Customer Service
Frequently Asked Questions
Frequently Asked Questions
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here
| Delivery option | Delivery times | Delivery cost |
|---|---|---|
| UK Standard Delivery | Up to 4 working days (Delivery days Monday to Saturday) | £4.99 per order |
| UK Next day Delivery | Order before to receive your order next day (Delivery days Monday to Sunday) | £6.99 per order |
| DPD Predict Delivery | Select your preferred day and DPD will send you a 1hr delivery window | £8.99 per order |
| Evri Standard Parcel Collection | Up to 4 working days (Delivery days Monday to Saturday) | £4.99 per order |
| Evri Next Day Parcel Collection | UK Next Day Delivery | £6.99 per order |
| Asda Next Day Collection | UK Next Day Delivery | £6.99 per order |
We will get this fixed for you ASAP
Please send us an email with the following information:
- Your name
- Order number
- Product name and code (this can be found on your order confirmation email)
- Description of the fault
You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible.
14 DAYS FROM POSTING
READY TO RETURN?
Create a returnHow do I return?
Repack your items
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
For boohoo Partner Brand DBZ items, please follow the vendors returns guidelines.
Login to our returns portal / Follow Vendors Instructions for Returns
You will need your order number and email/last 4 digits of your phone number.
Select your preferred return option
Either print your returns label at home or in store. Once you have processed your return in the portal you're ready to post it off.
For boohoo Partner Brand DBZ items, please follow the vendors returns guidelines.
FYI
- Extended Christmas Returns - Any orders made between 11th November - 14th December can be returned until 14th Jan.
- We’ve gone paperless! You can return using the steps above.
- You’ve got 28 days to send something back to us from the day you receive it.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
- Please note a £1.99 return fee will be deducted from your refund.
- Returns are FREE for PREMIER members
Ready to return to our partnered brand DBZ? Click here to start your return.
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
If we receive your return outside of the returns policy timeframe, you may receive your refund as a voucher. This will be emailed to you within 24 hours.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Orders & Delivery
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here
| Delivery option | Delivery times | Delivery cost |
|---|---|---|
| UK Standard Delivery | Up to 4 working days (Delivery days Monday to Saturday) | £4.99 per order |
| UK Next day Delivery | Order before to receive your order next day (Delivery days Monday to Sunday) | £6.99 per order |
| DPD Predict Delivery | Select your preferred day and DPD will send you a 1hr delivery window | £8.99 per order |
| Evri Standard Parcel Collection | Up to 4 working days (Delivery days Monday to Saturday) | £4.99 per order |
| Evri Next Day Parcel Collection | UK Next Day Delivery | £6.99 per order |
| Asda Next Day Collection | UK Next Day Delivery | £6.99 per order |
Some of our items do come back in stock, so keep checking back!
To get this fixed for you ASAP please ask our virtual agent Layla for an instant answer or head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.
When you message, please include the following information:
Your name
Order number
Product name and code of the item ordered
Product name and code of the item received
Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.
The product name and code can be found on your order confirmation email.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.
Returns and Refunds
14 DAYS FROM POSTING
READY TO RETURN?
Create a returnHow do I return?
Repack your items
Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
For boohoo Partner Brand DBZ items, please follow the vendors returns guidelines.
Login to our returns portal / Follow Vendors Instructions for Returns
You will need your order number and email/last 4 digits of your phone number.
Select your preferred return option
Either print your returns label at home or in store. Once you have processed your return in the portal you're ready to post it off.
For boohoo Partner Brand DBZ items, please follow the vendors returns guidelines.
FYI
- Extended Christmas Returns - Any orders made between 11th November - 14th December can be returned until 14th Jan.
- We’ve gone paperless! You can return using the steps above.
- You’ve got 28 days to send something back to us from the day you receive it.
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
- Please note a £1.99 return fee will be deducted from your refund.
- Returns are FREE for PREMIER members
Ready to return to our partnered brand DBZ? Click here to start your return.
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
On average a refund will take up to 14 days.
If you are using Royal Mail, EVRi or InPost the tracking will show it delivered to our nearest distribution centre. We’ll email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.
If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
We try to process returns ASAP but some refunds can take up to 14 days to be processed.
For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.
Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information
- Your name
- Order number
- Product name and codes of the items you returned
- A picture of your proof of postage
You won’t be able to attach an image of the proof of postage just yet (unless you’re contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us.
You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.
You've got 28 days to send something back to us from the day you receive it. Click here to start a return.
A payment is due on my invoice but I haven’t received by refund yet?If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app.
On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.
If you have any questions about extending your invoice, please contact Klarna Customer Service. boohoo aren't able to extend your invoice.
I’m returning part of my order but keeping some item, how will this affect my invoice?The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your return being processed by us for your invoice to be updated – we’ll send you an email as soon as your refund has been processed.
If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned.
You've got 28 days to send something back to us from the day you receive it. Click here to start a return.
