1. www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.
2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means. When we use the words “writing” or “written” in these terms, this includes e-mails.

1. Where you place an order on our site for a Product sold by Boohoo, the contract for the sale of the Product is between you and Boohoo; and
2. Where you place an order on our site for a Product sold by Debenhams DBZ Limited, 49-51 Dale Street, Manchester, M1 2HF registered no. 14840908 (the "Concessionaire Brand"), Boohoo acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in this document. Other than concluding sales as a disclosed agent on the Concessionaire Brands’ behalf, Boohoo has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the Concessionaire Brand.

1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here.

1. You may only purchase Products from us if:
   1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
   2. you are an authorised user of the credit or debit card or payment account (ie Paypal, Afterpay or Laybuy) used to pay for your order; and,
   3. are resident in a country that we deliver to (please see our “Deliveries” page here for further information).

1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
here.
4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.

1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
4. You will own the Products once We have received payment in full.
5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
6. Please note postcode restrictions apply and that orders placed with the Concessionaire Brand can only be delivered within the UK mainland and Northern Ireland. Check your eligibility on the product page.
7. Working Days excludes Sunday and Bank Holidays and Saturdays for the Concessionaire Brand.
8. Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check your eligibility here.
here.
9. Working Days excludes Sunday and Bank Holidays
10. If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs
11. In addition, if you order Products from us for delivery to a destination outside the UK:
12. (a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
13. (b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
14. (c) please see our Returns Policy herefor details on returning any Products to us from a destination outside the UK
15. Next Day excludes most Concessionaire Brand items.

1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, Clearpay, Klarna, and Laybuy. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service. For more information about how Clearpay will handle your personal data see their Privacy Policy, available here. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions . See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Policy, available at https://www.klarna.com/uk/privacy-notice. Late fees may apply. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Policy, available here. If you are using Paypal Pay In 3, such payment will be subject to additional terms between you and PayPal available at https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms. For more information about how PayPal will handle your personal data see their Privacy Policy, available here. See https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq for further information about PayPal Pay In 3.
5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
6. Our liability to pay for the Product is satisfied once Boohoo has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by Boohoo or the Concessionaire Brand. Boohoo is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.
7. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process.Up to five voucher codes can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

1. If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our Returns Polily herefrom time to time for further information.
2. You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy herefor more details.
3. You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy here
4. The right to cancel a contract under clause 8.1 does not apply to cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken; vitamins and supplements, medicines and toiletries if the hygiene or product seal has been broken or is no longer in place or if the product is not in its original packaging (if applicable), unless faulty; returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any); items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging; electrical products may have their own specific warranty period or additional terms relating to returns, please see further details on any product page and in some cases, electrical products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken; furniture items must be in new and unused condition, unassembled and in their original packaging; perishable items (including but not limited to food, alcohol or flowers); unwrapped computer software (including CDs and DVDs); custom-made items and personalised items; and vitamins or supplements where the seal has been broken.
5. If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:
6. Email us: customerservices@boohoo.com
7. WhatsApp us: +44 333 311 0802
8. Facebook us Here
9. Tweet us Here
10. Write to us via post: boohoo.com UK Limited, PO Box 553, Burnley, BB11 9GD.
11. You may use a copy of the cancellation form availablehere but you are not required to do so.
12. For full details on returns and items that are excluded from being returned, please see our Returns Policy here
13. If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.

1. 1. As an alternative to using your rights under clause 8.1, you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy. The process for returning your Products is dependent on whether the individual item was supplied by Boohoo or by the Concession Brand. In order to check if your individual item is from a Concession Brand, please check on your order confirmation before returning the Products in line with our Returns Policy.
2. 2. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service), you will remain responsible for the Products, including for any loss or damage, until we receive them.
3. 3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, or if we suspect that you have not returned items to us and/or have provided us with counterfeit proof of return, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further

1. If you are a consumer in the UK or EEA and you cancel your Contract under clause 8.1, We will:
   1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
   2. 2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
   3. make any refunds due to you by the method you used for payment:
2. 14 days after the day on which We receive the Products back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Products back to us via one of our nominated carriers; or
3. in respect of services only, 14 days after you inform us of your decision to cancel the Contract
4. If you choose to return the Products using any method other than one of our nominated carriers, you will remain responsible for the Products until we receive them, and we will not be liable for providing a refund if we do not receive the Products, or if they are damaged when we receive them. In such circumstances, you should contact the carrier you have used to return the Products.
5. Please see our Returns Policy here for more information about returns and refunds.

