Terms & Conditions

These are the legal terms and conditions under which we or the Concessionaire Brands supply the products (“Products”) listed on our website www.boohoo.com (“our site”) to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any or our Products, you agree to be bound by these Terms and Conditions together with our Website Terms Of Useour Privacy Policy, our Privacy Notice,and our Return Policy , regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.1. www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.

1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

2.1. Where you place an order on our site for a Product sold by Boohoo, the contract for the sale of the Product is between you and Boohoo; and

2.2. Where you place an order on our site for a Product sold by Debenhams DBZ Limited, 49-51 Dale Street, Manchester, M1 2HF registered no. 14840908 (the "Concessionaire Brand"), Boohoo acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, Boohoo has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the Concessionaire Brand.

3.1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

4.1. You may only purchase Products from us if:

(a) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);

(b) you are an authorised user of the credit or debit card used to pay for your order; and

(c) you are resident in a country that we deliver to (please see our “Deliveries” page for further information).

5.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).

5.2. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.

5.3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy here.

5.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

5.5. These terms and conditions, and any Contract between us, are only in the English language.

6.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

6.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

6.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

6.4. You will own the Products once We have received payment in full.

6.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.

6.6. Please note postcode restrictions apply and that orders placed with Brand Concessionaires can only be delivered within the UK mainland and Northern Ireland. Check your eligibility .

6.7. Working Days excludes Sunday and Bank Holidays and Saturdays for some Concessionaire Brands.

6.8. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

6.7. In addition, if you order Products from us for delivery to a destination outside the UK:

(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

(c) please see our Returns Policy here for details on returning any Products to us from a destination outside the UK

Next Day excludes most Concessionaire Brand items.

If you order Products from us for delivery to a destination outside the UK:

7.1. your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

7.3 you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

7.4 if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

8.1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clause 8.5 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

8.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

8.3. We accept payment by debit card or credit card and Klarna. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

8.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at . See for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at .

8.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

8.6. Our liability to pay for the Product is satisfied once Boohoo has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by Boohoo or the Concessionaire Brand. Boohoo is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

8.7. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process.Up to five voucher codes can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

9.1. If you are a consumer in the UK or European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.

9.2. You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy here for more details.

9.3. You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy here.

9.4. The right to cancel a contract under clause 9 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken; vitamins and supplements, medicines and toiletries if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty; returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any); items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging; electrical products may have their own specific warranty period or additional terms relating to returns, please see further details on any product page and in some cases, electrical products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken; furniture items must be in new and unused condition, unassembled and in their original packaging; perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); custom-made items and personalised items; and vitamins or supplements where the seal has been broken.

9.5. If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:

(a) Email us: customerservices@boohoo.com (b) WhatsApp us: +44 333 311 0802 (c) Write to us via post: boohoo.com UK Limited, PO Box 553, Burnley, BB11 9GD.

9.6. You may use a copy of the cancellation form available here but you are not required to do so.

9.7. For full details on returns and items that are excluded from being returned, please see our Returns Policy here

9.8. If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.

10.1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Debenhams or by a Concession Brand.

10.2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.

10.3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item's label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.

10.4. Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.

11.1. If you are a consumer in the UK and you cancel your Contract under clause 9.1, We will:

(a) refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and

(c) make any refunds due to you by the method you used for payment:

ㅤ(i) 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

ㅤ(ii) 14 days after you inform us of your decision to cancel the Contract.

11.2. Please see our Returns Policy for more information about returns and refunds.

12.1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

12.2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 9.2.

12.3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

13.1. To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy. All returns and purchases must comply with our Fair Usage Policy.

13.2. Fraudulent, Suspicious, or Unusual Returns Activity

13.3. Your account may be flagged for fraudulent, suspicious, or unusual returns or purchasing activity.

13.4. When reviewing your account, we will primarily consider:

excessive returns, far beyond the rest of our customer-base; the number of orders placed; the percentage of orders retained; the value of each order; complaints about unreceived orders; missing items; unusual activity patterns; returned items that we suspect have been worn; returned items that have signs of wear and tear; and returned items that do not correspond with the order.

13.5. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary.

13.6. Following account suspension or closure, [you will be required to pay the shipping cost for any valid returns]. Valid returns will be refunded as usual.

13.7. In future, we may increase the cost of returns for accounts that do not abide by the Fair Usage Policy.

13.8. Nothing in this Fair Usage Policy shall affect your statutory rights.

14.1. We may end the Contract at any time by writing to you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or

(c) you do not, within a reasonable time, allow us to deliver the Products to you.

14.2. We may also end the Contract in the circumstances set out in clause 6.2 or clause 7.5.

14.3. If We end the Contract in any of the situations set out in clause 12.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of you breaking the Contract.

15.1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

15.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.

15.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.

16.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

16.3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

17.1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

18.1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

18.2. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.

18.3. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.

18.4. You may only transfer your rights or your obligations under these terms and conditions or the Contract to another person if We agree in writing.

18.5. Where the Contract relates to Products sold by a Concessionaire Brand, the Contract is between you and the relevant Concessionaire Brand. Alternatively, where the Contract relates to Products sold by boohoo , the Contract is between you and the Concessionaire Brand. No other person shall have any rights to enforce any of its terms.

18.6. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.7. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

18.8. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

18.9. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.

19.1. Questions, comments, requests or complaints regarding these terms and conditions or any Product supplied under a Contract with DBZ Marketplace Online Limited should be addressed to customerservices@boohoo.com.

19.2. If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with a Concessionaire Brand these should be addressed to customerservices@boohoo.com.

19.3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

20.1. Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. To purchase Boohoo Premier click here.

20.2. Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.

20.3. Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply.

20.4. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.

20.5. Minimum Spend – for all subscriptions after 12am 02.03.2023 (including renewals after this date) boohoo premier free next-day delivery is available for delivery to UK addresses on orders of £10 or over. We reserve the right to amend the minimum spend order of £10 during the applicable term, provided we give reasonable notice to you. Orders below the spend of £10 will be delivered as free standard delivery.

20.6. Minimum Spend Changes – during your subscription period, we may vary the minimum spend amount. In the event of this, we will provide you with at least 30’ days written notice before any changes come into effect. Should you decide not to continue with your subscription because of the variation to the minimum spend amount, you have the right to terminate your subscription at any time before the minimum spend change takes effect. You will receive a pro-rated refund based on the number of full months left on your subscription.

20.7. Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.

20.8. Returns – you shall be entitled to one free return per order during your annual subscription. Any additional items which are subsequently returned to us in respect of the same order shall be at your cost (currently priced at £1.99). Boohoo reserves the right to increase the price for additional returns in respect of the same order.

20.9. Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.

20.10. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Boohoo Premier. - Thursday 26th November 2020 to Wednesday 2nd December 2020 boohoo Premier Next Day Delivery service will be unavailable.

20.11. Terms & Conditions – Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply, including the General Terms and Conditions and the Fair Use Policy. Any breach will result in termination of your membership and no refund will be given.

20.12. Personal use only - Boohoo Premier is for personal use only.

20.13. Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.

20.14. Termination - We may decide to terminate your Boohoo Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.

20.15. Postal address - Boohoo Premier IS only available for delivery to UK addresses. Please note postcode restrictions apply.

The Boohoo Premier service and Boohoo Student Premier in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

20.16. Boohoo Premier Perks – Boohoo may introduce other temporary perks for members in such as exclusive offers, promotions and free returns. These perks may be cancelled, changes and withdrawn by boohoo at any time without notice as they do not form part of the Membership.

20.17. The Boohoo Premier service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

21.1. Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.