A payment is due on my invoice but I haven’t received by refund yet?If you've returned items from an order paid for with clearpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the clearpay app. Just follow the steps below:
- 1. From the Orders Details menu, select Returning an Order.
- 2. Following the prompts, enter the order details as instructed.
On average a ClearPay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.
If you have any questions about extending your invoice, please contact clearpay . boohoo aren't able to extend your invoice.
I’m returning part of my order but keeping some item, how will this affect my invoice?The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. It takes up to 24 hours from your return being processed by us for your invoice to be updated.
If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from clearpay for the items that you have returned.
If you have received a faulty or an incorrect item, please contact customer services click here
1. OUR RETURNS POLICY
If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below.
If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.
Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):
- Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
- Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
- All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne etc.).
- Returned Products must be unworn and unwashed.
We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
In addition:
- Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
- Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact.
- Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.
- Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
- Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.
This does not affect any other rights you may have under the law.
2. RESTRICTIONS TO YOUR ACCOUNT
We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy, Fair Usage Policy or breach our Website Terms of Use or Terms and Conditions of Sale , including by returning Products in a used condition, or failing to return Products relating to cancelled orders.
Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in the future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning Products to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.
This does not affect any rights you may have under law.
3. INCORRECT, MISSING OR DAMAGED PRODUCTS
If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.
When you first contact us please include the following information by way of a report of the fault:
- Your name.
- Order number.
- Date of purchase.
- Date of discovery of the fault.
- Product name and code.
- Picture and/or video of the fault.
- Description of the fault.
- (The product name and code can be found on your order confirmation email).
If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.
If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.
Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.
If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.
If we do not accept that the Product is faulty, we shall inform you of our decision.
Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.
Any decision by us does not affect any other consumer rights you may have under law.
4. CONTACTING US TO CANCEL YOUR ORDER
If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.
When you first contact us please include the following information by way of a report of the fault:
- Your name.
- Order number.
- Date of purchase.
- Date of discovery of the fault.
- Product name and code.
- Picture and/or video of the fault.
- Description of the fault.
- (The product name and code can be found on your order confirmation email).
If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.
If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.
Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.
If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.
If we do not accept that the Product is faulty, we shall inform you of our decision.
Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.
Any decision by us does not affect any other consumer rights you may have under law.
5. HOW TO RETURN A PRODUCT & HOW MUCH DOES IT COST?
UK & INTERNATIONAL RETURNS
Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.
For International returns, you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
If you use the returns portal, the process for returns is as follows:
- Repack your Products.
- Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
- Select your preferred return option (Print returns label at home or in store options).
- Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
- Keep an eye on your return tracking. You'll get an email once we receive your returned Product.
If you do not use the returns portal, then you can repack the Products for returning at your own cost. In this case, please ensure that the return parcel is marked clearly with the wording "Return to supplier" or wording having similar effect.
Start a Return
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
6. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:
- If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
- If you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your boohoo account.
- If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information.
Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
7. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately, we don’t offer an exchange facility at this time. Simply return your Product(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.
8. CAN I DISPUTE MY REFUND?
If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund.
Payments
We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.
If you're having issues applying a promo to your order, these are some of the things to check:
- Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
- Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
- Check for any exclusions, some of our promos exclude products from some categories on our website.
- If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay, Giftcards and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
If you're still facing problems then please contact us with the following information:
- What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- What payment method you were trying (e.g. PayPal, Visa)
- A description of the problem and what time the problem occurred
What is Complete Savings?
Complete Savings is an online membership programme ideal for people who shop online. As a member of Complete Savings you can access many cashback opportunities and discounts from retailers and service providers
You may have been given the opportunity to join the Complete Savings programme after completing an online purchase at Boohoo.
Complete Savings members are able to claim an initial welcome reward and monthly cashback bonuses. Members can also claim 10% cashback at over 750 online stores, and earn up to 20% discount on gift cards.
The first 30 days of Complete Savings membership are free of charge; this is so that users can trial the programme. After this free trial there is a monthly membership fee. The description completesave.co.uk will appear on your bank statement if you are a member of the Complete Savings programme. Users of the programme can terminate their membership at any time.
You can also find more information at www.completesavings.co.uk.
How can I contact Complete Savings?
If you have any queries about your Complete Savings membership then contact our customer service team. You can get hold of them by phone, email or through an online contact form.
Email: customerservice@completesavings.co.uk
Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm
Online: Contact Form
About The Product
What is a boohoo gift card?
A boohoo gift card works just like an ordinary gift card, with a balance that you or a friend can redeem at boohoo.com. On this site, you can purchase an eGift that is delivered by email.
Where can I purchase a Boohoo eGift?
You can purchase eGifts in the United Kingdom online at boohoo.com
Where can I find the T&Cs
Click here to see the boohoo gift card terms and conditions
What is the minimum/maximum I can put onto my gift card?
Gift cards can be purchased at a minimum of £5 and a maximum of £500
How do I know how much is left to spend on my card?