1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
3. If you discover that your Product is faulty after 14 days, we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

1. To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy. All returns and purchases must comply with our Fair Usage Policy.
2. Fraudulent, Suspicious, or Unusual Returns Activity
3. Your account may be flagged for fraudulent, suspicious, or unusual returns or purchasing activity.
4. When reviewing your account, we will primarily consider:
• excessive returns, far beyond the rest of our customer-base;
• the number of orders placed;
• the percentage of orders retained;
• the value of each order;
• complaints about unreceived orders;
• missing items;
• unusual activity patterns;
• returned items that we suspect have been worn;
• returned items that have signs of wear and tear; and
• returned items that do not correspond with the order.
5. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary.
6. Following account suspension or closure, [you will be required to pay the shipping cost for any valid returns]. Valid returns will be refunded as usual.
7. In future, we may increase the cost of returns for accounts that do not abide by the Fair Usage Policy.
8. Nothing in this Fair Usage Policy shall affect your statutory rights.

1. We may end the Contract at any time by writing to you if:
   1. you do not make any payment to us when it is due;
   2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
   3. you do not, within a reasonable time, allow us to deliver the Products to you.
2. We may also end the Contract in the circumstances set out in clause 7.5, clause 7.6. or clause 13.
3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.

1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.

1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
6. Where the Contract relates to Products sold by the Concessionaire Brand, the Contract is between you and the Concessionaire Brand. Alternatively, where the Contract relates to Products sold by Boohoo, the Contract is between you and the Concessionaire Brand. No other person shall have any rights to enforce any of its terms.
7. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
8. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
9. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
10. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
11. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
12. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.
2. If you have any questions, comments, requests or complaints regarding any Product supplied under a contract with the Concessionaire Brand these should be addressed to customerservices@boohoo.com.
3. If you have any complaints these should be addressed to boohoo by email to customerservices@boohoo.com.
4. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

1. Membership – Boohoo Premier is valid for 12 months and is only available to individuals residing in the UK. To purchase Boohoo Premier click here
2. Boohoo Account - you must have a registered Boohoo customer account and be logged in to your customer account to use Boohoo Premier.
3. Availability - Boohoo Premier is available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here.
4. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.
5. Minimum Spend – for all subscriptions after 12am 02.03.2023 (including renewals after this date) boohoo premier free next-day delivery is available for delivery to UK addresses on orders of £10 or over. We reserve the right to amend the minimum spend order of £10 during the applicable term, provided we give reasonable notice to you. Orders below the spend of £10 will be delivered as free standard delivery.
6. Minimum Spend Changes – during your subscription period, we may vary the minimum spend amount. In the event of this, we will provide you with at least 30’ days written notice before any changes come into effect. Should you decide not to continue with your subscription because of the variation to the minimum spend amount, you have the right to terminate your subscription at any time before the minimum spend change takes effect. You will receive a pro-rated refund based on the number of full months left on your subscription.
7. Orders – you must place your order in accordance with Boohoo’s Next Day Delivery timescales.
8. Delivery - Boohoo reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
9. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is expressly excluded from Boohoo Premier. - Thursday 26th November 2020 to Wednesday 2nd December 2020 boohoo Premier Next Day Delivery service will be unavailable.
10. Terms & Conditions – Terms & Conditions – You are responsible for using Boohoo Premier in accordance with the terms and conditions. Boohoo reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Boohoo will inform you of any significant changes to these terms and conditions. All other applicable Boohoo terms and conditions apply, including the General Terms and Conditions and the Fair Use Policy. Any breach will result in termination of your membership and no refund will be given.
11. Personal use only - Boohoo Premier is for personal use only.
12. Delay outside of our control - Boohoo will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Boohoo’s reasonable control.
13. Termination - We may decide to terminate your Boohoo Premier account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Boohoo’s interests or another user.
14. Postal address - Boohoo Premier IS only available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here here
. The Boohoo Premier service and Boohoo Student Premier in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.
15. Boohoo Premier Perks – Boohoo may introduce other temporary perks for members in such as exclusive offers, promotions and free returns. These perks may be cancelled, changes and withdrawn by boohoo at any time without notice as they do not form part of the Membership.
16. The Boohoo Premier service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

