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Delivery Information

What are my delivery options?

Our delivery services and charges are listed in the table below. Please select the option that is best for you at the checkout page.

Delivery optionDelivery timesDelivery cost
Australia Standardup to 8 working days. Maximum 15 items per order$FREE
Australia Express2-3 working days. Maximum 15 items per order$9.99
UK Saver3 - 5 working days – if ordered before 8.00pm$6.00
UK Next Day Delivery1 working day - if ordered before 8:00pm$9.00
UK Saturday DeliveryOrder before 8.00pm Friday to receive on Saturday $11.00
Republic of Ireland5 working days if ordered before 8.00pm$6.00
Europe5 – 10 working days. Maximum 10 items per order$11.00
Turkey7 – 14 working days. Maximum 10 items per order$11.00
USA & Canada Standard6 - 8 working days. Maximum 10 items per order$11.00
USA Express1-2 working days. Maximum 10 items per order$15.00
Canada Express3 working days. Maximum 10 items per order$15.00
New Zealand Standardup to 8 working days. Maximum 10 items per order$FREE
New Zealand Express2-3 working days. Maximum 10 items per order$9.99
United Arab Emirates7 – 14 working days. Maximum 10 items per order$11.00
Rest of the World5 – 14 working days. Maximum 10 items per order$11.00

Please note: We do not deliver on UK Bank Holidays and therefore cannot offer a delivery service between Friday 18th April and Monday 21st April 2014. Please bear this in mind when placing your order and allow extra time for all deliveries.
Australian Express orders must be placed by Monday 14/04 for delivery by Thursday 17/04.

PLEASE NOTE: All delivery timescales are based on GMT and not local time so there may be some discrepancies across different time zones.

For all other international deliveries there is a maximum of 10 items per order. We may change these restrictions from time to time.

For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.

WILL I BE CHARGED CUSTOMS AND IMPORTS DUTIES?

USA - Orders under $200 USD will not be charged any customs or import duties. Orders $200 and over will be subject to customs charges, which must be paid by the customer.

Canada - orders under $18 CAD will not be charged any customs or import duties. Orders $18 and over will be subject to custom charges, which must be paid by the customer.

Australia - Orders under $1000 AUD will not be charged any customs or import duties. Orders $1000 and over will be subject to custom charges, which must be paid by the customer.

New Zealand - Orders under $400 NZD will not be charged any customs or import duties. Orders $400 and over will be subject to custom charges, which must be paid by the customer.

We’re sorry, but we cannot tell you what the cost will be, as this varies widely. For information on current charges, contact your local customs office.

UK Next Day Delivery – When will I receive my order?

To receive your order the next day you must place your order by no later than 20:00 (8:00pm). However, please note there are some exceptions as explained below,

Orders placed after 20:00 on Thursday but before 20:00 on Friday, will be delivered on Saturday.
Orders placed after 20:00 on Friday but before 15:00 on Sunday, will be delivered the following Monday.
Orders placed after 15:00 on Sunday will be delivered the following Tuesday.

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days:

Channel Islands, Highlands & Islands of Scotland, Shetlands.

UK SATURDAY DELIVERY

Order before 8:00pm Friday to receive on Saturday.

Unfortunately, Saturday delivery is only available for UK deliveries. We are very sorry but we cannot offer Saturday delivery to the following postcodes:

AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

What delivery carriers do you use?

We use either Royal Mail or one of our other delivery partners.

What if no one is in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Where do you deliver?

UK & Republic of Ireland

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland. Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days – Channel Islands, Highlands & Islands of Scotland, Shetlands.

We also have a Republic of Ireland delivery services and customers ordering for the Republic of Ireland should order no later than 20:00 (8.00pm) in order to receive it in the next 7 working days. Please note that UK and Republic of Ireland deliveries can be made any time between 7:00am and 9:00pm. Please ensure there is access to the delivery address at all times during this period.

International Delivery Service

We deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and certain countries within Europe.

How can I track my parcel?

You can track your parcel’s journey here.

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