You can check the balance of your gift card here.
Where can I use my Gift Card?
At boohoo.com
Can I use my gift-card on BoohooMAN?
No, your boohoo gift card can only be used at boohoo.com
What currencies can I purchase boohoo Gift Cards in?
You can purchase boohoo gift cards in GBP, EUR or USD using the region selector at the top of the page.
When does my gift card expire?
12 months from activation.
What happens if my Gift Card expires?
Once your gift card is expired you will no longer be able to use it. If you have any further questions, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.
Does my gift card have a PIN?
Yes, 8 digits. You can find this on your gift card
How many Gift Cards can I purchase in one go?
The maximum value of a Gift Cards that can be purchased is £500, and a maximum of 5 Gift Cards can be purchased in any one transaction, to a total of £2,500.
How many Gift Cards can I redeem in one go?
You can redeem a maximum of 5 gift cards in any transaction.
Support
My Gift Card didn’t arrive
If you purchased a gift card and you or the recipient has not received the gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch
My Gift Card is not working
Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch
My Gift Card has been stolen
If you believe your Gift Card has been stolen please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch
Refunds, Cancellations and Order Changes
Can I have a refund?
Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch
What happens if I use my gift card and return an item?
Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch We reserve the right to refuse to accept any order. We reserve the right to cancel any order and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and give you the opportunity to place a new order. Your refund will be processed within 5 working days. We also reserve the right to terminate your order if we believe that you have breached any of these Terms or the Boohoo Gift Card Terms. If we cancel your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms.
Can I change my order?
Orders cannot be amended or cancelled once placed. We do not offer refunds on purchases of Boohoo Gift Cards. In exceptional circumstances we may be able to support you if you believe you have made an error when placing your order. If you believe an error has been made and you would like to discuss this further, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.
I entered an incorrect email address; how do I amend it?
If you have entered an incorrect email address, please get in touch as soon as possible. Provided the gift card has not been spent we will cancel the order and refund you. You will need to place the order again with the correct email address. Please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch
Other
My balance looks incorrect on my gift card, please confirm when it was used?
If something doesn’t look right, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.
I have received a gift card but wasn’t aware I had purchased it?
If you do not think that you have purchased or been gifted a boohoo gift card, please get in touch by submitting an enquiry form here and a member of the gift card team will get in touch.
Can I pay with a gift card and credit/debit card for my boohoo.com order if I don’t have enough money on my gift card?
Yes, you can complete the balance of the payment using a debit or credit card, PayPal, Klarna or Clearpay.
1. I entered my friend’s name and it didn’t work
This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nickname (that the system doesn’t recognise) rather than the name they registered with or it could be because there is more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.
2. I sent my friend to you but I never got a reward
First, are you sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer. If you think they are, then let me go check and if I can confirm that they have, I’ll go and arrange for your reward to be validated.
3. I remember seeing an offer but can’t remember what it was or how to share
You can tell your friend to come to the site and to enter your name in the checkout in order to get the discount
4. My friend got a different offer to the one that I got
Sometimes our offers change and they may go up or go down. You have our latest offer. I’m sorry if its changed since your friend signed up.
5. I referred lots of people but I only got 5 gift vouchers
This may be because only five new customers ended up buying or it may be because they have reached the limit set within the terms and conditions. The terms and conditions state that customers can only make a certain number of referrals in a 24 hour period and within a year. This is to stop people from taking advantage of the programme.
6. Why isn’t my reward code working?
If your reward code isn’t working, please check that:
- Your purchase meets the offer terms
- You’re not using the code alongside another code or promotion
- You haven’t added a space before or after the code, and everything is spelt correctly
7. Why haven’t I received my referral reward yet?
If your referred friend has placed their order but you’re still waiting for your reward, it’s likely for one of the following reasons:
- You haven’t followed your friend’s link, or you entered someone’s name incorrectly at checkout
- The email address you’ve used to claim your offer is different to the one you used to make a purchase
- There’s a waiting period
1. Where do I find the link to redeem my gift/s?
You can check your order confirmation email, plus if you're opted in to email you'll get extra discounts and freebies! If you haven't had your order confirmation email for any reason then check my account > order history on our website and you'll be able to click through from there.
2. I am unable to redeem my gift / the offer doesn’t seem to be working
Please contact the relevant partner.
3. How many gifts can I redeem at once?
You can select as many gifts that are available at checkout.
4. I represent a brand – can I partner with you on gift with purchase?
We’d love to hear from you – please contact our team on commercialpartnerships@boohoo.com
Managing My Account
Log in your account, select "addresses" and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an order which has already been placed
You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!
If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
Log into your account, select payment details and either add, delete or edit your payment options.
Size Guide
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
Mens Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
47
53
47
47
93
2XL
39.5
55.5
39.5
39.5
99
3XL
43
58
43
43
105
4XL
44.5
60.5
44.5
44.5
111
5XL
47
63
47
47
117
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5