1. Official boohoo promotion codes entitle you to an offer on your online order from www.boohoo.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of boohoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

By purchasing, using, or accepting a Boohoo e-gift card (e-gift card) or physical gift card in selected stores (store gift card) (each being a Gift Card and, together or in any combination, the Gift Cards), you agree to enter into a contract with Boohoo and to be bound by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions which are incorporated into these Terms and Conditions. Please read them carefully before purchasing, using or accepting a Gift Card. By purchasing, using or accepting a Gift Card, you accept that your contract with us for the Gift Card will be governed by these Terms and Conditions together with our Privacy Policy and Terms of Use and our website Terms and Conditions.

Boohoo / we / our means boohoo.com UK Limited. We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.

Our Gift Cards are managed by Jigsaw Business Solutions Ltd (which is a limited company incorporated in England and Wales under company number 08663917) (Jigsaw). We may use Jigsaw and other third parties to perform any or all of our responsibilities relating to your Gift Card.

You / your means only the person who has purchased the Gift Card from us or in selected stores. If you nominate another person to receive and use your Gift Card, you are authorising that person to use your Gift Card and any balance on your Gift Card.

Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that Gift Cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the Gift Cards.

PURCHASING AN E-GIFT CARD

You can purchase an e-gift card online at boohoogiftcards.com in the UK only. You can purchase up to five e-gift cards in any one transaction. E-gift cards cannot be purchased in conjunction with any other items on boohoo.com in the same transaction.

E-gift cards may be purchased and activated for a minimum value of £5 and a maximum value of £500. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another Gift Card.

Payment on boohoogiftcards.com will be taken by a third party company, Stripe, and will show on your bank statement as “Boohoo Gift Cards”.

Any digital GBP eGifts activated after 1st March 2023 will have an expiry of 12 months, anything prior to this will be 24 months. For any physical gift cards, please refer to the T&C’s on the back of the product’

PURCHASING A STORE GIFT CARD

You can purchase a store gift card at selected stores in the UK only.

Store gift cards may be purchased and activated, for a minimum value of £15, and a maximum value of £100. Store gift cards are only available in GBP, and will be activated at the time of purchase.

Payment for store gift cards will be taken by the selected store from which it is purchased (or by the third party used by the selected store to process the payment). .

E-GIFT CARD DELIVERY

Once your e-gift card order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.

Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.

Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.

If you do not nominate a specific date for delivery when placing your order, your e-gift card will be delivered to your nominated email address on the date of your order, provided your payment has cleared. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared.

Boohoo do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.

REDEEMING A GIFT CARD

Your Gift Card can only be used to make purchases online at boohoo.com in the UK. Any purchases made using any amount on your Gift Card by you or any other person will also be subject to our website Terms and Conditions, Terms of Use and Privacy Policy. The amount on your Gift Card cannot be used to purchase items from any of boohoo’s affiliate brands, including boohooman, prettylittlething, nastygal, misspap, karenmillen, coastfashion, warehouse or oasis. Unless they are offered for Sale by a Concessionaire Brand on boohoo.com.

To use any amount on your Gift Card, the user will be required to enter the 8-digit PIN which can be found, in relation to e-gift cards, on the delivery email which is sent to you (or the person you have nominated to receive and use your e-gift card), or, in relation to store gift cards, on the back of the physical card. Up to five Gift Cards can be used in any one transaction.

If the entire amount on your Gift Card has not been spent, the remaining balance will be updated after every transaction and will remain on your Gift Card to use until expiry.

The amount on your Gift Card can be used towards the purchase amount of items that are priced higher than the balance of your Gift Card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.

