Orders & Delivery
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here
|Delivery option||Delivery times||Delivery cost|
|UK Standard Delivery||Up to 4 working days (Delivery days Monday to Saturday)||£3.99 per order|
|UK Next Day Delivery||Order before to receive your order next day (Delivery days Monday to Sunday)||£5.99 per order|
|DPD Predict Delivery||Select your preferred day and DPD will send you a 1hr delivery window||£7.99 per order|
|Evri Standard Parcel Collection||Up to 4 working days (Delivery days Monday to Saturday)||£3.99 per order|
|Evri Next Day Parcel Collection||Order before 11pm to receive your order next day (Delivery days Monday to Saturday)||£5.99 per order|
|Asda Next Day Parcel Collection||Order before 10pm to receive your order next day (Delivery days Monday to Sunday)||£5.99 per order|
Some of our items do come back in stock, so keep checking back!
To get this fixed for you ASAP please ask our virtual agent Layla for an instant answer or head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.
When you message, please include the following information:
Product name and code of the item ordered
Product name and code of the item received
Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.
The product name and code can be found on your order confirmation email.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.