesn't help, your Credit Card Company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • Refer A Friend

      Refer A Friend

      We now offer a Refer-a-Friend scheme which means you can refer your gang and get rewarded when they shop with us! Click here to sign up today and find out how to start introducing your baes.

      How to get involved:

      • - Visit our Refer-a-Friend page to sign up and get your unique sharing link to send to your besties
      • - Remember your BFF can’t have shopped with us before. They must be a newbie.
      • - Once they’ve placed their first order, we just need to check they haven’t returned or cancelled it. So hold on, and if it’s all good, you’ll get your reward within 45 days.
      • - You’ll get your reward in an email from us so keep your eyes peeled! (Remember to check your junk folder if you haven’t received it within the 45 days)
      • - More friends = more rewards. With every bae you send our way, you’ll get more £££ to spend at boohoo
      • - Check out our T&Cs here for the full terms.
      • - Don’t forget, the promotion is available on www.boohoo.com only and is not available on the boohoo app.
  • Products
    • Why can't I find an item that was advertised?

      Our advertised products become very popular and sell out quickly.Check out our latest TV campaign products here.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

    • Sizing

      View our Size Guide here.

    • Regain – Recycle, Re-use, Move closer to sustainable fashion!

      Turn unwanted clothes into boohoo discount codes with three easy and sustainable steps..

      RE-USE --> RECYLE --> MOVE CLOSER TO SUSTAINABLE FASHION

      How it works:

      1. Download and register on the app.

      2. Put unwanted items in a box or bag, print your free shipping label and take your parcel to a drop off point

      3. Unlock boohoo discount codes!

       ..and be apart of the future of recycling.

      *Available on the apple app store or google play. You can send a minimum of ten items. Your code will be activated after 30 minutes from the drop-off time.

  • Contact us

      Customer Care
      required

      What do you need help with?

      No order number? See our popular FAQs
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Delivery options & times

        FREE NEXT DAY DELIVERY!*
        Hurry, Ends Soon!


        Delivery option Delivery times Delivery cost
        UK Standard Delivery - FREE with boohoo PREMIER - Shop Now > Up to 5 days. £3.99 per order
        UK Next Day Delivery - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Fridays & Sundays or before 9:30pm Saturdays £5.99 per order
        UK Next Day Evening Delivery Order by midnight for delivery between 6pm and 10pm the following evening. £8.99 per order
        HubBox Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days £3.99 per order
        HubBox Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > If ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays. £5.99 per order
        Next Day 24/7 Locker Collection - FREE with boohoo PREMIER - Shop Now > Collection next day if ordered before 6pm, Sunday to Friday only. Find out more £5.99 per order
        Hermes Standard Parcel Collection - FREE with boohoo PREMIER - Shop Now > Up to 5 days. Find out more £3.99 per order
        Hermes Next Day Parcel Collection - FREE with boohoo PREMIER - Shop Now > Arriving in shop between 12pm and 5pm if ordered before 11pm Monday to Friday & Sundays or before 9.30pm Saturdays £5.99 per order
        DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order

        Please note: postcode restrictions apply, for more details click here.

      • Why is my order late?

        Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.

      • Missing item(s) from my order?

        Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please contact us by going to 'contact us' tab on this page and we will sort it for you.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      See All Orders FAQs

      • How do I return?

        UK Returns

        For FAST, FREE and EASY returns! Simply use our returns portal and receive your refund within 14 days! Follow the simple steps below.

        Step 1
        Log onto our portal – 14 days to receive your refund
        Step 2
        Select one of our trusted carriers (Hermes, Royal Mail or Collect+) for a FREE 48 hour trackable returns service and print your label
        Step 3
        Post it off! Make sure you keep your proof of postage!
        Step 4
        Your return arrives back at boohoo!
        Step 5
        Your refund is on its way! Please allow 14 days from the date you send your items back for your refund to be received

        Not using the portal or don’t have a printer, then no problem.... attach the label on your delivery note to your parcel for a FREE untrackable returns service. Your refund can take up to 21 days to show in your account, that’s posting back, processing and the refund going through the bank system.

         

        International Returns

        Step 1
        Repack the item with all the tags still attached.
        Step 2
        To download a new returns label, select your country from the drop down menu.
        Get Label
        Step 3
        Finally, post it off! Make sure you get proof of postage and keep it safe!


        Please note: Free UK returns are only available via the returns portal link or via the pre-printed label. Returns sent using any other method are at the customers own cost and liability.

        You need to get it back to us within 14 days from the date on your delivery note. For those in Australia, New Zealand, USA or Canada, you've got 28 days from the date on your delivery note.

        We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      • Refunds

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming it’s on its way.

        If you've waited more than 14 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.

        Staring from December 3rd we are extending our returns for the festive period. You will then have till 15th January 2019 to return any unwanted items.

         
      • I can't see the refund on my bank statement

        Refunds are sneaky things and can show up in a couple of places:

        1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

        If you still can’t see it, give us a shout on the contact us form.

         
      • Can I exchange instead of a refund?

        Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

      • Returns exemptions

        We cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      See All Returns FAQs

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form, or you can reach us via private message on Facebook or on Twitter.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you recieve a reply as you won’t be able to attach the image on the form just yet.

      Still need help? Contact Us

      You can contact us a number of ways, you can do this by either using the form above, or on Twitter, Facebook and Instagram. For customer services we don’t have a telephone contact number.