EXPIRY

The day of activation is the date on which either: (a) the e-gift card is actually delivered to your nominated email address, or (b) you purchase the store gift card and it is activated by the selected store from which it is purchased, as applicable.

Any digital GBP eGifts activated after 1st March 2023 will have an expiry of 12 months, anything prior to this will be 24 months. For any physical gift cards, please refer to the T&C’s on the back of the product’

Your Gift Card cannot be redeemed or used once it has expired.

CHECK BALANCE

Your e-gift card balance can be checked online here

RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD

If you or the person you have nominated to receive and use your Gift Card have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the Gift Card first, with any remainder refunded to the other prescribed payment method used you used to pay.

CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS

Boohoo shall not be responsible if a Gift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used (as applicable) without permission. We reserve the right to refuse to accept a Gift Card which we deem to have been duplicated, tampered with, damaged or otherwise suspect has been affected by fraud.

We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.

Boohoo is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.

CANCELLATION OF YOUR E-GIFT CARD

This section is not applicable to a store gift card.

You have the right to cancel your e-gift card within 14 days of your order being placed at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: groupcomplaints@boohoo.com, and provided that you have not used the funds on your e-gift card. If you decide to exercise your cancellation right, Boohoo will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.

CANCELLATION OF YOUR STORE GIFT CARD

Unless the applicable store’s purchasing terms specifically allow for cancellation, a gift card purchased in store cannot be cancelled once purchased except in accordance with your statutory legal rights.

GENERAL

Gift Cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. Gift Cards and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from boohoo.com in the UK only. No cash change will be given on purchases made using a Gift Card.

We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.

We reserve the right to cancel any order made using any balance on your Gift Card and will refund any monies redeemed and paid to us from your Gift Card back to a new e-eift Card if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order using a new e-gift card. Your refund will be processed within 5 working days.

We reserve the right to terminate your order for your e-gift card, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. We also reserve the right to terminate any order made using any balance on your Gift Card, if we believe you (or the person placing the order) have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.

If you require further information about our Terms and Condition, or your use of your Gift Card, please contact a member of our customer services team at: groupcomplaints@boohoo.com

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2. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
2. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
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   1. Nothing in these terms and conditions shall exclude or limit our liability for:
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   4. misrepresentation as to a fundamental matter; or
   5. any liability which cannot be excluded or limited under applicable law.
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   8. 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

1. You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

1. We may at any time terminate or suspend any part of the Website without notice to you.

1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms
2. You agree and accept to be bound by the terms of our Privacy Notice.

If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below.

If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.

Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

• Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
• Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
• All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne etc.).
• Returned Products must be unworn and unwashed.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

• Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken.
• Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact.
• Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.
• Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).
• Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken.

This does not affect any other rights you may have under the law.

We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy, Fair Usage Policy or breach our Website Terms of Use or Terms and Conditions of Sale , including by returning Products in a used condition, or failing to return Products relating to cancelled orders.

Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in the future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning Products to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.

This does not affect any rights you may have under law.

If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

• Your name.
• Order number.
• Date of purchase.
• Date of discovery of the fault.
• Product name and code.
• Picture and/or video of the fault.
• Description of the fault.
• (The product name and code can be found on your order confirmation email).

If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

• Your name.
• Order number.
• Date of purchase.
• Date of discovery of the fault.
• Product name and code.
• Picture and/or video of the fault.
• Description of the fault.
• (The product name and code can be found on your order confirmation email).

If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

UK & INTERNATIONAL RETURNS

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

For International returns, you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

If you use the returns portal, the process for returns is as follows:

1. Repack your Products.
2. Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
3. Select your preferred return option (Print returns label at home or in store options).
4. Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
5. Keep an eye on your return tracking. You'll get an email once we receive your returned Product.

If you do not use the returns portal, then you can repack the Products for returning at your own cost. In this case, please ensure that the return parcel is marked clearly with the wording "Return to supplier" or wording having similar effect.

Good to know...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:

• If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
• If you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your boohoo account.
• If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information.

Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Unfortunately, we don’t offer an exchange facility at this time. Simply return your Product(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund.