You can track your order here
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day.
Delivery option | Delivery times | Delivery cost |
---|---|---|
UK Standard Delivery | Up to 4 working days (Delivery days Monday to Saturday) | £3.99 per order |
UK Next day Delivery | Order before 11pm. | £5.99 per order |
DPD Predict Delivery | Select your preferred day and DPD will send you a 1hr delivery window | £7.99 per order |
Evri Standard Parcel Collection | Up to 4 working days (Delivery days Monday to Saturday) | £3.99 per order |
Evri Next Day Parcel Collection | Collection next day if ordered before 11pm, Sunday to Friday. | £5.99 per order |
Asda Next Day Collection | Next day if ordered before 10pm, Sunday to Friday. | £5.99 per order |
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.
Some of our items do come back in stock, so keep checking back!
To get this fixed for you ASAP please ask our virtual agent Layla for an instant answer or head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook.
When you message, please include the following information:
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
The product name and code can be found on your order confirmation email.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.
Some deliveries to Northern Ireland will be shipped via the Republic of Ireland, this is nothing to worry about and happens due to the ferry connection that our carrier uses.
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.
When you select InPost at checkout, they will let you know when your parcel arrives at your chosen lcoation. To open the locker, scan your QR code or open the door remotely in our app. If you're using a shop just show your QR Code to a staff member.
Once your parcel has landed in your locker of choice, you've got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.
You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there's a handy link to track your parcel.
InPost will send you an email the moment your parcel arrives. If you've got the app, you'll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you - just make sure you pick up within 3 days
Yes they can - just seend thm a screeenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.
No you don't. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.
Take a look at InPost's help page if you need a hand, their blog is also filled with handy info.
These delivery instructions can guide your customers once they’ve made a purchase and selected InPost.
Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. The process for returning your products is depends on whether the individual item was supplied by boohoo or by a Concession Brand.
Premier customers are limited to one free return per order. Additional returns for the same order will be charged when you shop through boohoo.com.
Click here to start your return.
You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, this is not available for goods that aren’t perfect so please contact customer services as usual. For any goods ordered from our Concessionaire Partners, refunds will be processed in the usual way as set out below.
Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund.
Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. Items must be unwashed, unworn and with the original labels still attached
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Repack your items.
Login to our returns portal. You will need your order number and email/postcode.
Select your preferred return option (Print returns label at home or in store options).
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
Click here to start your return.
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics (including beauty products), pierced jewellery, swimwear or lingerie (if the hygiene or product seal has been broken or is no longer in place). Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
Cash refunds for returns can take up to 14 days from the date they were posted back. Please be aware that the refund can then take up to 5 days to appear in your bank depending on who you bank with.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Please return the item direct to the Concessionaire Brand that supplied the item by using their returns process. To do so, please follow the instructions provided to return your item that are set out in the delivery note enclosed in your parcel or via this link
Please note a one off return fee of £1.99 will be deducted from your refund amount.
You will receive a confirmation email once the Concessionaire Brand has received your parcel and a refund has been processed by the Concessionaire Brand.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Ready to return to our partnered brand DBZ? Click here to start your return.
In the event of a single order consisting of multiple items in which some items are delivered by boohoo and some by our Concession Partners, a £1.99 fee will be charged per parcel for any boohoo items returned. A one off fee of £1.99 will be charged for any concession items (regardless of the number of parcels or number of partners you are returning to)
Once a refund has been approved by us we will refund your payment to your original payment method (i.e. card, etc) within 14 days. Please be aware that the refund can then take up to 5 days to appear in your bank depending on who you bank with.
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
I can't see the refund on my bank statement
We try to process returns ASAP. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.
You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.
If you have received a refund confirmation email from us but still can’t see the refund on your account, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information:
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.